GDPR Terms

 

Contract between the User and ultravoyage.ro Contract between the user (User, you) and SC ULTRAMARIN VOYAGE SRL ( ultravoyage.ro , new). Pleasecarefully read these contract terms and conditions (Terms & Conditions) before using the internet www . ultravoyage.ro (Site).

The site is offered by SC ultravoyage.ro SRL, based in TIMISOARA, fax: ____________________, tel. 0256 499 706 and working point in TIMISOARA, STR. NICOLAE PAULESCU, NR.2. Please note that all correspondence regarding the Customer Relations Service should be sent to this address.

Accepting the Terms and Conditions by using this Site or by ordering the tourist services through e-mail, telephone, you agree in totality with these Terms & Conditions, without any other restrictions. If you do not agree with one ofthe points described, you cannot use this Site in any way.

Ultravoyage.ro services

Ultravoyage.ro offers you an automatic system that gives you the possibility to search and verify

availability for different tourist services and allows you to make the desired reservation. Reservations and Airline ticket sales are subject to the General Conditions for Booking and Sale of Airline Tickets (to which the provisions of this Agreement are added). For tourist packages, the rates on the site are information and can be modified at any time. Reservation requests made on the site will not guarantee the blocking places and tariffs. After making the request on the site, an ultravoyage.ro agent will confirm the tariff on email or telephone.

Ultravoyage.ro acts as an agent for third party providers such as: accredited airlines IATA, hotels, others (Tourism Service Providers). Ultravoyage.ro assumes no responsibility for the tourism products and services offered by the Tourism Service Providers and does not guarantee any otherwise (either explicitly or implicitly) the accuracy or quality of the products and services reflected on this Site.

Information published on the Site Ultravoyage.ro offers through the Site general information, for consultative purposes. Please note that the information published on the Site may be modified at any time. Ultravoyage.ro does not guarantee that the information on the Site (including, but not limited to, the rates, descriptions or data) may not have errors or shortcomings, but we will make every effort to correct (correctable) errors as soon as we are notified.

Language of publication of information

Ultravoyage.ro makes every effort as the Romanian language version of the Site, the relevant information regarding the services offered and the terms applicable to a particular service to be published in Romanian, however due to the fact that a large part of the respective information is taken from a reservation system internationally, certain information, conditions applicable to certain services as well as other details that they can the influence of the good use of the services offered to be in English. If there is anything

If you have any questions, please contact us by e-mail, at [email@e-mail.ro], to receive assistancefrom one of our consultants.

Conditions of Tourism Service Providers

Any reservation or reservation request made on the Site or by telephone, e-mail will be considered as legal your intention to purchase a particular tourism product or service from ultravoyage.ro . If the request you will be accepted, you will receive a confirmation email from ultravoyage.ro and this will take effect contract. Effective issuing of air tickets, making date changes of air tickets, cancellation of air tickets or vouchers, issuing of hotel vouchers, insurance travel and any other actions that require human intervention will be done during the work program ultravoyage.ro

All tourist services published on the Site are subject to the availability of Service Providers Travel. Terms and conditions of the Tourism Service Provider (including the transport rules of passengers imposed by the airlines, the hours of entry / exit from the hotel, the conditions of cancellation / modification of tourist services) will be additionally applied to the Terms and Conditions of this Site.

When browsing the Site, you will be able to see references to the different conditions applicable to the offers special. Please read these terms carefully, but please contact ultravoyage.ro for full details. You are directly responsible for the compliance with the conditions imposed by the Tourist Services Provider regarding boarding times, reconfirmation of flights or any other rules. Please note that time Minimum boarding (before departure) recommended by the airlines is 120 min. for flights to Europe, 180 min. for flights outside Europe, respectively 90 min. for flights on the territory of Romania. Some airlines want to reconfirm the flight at least 72 hours before departure. Failure to comply with this rule may result in the cancellation of your flight reservation.

Airline ticket conditions

Booking of air tickets

The booking of air tickets can be done online, directly on the ultravoyage.ro website , via e-mail or telephone. Any reservation made on the site, by email or by telephone, is subject to acceptance these terms and conditions and the special conditions imposed by the airlines and which are yours presented in the booking confirmation email or by phone, by the ultravoyage.ro consultants. For certain flights (low cost, combinations of airline and low cost airlines, other combinations of flights), the bookings cannot be confirmed on the site, therefore your request will consist of a request for reservation that will be processed later by the consultants ultravoyage.ro . They will communicate to you the availability of seats and the tariff of tickets that can be confirmed. In order to issue air tickets, it is necessary to pay for them. ultravoyage.ro will put you at has a variety of payment methods, depending on the conditions imposed by each company in part.

When making the reservation, you will be notified of the payment terms made available by the companies air. For line bookings, most airline companies require the payment of tickets made in maximum 24 to 48 hours, during which ultravoyage.ro guarantees the availability of places and of tariffs. You will find this information available on the page and in the booking confirmation email. If the payment is not made within the communicatedperiod, the airline reserves the right to cancel tickets automatically. For low cost tickets, reservations cannot be made without payment being recorded in the accounts ultravoyage.ro, therefore ultravoyage.ro does not guarantee the reservation of places and ratescommunicated at the time of the reservation request. These will only be guaranteed after the payment is made and tickets are issued.

Attention: between the moment of making the reservation requests on the site, e-mail or telephone and the moment the payment of the plane tickets and the viewing of the payment in the ultravoyage.ro account by its employees, may appear changes in rates or places may no longer be available. In these situations, ultravoyage.ro will announce passengers will communicate the next fare or propose new flight options to meet their needs them.

Cancellations / Changes

In case you want to cancel or modify the reserved or purchased service (and the Provider of Tourist Services allows this), it is your responsibility to inform in writing or by telephone ultravoyage.ro about your intentions In some cases, you may not be able to cancel / modify certain ones tourist services or you will have to comply with certain requirements for these actions. Ultravoyage.ro or

The Tourist Services provider accepts all forms of written requests. Ultravoyage.ro or the Tourist Provider Services cannot cancel / modify the tourist service before receiving your farm application. You can cancel your reservation through the Site in accordance with the terms and conditions of the Supplier Tourist Services.

In the event of changing a reservation (including, but not limited to, cancellations, refunds, name changes), ultravoyage.ro reserves the right to apply certain taxes to cover the administrative costs that may result from this action. These taxes differ from the taxes imposed directly by the Tourism Service Provider. In case of cancellation of air tickets / tourist services for voluntary reasons, the service charge charged by ultravoyage.ro when issuing the ticket / tourist services, it is not reimbursed.

In case of force majeure and not only, the airline can cancel or delay the flight as well cancel the reservation without prior notification to the Passenger, and the money will be returned to the passenger or to be offered new flight options. In all these cases, the passenger will either be informed directly by the airline, either by ultravoyage.ro representatives.

Luggages

Each airline has its own baggage transport rules. This information is for you presented on the site, during the reservation process or by the ultravoyage.ro consultants, by e-mil or by telephone.

For some airlines, hand luggage and / or hold is included in the rate communicated on the site. For low cost companies and for some line companies, luggage is charged separately from the price tickets and this information will be provided to you during the booking process. Luggage can be purchased at the time of booking or after issuing air tickets, but not later by checking in. Each airline has different dimensions (number of kilograms or length / width / height) for hand or hold luggage. In case you do not fit in these dimensions, the airline has the right to charge you extra.

Check-in

Airport check-in can be done for both airlines and low-cost companies, but for the low cost an additional fee is paid. To avoid paying an additional fee, ultravoyage.ro recommends that you check in online.

Check-in information 

The online agents will be notified by ultravoyage.ro agents when making the reservation.Discount campaigns airline tickets ultravoyage.ro Ultravoyage.ro reserves the right to run, in parallel, several discount campaigns on offers of airline tickets, discounts are not required to be applied to all airline bookings. The discounts are established according to the marketing campaigns carried out by ultravoyage.ro. Discounts or discount coupons can be combined with other discount campaigns or coupons discounts and is only applied according to the rules of each individual discount campaign. Discounts or coupons for discounts do not apply to customers who make reservations after searching air tickets made on comparison sites (eg Momondo, Skyscanner etc).

General conditions for sale and booking of air tickets

The Company SC ultravoyage.ro SRL is a TOURISM AGENCY that has the object of booking activity - airline ticket sales for domestic and international flights, packages tourist, domestic and international accommodations, directly or through intermediaries. In order to fulfill this chapter of services from its object of activity, the company is authorized by the airlines that make the flights; it acts only as an intermediary of these companies and is subject to the rules and commercial restrictions imposed by the airlines, in quality of direct providers.

Hereinafter, we will briefly name:

The Company Ultravoyage.ro SRL - AGENCY

Airline - COMPANY

The customer who reserves and / or buys the air ticket - PASSENGER

The document on which the flight is performed - THE AIRCRAFT TICKET

Reservation - the sale of air tickets is done under the following conditions:

BOOKING PLACES

Reservations of seats for flights are made with the help of international computer systems reservations, which allow the agency access to the company database and the effective reservation of places for a certain race in favor of potential passengers.

Reservations are free and are made before the departure date.

Once the reservation is made, the passenger will receive from the agency information regarding the flight price (valid at the time of booking), as well as information regarding the applicable conditions, restrictions and rules the plane ticket that can be bought based on that reservation.

All the conditions, rules and restrictions applicable to an air ticket are those dictated by the airline as well as other factors (eg visa requirement), independent of the agency's will. These rules, as well as the price of the plane ticket can be changed, by the will of those who imposed them, until the moment effective purchase of the ticket, without the agency being able to be held responsible in any way.

ISSUE OF AIRCRAFT TICKETS. PAYMENT METHODS

The issuing of reserved air tickets and their payment are made according to the conditions imposed by each one company in part. The passenger has the obligation to inform about the deadline until the reservation is valid and must be presented in time for the payment of the ticket, respectively to order the issue of the ticket, to get in possession of it. The terms can be changed at any time by the company, situation in which the agency will notify the passenger about the change, but could not be made responsible in any also by him for a possible cancellation of the reservation.

The contractual relationship between the agency and the passenger appears when the passenger has paid the ticket plane and came into his possession. Before the ticket is actually paid, the passenger has to leave inform the agency of all the conditions and restrictions applicable to that ticket and read the present general conditions.

The passenger can pay the plane ticket in RON (Lei), EUR, at the exchange rate used by the National Bank of Romania respective, to which is added a currency risk commission of 2%.

THE PRICES OF THE AIRCRAFT TICKETS

The prices of air tickets sold by the agency are the result of a complex system of rules tariffs, contract rates, tariffs published in centralized reservation systems, special rates, etc. In the these conditions, each flight involves the calculation by the specialized agent of the price applicable to the respective plane ticket. The same flight, with the same company, in the same travel conditions, can generate different prices. Given the multitude of prices applicable to airline tickets, they, like and the rules applicable to them, cannot be displayed or published. Also, the information regarding the rules, that come from the communications written or transmitted computerized by the company, through the systems of centralized or direct booking at the agency, have a continuous character, the changes can be permanent, for which they cannot be translated and published in any register.

Sales prices are not necessarily listed on the airline tickets. The sale prices are from the rules for issuing air tickets established by the company, the only one able to challenge the way registration of a price on a particular air ticket. The price of a plane ticket becomes firm, together with all the conditions applicable to it, only at the moment in which is entered on the collection document prepared by the agency (fiscal invoice).

The plane tickets issued by the agency are the property of IATA - BSP Romania - as a representative of the member airlines, the receipts for the tickets sold are settled to IATA BSP - Romania, for which the agency cannot be held responsible for the way it was established the price of an airline ticket only by this body or the company for which it issued ticket.

The price of any airline ticket implies special conditions, rules and restrictions applicable to the journey to which one is traveling. refers to the document in particular. The passenger has the obligation to inform about these rules before buying that ticket. After purchasing the ticket it is considered that the passenger took to knowing about all these rules, he can no longer claim that he was not informed once he entered in possession of the air ticket.

The fare of the ticket usually includes airport charges. But there are situations, independent of the will to the agency, where, during the trip, passengers may be asked for other taxes, which were not initially perceived, situation in which the agency can not be held responsible. Service charges (commissions) applied by ultravoyage.ro are included in the airline and may vary from one offer to another. Ultravoyage.ro reserves the right to decide what service charges apply.

For additional services (including, but not limited to: luggage, preferential seats, sports equipment, pets, etc. - when they are allowed by the company airline), acquired after the air tickets are issued, ultravoyage.ro reserves the right to apply a service charge in the amount of 5 euro / passenger / flight segment.

CANCELLATION AND MODIFICATION CONDITIONS

In the event of changing a reservation (including, but not limited to, cancellations, refunds, name changes), ultravoyage.ro reserves the right to apply certain taxes to cover the administrative costs that may result from this action. These taxes differ from the taxes imposed directly by the Tourism Service Provider. In case of cancellation of air tickets / tourist services for voluntary reasons, the service charge charged by ultravoyage.ro when issuing the ticket / tourist services, it is not reimbursed.

PLANE TICKET

The plane ticket is the document, document or electronic convention on which the flight is made.The plane ticket is issued by the agency but is the property of the airline for which it was issued.

The passenger who owns the purchased plane ticket has the obligation to keep it in good condition and topresence on board for admission to flight. Losing or deteriorating airline ticketto the passenger does not direct him to receive a new ticket, not to make the flight from thisreason is the sole responsibility of the passenger, without him being able to claim the agency or the companyno compensation whatsoever.

The conditions of the contract and the information entered on the plane ticket supplement the present conditions General. It is considered that the passenger who came in possession of the plane ticket was aware of all this information.

THE RIGHTS AND OBLIGATIONS OF THE PARTIES

The agency is responsible for the correct issuance of the air tickets and for the information in good faith of to the passenger on the conditions applicable to the sold air ticket. The information of the passengers will be realized by displaying in the visible place in the agency the present general conditions for the sale of air tickets and by presenting, at the express request of the passenger, the conditions special transport of the company, applicable to the flight in question, without the need for a signature the passenger certifying that he was informed.

The passenger is obliged to read the general conditions displayed in the agency before buying plane ticket. The plane ticket, once bought, is supposed to be aware of the passenger all the information related to the respective ticket, not being able to invoke later their ignorance and to claim any compensation to the agency.

The passenger is required to attend the boarding for flight at least 1 hour and 30 minutes before the hour departures, in order to be able to prepare the necessary formalities and in special cases, according to the information offered by the agency.

The agency is not responsible and no compensation can be claimed because the passenger did not fly, in the following conditions: the passenger did not show up on time on boarding (1 hour and 30 minutes before the departure time recorded on the ticket) the passenger is denied boarding due to problems related to his personal documents (including lack of entry visa for destination country, fake visa, passport with ban, etc.) or in the situation of an unjustified refusal of the authorities to allow the trip. other circumstances or cases of force majeure, which the agency could not foresee or avoid.

The agency is not responsible for delays or schedule changes of the airline for which the ticket was issued, for the quality of the flight or for services related to the flight (eg baggage losses), obligations that fall directly to the task of the company. In such situations, the passenger will address directly the carrier, which will compensate the passenger in accordance with the regulations international. The passenger can give up the plane ticket bought at any time, before the departure date.

Regardless of the reason for the renunciation, the rule assumes that the passenger will be charged a penalty of 100% from the value of the ticket and the related airport fees. If the company rules allow return conditions more advantageous, the agency will apply these rules, in favor of the passenger. The passenger may modify the initial ticket purchased under the conditions established by the company for which he was issued the ticket, for each individual case. As a rule, a penalty of 100% of the value will be applied the initial ticket and if the company allows more favorable conditions, the agency will apply these conditions in the favor of the passenger.

The passenger cannot use only parts of the flight related to the purchased ticket. The non-presentation of the passenger on the first flight is considered a ticket waiver and the provisions of it apply these general conditions.

The passenger cannot send the plane ticket to a third person. Failure to fly means the loss of the plane ticket, with a penalty of 100% of the value ticket. In the event that the passenger, through his fault, only partially uses the flights registered in the plane ticket bought, he will not be able to claim damages of any kind to the agency or company for which he was issued ticket. The passenger has the obligation to ensure that he / she has all the legal documents required to make the trip (including but not limited to: passport, visa, empowerment, health certificate, notary power of attorney), the agency having no liability to the passenger if he is denied boarding or entry into the country of destination for this reason. The refusal to embark for one of these reasons falls to the exclusive task of the passenger, without the passenger being able to claim damages to the agency.

The agency will inform the passenger in good faith about the necessary formalities for the requested trip, according to the information provided by the computerized reservation system, but it cannot be done responsible for the veracity of this information and not liable for being offered or not, because the information service is an additional one offered and is not related to the issuing service of the plane ticket. The agency is not responsible for any damages or inconvenience caused to the passenger during the flight or due to changes in timetables, flight delays, etc., circumstances beyond control and will of the agency. Due to the situation created by massive requests for political asylum or illegal stays in Western countries, the authorities of all states, even in the presence of the entry visa issued by the embassies of the respective countries in Romania, I can refuse without explanation to allow the crossing of the border, respectively boarding a passenger. In such situations, the agency cannot claim compensation because it is impossible transportation is due to the fact of a third party.

In case the passenger is stolen the ticket purchased, based on his own statement liability and supporting documents from the Police, he can ask the agency to issue a duplicate after the ticket respectively, without paying additional costs, with the approval of the airline for which the ticket was issued.

COMPLAINTS

Any claim regarding the purchased plane ticket will be made in writing, within a maximum of 7 days from the date of occurrence of the claimed event.

Claims that are not made in writing will not be considered. The agency will forward the complaint to the airline for which the ticket was issued and the solution the date will be that given by the airline, as the owner of the ticket. The agency will inform you the passenger about the solution given by the company to the complaint, in writing, within 3 days of receiving it response from the company. In the situation in which the passenger is not satisfied with the response received he will address directly to the airline that made the flight.

The passenger will be directly compensated by the airline in all cases in which it decides work, the agency not being obliged to mediate such compensation.

Any claim will be made by the passenger in accordance with these general conditions of sale of plane tickets.

FINAL PROVISIONS

The present general conditions are realized in accordance with the provisions of the CONVENTION FROM Warsaw, in which Romania is a signatory party, in accordance with the provisions of art. 11, paragraph 2 of the CONSTITUTIA ROMANIEI. The posting of these general conditions in the agency implies the passenger's obligation to read them. it considers that the passenger who bought the plane ticket was aware of the contents conditions and he will no longer be able to invoke later their ignorance or lack of information. The present general conditions will be applicable and opposable to third parties in all the situations stipulated in the contents their. 

Conditions of tourist packages and city break and tour operator offers City-break type tourist offers whether it's a weekend vacation or an extended weekend, ultravoyage.ro puts at the disposal of its clients a very convenient way to personalize their vacation. Usually, a type offer city break offered by ultravoyage.ro is made up of the following tourist services: transport (preferred the plane), accommodation and optional meal, depending on the hotel chosen. The offer is varied, for any destination requested by the client.

For marketing purposes and to reduce from the separate search time of the tourist services included in a city break, ultravoyage.ro offers its customers the opportunity to view these services presented in a single package offer. The services included in a city break can be purchased separately, being the same services presented in the offer on the site or the clients can request a personalized offer also in this one case, the tourist services may be different from those promoted on the site.

Tour operator type tour offers Ultravoyage.ro offers to its clients for resale tour services of tour operator (charters, circuits, cruises or any other service promoted by tour operators tour operators partners).

General terms and conditions of city break and tour operator offers the terms and conditions of the reservation differ depending on each tourist product included in the city break type offer and these depend on the rules imposed by the partners providing tourism services with which they collaborate ultravoyage.ro. We mention that reservations will be made according to their availability to the partners ultravoyage.ro and according to the terms and conditions of the company, mentioned on the ultravoyage.ro website or by the ultravoyage.ro operators for each service chosen separately.

Ultravoyage.ro assumes no responsibility for the tourist products and services offered by Tourism Service Providers (such as airlines, hotels, car rental companies, others) and not in no way guarantees (either explicitly or implicitly) the accuracy or quality of the products and services reflected on this Site. Any reservations made online or offline (by phone, email or directly at ultravoyage.ro agency) implies the acceptance of the ultravoyage.ro terms and conditions and of the rules provided in the contract with the tourist (for tour-operator offers).

Hotel reservation conditions

In the case of most hotels, the normal check-in time is 2:00 pm, and the check-out is done until the hour 11:00. Careful! These hours may vary from hotel to hotel. Please check this information on ultravoyage.ro website or consult ultravoyage.ro agents.

In case you arrive at the hotel after the check-in time indicated above, your rooms are held until 18:00 (local time) from the date of arrival. If you arrive at the hotel after this time, please specify in reservation (if there is a field of observations) or inform us of this possibility, specifying the estimated arrival time. If the hotel is not notified of this, it has the right to resell the rooms.

Room legend:

Single room - contains a single bed for one person;

Double room - contains a double bed for 2 persons;

Twin room - contains 2 single beds;

Double / twin room in single - contains a double bed for one person;

Triple room - contains 3 beds for one person or a double bed for 2 persons and one bed extra for 1 person;

Quadruple room - contains either 2 double beds, each for 2 persons, or 4 beds separated by 1 person, either 1 double bed for 2 persons and 2 extra beds for 1 person;

Twin / double room plus child - contains either 2 separate beds or a double bed plus 1 extra bed for the child, depending on the age indicated in the reservation. In some cases, depending on the age, the child shares the same bed with parents. If you want explicit bed for the child, we suggest you to make search only for adults, considering the adult child.

Children up to 2 years are considered infants and to obtain a baby cot for them, it is necessary a confirmation from the hotel. Please specify if you want baby cot in the observation field from the reservation (if it exists) or let us know by email, immediately after completion booking.

The allocation of rooms to tourists is made by the accommodation unit (except where a certain room is reserved and paid in advance). In case the reservation is not possible (for well-founded reasons), the accommodation unit (for reservations made by Accommodation Providers or ultravoyage.ro - for other reservations) is forced to offer you accommodation in another hotel unit, of the same category or higher. In this case, the tourist is obliged to accept one of the alternatives. In case of special events (fairs, exhibitions, congresses, sports, religious or political events, legal holidays, etc.) reservations can have terms and special conditions (minimum number of nights, higher rates, cancellation policy or modification of the reservation special, payment terms etc).

Payment of reservations must be made in accordance with the terms and conditions specified at the moment booking. Failure to do so will result in cancellation of the reservation. Discount campaigns hotels ultravoyage.ro Ultravoyage.ro reserves the right to run, in parallel, several discount campaigns on offers hotel discounts are not required to be applied to all hotels. Discounts are set in depending on the hotel provider and the discount policy of ultravoyage.ro.

The way of calculating the offers is as follows: the tariff received from the supplier (the cut price) can be discounted with more percentages. Thus, customers who book from ultravoyage.ro can only benefit from discounts at a number of hotels in our database (the percentage of the discount may be different for each hotel separately, according to location, category, provider, etc.).

Cancellation and modification conditions of the reservation:

Depending on the cancellation policy of the reservation, cancellation can be made in writing to ultravoyage.ro. The written request must be made by the holder of the reservation, from Monday to Friday between 9 and 18 hours, by email, fax or mail.

The cancellation policy applied to each reservation depends on the type of service, the service provider tourist, travel date or other factors indicated by the Service Provider Travel. The cancellation policy will be specified at the time of booking, on the details page reservations, in the confirmation page and in the confirmation email of the reservation. Attention: please read the cancellation terms and conditions before confirming the reservation. If you do not agree with cancellation policy imposed, reservation cannot be confirmed.

Collection of reviews Ultravoyage.ro can collect reviews (opinions about hotels, destinations, services offered by ultravoyage.ro and its partners) from its clients, after they returned from their vacation.

Customers agree to publish reviews on the site or to be used offline by ultravoyage.ro consultants for the recommendation of hotels / destinations, on the publication of names to the people who offered the review and their dates. The reviews can be collected online, in the system of reviews collection available on the site ultravoyage.ro or offline (by email or telephone) by the ultravoyage.ro consultants. 

Ultravoyage.ro reserves the right to refuse certain reviews, especially those with vulgar language. Before by publishing the reviews on the site, ultravoyage.ro reserves the right to edit the grammar errors and to expression, without changing the meaning of the words. Customer reviews become the property ultravoyage.ro and can not be published on other sites. Other general terms and conditions applied to ultravoyage.ro services

Product return policy

According to OG 34/2014, ultravoyage.ro does not have a product return policy.

Warranty / service conditions

Before placing the order, the client must agree to the "Terms and Conditions" ultravoyage.ro. There are differences between the types of services offered, namely air tickets, hotels, city breaks, medical travel insurance, the reservation can not be made until the end if the client does not check the box for accepting the "Terms and Conditions". According to OG 34/2014, the conditions of warranty / service does not apply to the services reserved on the website www.ultravoyage.ro.

Complaints

The problem that occurred during the tourist's stay must be communicated urgently to ultravoyage.ro to solve it in a timely manner. Also, any complaint must be made in writing to the unit accommodation, and a copy must reach ultravoyage.ro within 2 days from the end of the stay. All the complaints / complaints will be investigated and an answer will be provided immediately after the complete analysis of the situation presented. To solve as quickly as possible, efficiently and amicably any problems that may arise, you will please send your messages to the address [email@e-mail.ro]

Visas and vaccines

Visas are not included in the rates displayed. Tourists are responsible for getting them in a timely manner. Of also, tourists must ensure that travel documents (passport or identity card) are valid at least 6 months from the date of leaving Romania.

Vaccinations required for certain destinations also fall within the tourist's responsibility.

The payment

We do not accept other payment methods other than those presented on the Site and we do not accept any responsibility for the amounts of money sent by courier. Depending on the terms and conditions imposed by the hotels, at the time of booking you may be required to pay integral or partial of the reserved service, and the payment will be made in the account ultravoyage.ro, of the

hotel

or its representative.

In some cases, your credit card details may be transferred to the Travel Service Provider.

The supplier, in the case, will take over the payments for your reservations.

Payments for hotels are made in accordance with the paragraph above.

Ultravoyage.ro or the Tourist Services Provider assumes no obligation to issue tickets,

voucher or other travel documents in case of non-payment of the ordered services. In any

situation, you are responsible for the payment of the amounts related to the ordered tourist services.

Payment can be made with the main credit cards recognized and presented in detail on the Site (in its basement). Ultravoyage.ro or the Tourist Services Provider reserves the right to charge any additional fees (or commissions) that may appear at the time of booking through credit cards. In this case you will be informed of applicable fees. Ultravoyage.ro reserves the right to transfer costs generated by charge back penalties. If your reservation is paid with another's credit card persons, we reserve the right to request a written authorization from that person.

If the issuer of your credit card requests it, ultravoyage.ro or the Tourist Service Provider reserves the right to send tickets, vouchers or other travel documents to your address declared at the time of issuing the credit card. Wrong information about this address can be made reflects in the cancellation of the reservation, the delay in the delivery of the travel documents and can determine increase of the confirmed tariff. Please make sure the details of your billing address match with those on your account statement.

In addition, to minimize the effects of trying to fraud your credit card, before issuing travel documents, we reserve the right to perform random checks, to request proof of address and a copy of your credit card, as well as a recent account statement.

All fees and charges may fluctuate due to the change in the exchange rate. For more details on payments please access the Frequently Asked Questions area. Payment methods the travel documents related to the reservation (plane ticket, travel voucher or invoice) can be sent by e - mail, at the address entered at the time of initiating the reservation, by post (at the address specified at the time of booking) or can be picked up directly from our headquarters. consultants ours can give you detailed information at any time, if necessary.

Use of the Site

SC ultravoyage.ro SRL is not responsible for the User's abilities to access or use the Site nor for the failures generated by the lack of these skills. Ultravoyage.ro does not guarantee that the Site it cannot be affected by viruses or other actions that can lead to defects or other losses.

The user's obligations

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Contract for marketing the packages of tourist services
No. ........ from Date ........
The Contracting Parties
ULTRAVOYAGE SRL company, based in Timișoara, Lugojului str., No. 16, ap. 20, registration number
at the Trade Register RO31588254, fiscal registration code J 35/1152/2013, bank account RO41 BACX
0000000 891930002, opened at UNICREDIT BANK, holder of the Tourism License 1285/2019, for
ULTRAVOYAGE agency, represented by Petcana Gabriela Antonela, as administrator,
hereinafter referred to as the Agency;
And the tourist / tourist representative,
..............., have agreed to conclude this contract.
 I. The object of the contract 
1.1. The object of the contract is the sale by the Agency of the package of registered tourist services
in the voucher, resting ticket, treatment, excursion ticket, other document attached to this contract and
issuing payment and travel documents.
II. Conclusion of the contract 2.1. The contract is concluded, as the case may be, in any of the following situations:
a) when it is signed by the tourist or by accepting the contractual conditions of services
tourist, including those purchased remotely by electronic means;
b) when the tourist receives the written confirmation of the booking from the Agency, in the maximum 60
calendar days from the date of the purchase order. It is the responsibility of the Travel Agency
inform the tourist by any means agreed in writing with him (e-mail, fax, etc.) if booking on
who requested it was confirmed. For the processing of a service reservation, the Agency may request a
advance of up to 30% of the price of the package or the full payment of the value of the package, depending on
the date the tourist requests the services.
1. If the content of the purchase order does not differ from the content of the confirmation of the tour
and the confirmation was made within 60 calendar days from the date of signing the receipt
order, the tourist who decides to give up the tourist trip owes the Agency penalties according to cap.
VI.
________________________________________
2. If the content of the purchase order differs from the content of the confirmation of the tour
received in writing from the Agency or if this confirmation has not been made within 60 days
calendar from the date of signing the purchase order, the tourist may consider that the trip was not
reserved and entitled to immediate reimbursement of all sums already paid;
c) when issuing travel documents (voucher, rest and / or treatment ticket,
excursion, etc.), including in electronic format, if the packages of tourist services are part of
the standard offer of the travel agency or there is already a reservation confirmation from other providers.
2.2. If this contract is fully available to the tourist in the form of a catalog,
leaflet, other documents, the Agency's website or other electronic means of communication (e-mail, fax, etc.),
the tourist information obligation is considered fulfilled by entering this information in
any of the travel documents or tax documents provided by the Agency, not being required
conclusion in written form of the contract for marketing the packages of tourist services, respectively
if the present contract presented to the tourist in the modalities provided above contains the clauses provided
in art. 12 paragraph (2) of the Government Ordinance no. 107/1999 regarding the marketing activity of
packages of tourist services, republished.
2.3. The contract terminates as soon as the effective provision of the package of tourist services is completed
entered in the travel documents.
 III. Contract price and payment methods 
3.1. The price of the contract is ........ and is made up of the cost of the actual tourist services, the commission
Agency and VAT
 3.2. Methods of payment: 
3.2.1. At the conclusion of the contract, an advance of 30% of the established price or, as the case may be, the payment will be charged
integral of the value of the package of tourist services.
3.2.2. If an advance was received at the conclusion of the contract, the final payment will be made as follows:
a) for the tourist services that require confirmation from the providers, according to the terms of
payment communicated by the Agency in writing through the purchase order or other means of communication.
b) for the tourist services that do not require confirmation from the providers, the payment will be made after
as follows:
b) 1. in the case of external tourist services (with the place of deployment outside Romania) - according to the terms
of payment communicated by the Agency in writing, by means of the purchase order or other means of communication
b) 2. in the case of domestic tourist services (with place in Romania), as follows:
b) 2.1. standard offers - the final payment difference is paid up to the latest 15 calendar days in advance
the date of the first day of stay
________________________________________
b) 2.2. special offers type Early Registration, Early booking, others - the difference of the final payment is paid until
at the latest on the date mentioned in the payment term of the offer
b) 2.3. special offers type New Year package, Christmas package, Easter package - the final payment difference is
pay until no later than 30 calendar days before the first day of stay. In the case of services
tourist with the place of development in Romania, the difference of the final payment can be divided in maximum 9
installments, respecting the final payment term.
3.3.The payment of the external tourist services related to the contract can be made in a single currency, in
the currency specified in the contract or in Lei at the reference rate of the NBR + 2% from the day the invoice was issued.
3.4. In case the payment of the services is made by transfer or deposit, in the bank accounts of
To the agency, the client can opt for one of the following payment methods:
a) Payment in the accounts of the Agency opened at the bank Unicredit Bank SA, by transfer or by deposit
directly in the agency's accounts:
- for payments in LEI: RO68BACX0000000891930001;
- for payments in EUR RO41BACX0000000891930002.
IV. The rights and obligations of the Agency
4.1. The agency is obliged to provide the tourist with an order form, only in case of requesting some
packages of tourist services that are not part of the own / standard offer of the travel agency and which
requires confirmation from other providers. in case of requesting some packages of services
touristic that can be found in the own offer of the tourism agency or if there is already confirmation
upon booking by other providers, the Agency may provide the tourist with an order form, if
deems necessary.
4.2. In case of modification of one of the essential provisions of the contract, such as: the services included
in the package, the travel data, the modification of the category of the accommodation unit, the Agency is obliged to
inform the tourist at least 15 days before the start of the trip.
In the cases provided for in point 4.7 lit. b) and c), the information will be made in time to allow
the tourist to decide to start the trip.
4.3. In the case of purchasing a package of tourist services having in component and insurance
air transport, the air carrier, without the approval of the travel agency which
runs the tourist program, has the right to change the flight hours. Therefore, the Agency is not
responsible for taking off / landing of airplanes at a time other than that registered in the program
tourism. For these delays, the airline is obliged to assist tourists accordingly
Regulation (EC) no. 261/2004 of the European Parliament and of the Council of 11 February 2004 by
establishing common rules regarding compensation and assistance of passengers in the event
the refusal to board and the cancellation or long delay of the flights and repealing the Regulation
(EEC) no. 295/91, implemented by Government Decision no. 1912/2006. Any problem regarding
the operation of the flight and the actions adjacent to it are within the competence and responsibility
to the carrier, the plane ticket representing the contract between the passenger and the carrier. if
________________________________________
these packages of tourist services, the day of departure and the day of arrival are not considered tourist days,
these are intended for transport.
4.4. In the case of purchasing a cruise product, the cruise line may change from
reasons related to the safety of navigation, cabin number and its location on the decks (one lower deck, one
superior, more towards the stern or the bow, etc.), only with a cabin of the same category as the reserved one
initially, the case in which the tourist will not be compensated in any way considering that it is the same type
of the cabin as the reserved one.
4.5. The agency may change the contract price in the sense of increasing or decreasing, as the case may be, showing
at the same time, how to calculate the increases or decreases in the price of the contract and only if
the modification takes place as a result of the variations in transport costs, royalties and related taxes
landing services, landing / boarding in ports and airports, tourist fees or courses
exchange rate related to the package of tourist services contracted. The prices established in the contract no
they can be increased, in no case, during the 20 calendar days preceding the departure date.
4.6. In case, after the beginning of the tourist trip, an important part of the tourist services
provided in the contract is not realized or the Agency finds that it will not be able to fulfill them, that is
required:
a) to offer to the tourist suitable alternatives for the continuation of the tourist trip without
the increase of the price, respectively the tourist services offered to be of the same quality and quantity;
b) to refund to the tourist the amounts that represent the difference between the paid tourist services and those
effectively rendered during the tour;
c) in case the corresponding alternatives cannot be offered to the tourist or he does not accept them from
well-founded reasons to ensure the return transport of the tourist to the place of departure without additional costs
or in another place agreed by it and, as the case may be, compensation for unpaid services.
4.7. The agency is responsible for the good execution of the obligations assumed by the contract, with
except for the following cases:
a) when the non-fulfillment or the defective fulfillment of the obligations assumed by the contract is due
tourists;
b) when the breach of the obligations is due to force majeure causes or circumstances on
which neither the Agency nor the service providers could foresee or avoid, including, but not limited to
at: modification of the airline, schedule or itinerary, delays in the traffic of the means of transport,
failure of the means of transport, accident, blockages, works or repairs on public roads),
failure to meet the minimum group as a result of last-minute waivers or failure to obtain visas for
all participants. The agency is not responsible for the damages caused to the tourist as a result of
flight delays (including charter), baggage loss and other circumstances that are exclusively
the carrier's task under the specific normative acts;
c) when the breach of the obligations is due to a third party that is not related to the provision of services
provided in the contract, and the causes that have determined the non-fulfillment of the obligations have a character
unpredictable and inevitable.
________________________________________
4.8. The agency has the obligation to provide in writing to the tourist or through any means of communication
electronic agreements agreed in writing with the tourist (e-mail, fax, sms, etc.), with 7 days, but not less than 3 days,
before departure, the following information:
a) schedules, places of stairs and connections, as well as, where appropriate, the place to be occupied by
tourist in each of the means of transport included;
b) the name, headquarters / address, telephone and fax numbers, e-mail addresses of the representative
premises of the organizer and / or the retailer or, in their absence, an emergency call number to
allow the organizer and / or the retailer to be contacted;
c) for the trips of minors not accompanied by parents, information that will allow the parents to establish
a direct contact with the child or the person in charge of the child's place of accommodation;
d) the tourist obligations stipulated in sections 5.10, 5.11 and 5.13.
4.9. The agency party to the contract is obliged to promptly assist the tourist in difficulty,
in cases of force majeure or an event that neither the travel agency nor the supplier
or the service provider, with all the effort, could not foresee or avoid it.
V. Tourist rights and obligations
5.1. In case the tourist cannot participate in the tourist trip regardless of the reasons
they are the basis of the impossibility of participation, he may assign the contract to a third person who
fulfills all the conditions applicable to the package of tourist services contracted, with the obligation to announce
in writing The Agency at least 5 days before the departure date. in this case, between the tourist who cannot
participates in the contracted travel (the transferor), the third person (the assignee) and the travel agency
(ceded debtor) is going to conclude a cession contract regarding the package of tourist services
contracted and assigned. The responsibility for concluding the assignment contract is, as the case may be, either
to the transferor, or to the transferee, and never to the tourism agency (the ceded debtor). The tourist giving in
his package of services, as well as the assignee are jointly and severally liable for the payment of the travel price
and any additional costs incurred during this assignment.
5.2. In the case of rest and / or treatment stays with the place of development in Romania, the tourist has
the obligation to comply with the following program for the provision of services: accommodation is usually at 18.00
of the day of entry and ends, usually, at 10:00 am of the day of departure recorded on the documents of
travel (voucher, rest and / or treatment ticket, excursion ticket, etc.). Any costs
additional times generated by the non-release of the accommodation spaces until the latest at the times specified above fall
in the exclusive task of the tourist.
5.3. If the prices established in the contract are increased by more than 10%, for whatever reasons
on the increase, the tourist can unilaterally terminate / denounce the contract without any obligation to the Agency
having the right to immediate reimbursement by the Agency of the amounts paid, including the commission.
5.4. The tourist is obliged to communicate to the Agency within 5 calendar days from receipt
the notifications provided in chap. IV point 4.2 modification of the essential provisions of the contract or in time
________________________________________
useful before the start of the trip, and if the clauses provided in the chapter are applied. IV section 4.7 lit.
b) and c), its decision to opt for:
a) unilateral termination / termination of the contract without payment of penalties; or
b) acceptance of the new conditions of the contract.
5.5. In case the tourist decides to participate in the trip on which modifications were made in
conditions cap. IV point 4.2 is considered that all the modifications have been accepted and the tourist cannot request
subsequent damages due to such modifications.
5.6. In case the tourist unilaterally terminates / denounces the contract under section 5.4 or the Agency
cancel the travel before the departure date, the tourist has the right:
a) to accept at the same price another package of tourist services of equivalent or superior quality,
proposed by the Agency;
b) to accept a package of tourist services of lower quality proposed by the Agency, with the reimbursement
immediate price difference, in the sense of reimbursing the price difference between the two tour packages,
at the time of the conclusion of the new service contract;
c) to be reimbursed immediately all amounts paid under the contract.
5.7. In all the cases mentioned in point 5.6, the tourist has the right to request the Agency and a compensation,
the amount of which can be determined by mutual agreement of the parties or based on a decision of the court of
judgment, for failure to comply with the provisions of the initial contract, except in cases where:
a) the cancellation was made due to the non-fulfillment of the minimum number of persons mentioned in the contract, and
The agency informed the tourist in writing with at least 15 calendar days prior to the departure date;
b) the cancellation was due to a case of force majeure (unforeseeable circumstances, independent of the will
to those who invoke them and whose consequences could not be avoided in spite of any efforts made, in
this does not include overbooking, in which case the airline is responsible or
the accommodation unit) or to some of the causes provided for in chap. IV section 4.7 lit. b);
c) the cancellation was made by the tourist's fault.
5.8. The tourist has the right to terminate / withdraw unilaterally at any time, in whole or in part, the contract,
and in case the unilateral termination / denunciation is imputed to him, he is obliged to compensate
The agency for the damage created to it, according to the provisions chap. VI, except in cases of force
major defined according to the law. The compensation can be raised to the maximum of the price of the service package
contracted tourism.
5.9. In case the tourist chooses to move to another hotel than the one initially contracted and paid,
the financial responsibility for the waiver belongs to him. The agency will solve the tourist requirements within the limit
to the possibilities, the possible price differences to be borne by the tourist.
If the tourist asks for the change of the hotel, the structure of the rooms or any of them without any motivation
services, this is equivalent to unilateral termination / termination of the contract, with the application of penalties
provided in the chapter. VI at that time and the conclusion of a new contract.
________________________________________
5.10. The tourist is required to pay at the reception of the hotel unit the resort tax, the sanitation fee,
as well as other local taxes, without being able to claim compensation or return the amounts from the Agency.
5.11. The tourist is required to present at the reception of the hotel unit his identity papers, as well
the travel document issued by the Agency (voucher, rest and / or treatment ticket, etc.), in
view of providing tourist services. in case the tourist benefits from rest and tickets
treatment, is obliged to submit at the reception of the hotel unit a referral ticket from the doctor
family and proof of payment of social security contributions, up to date.
5.12. The tourist is aware that the services they purchase without being part of
the contract with the travel agency are under the strict responsibility of the local provider, are governed by
the legislation of the country of destination, and the travel agency has no responsibility for the services in
Cause.
5.13. If it is necessary for the traveler to carry out certain formalities
additional (for example, travel with minors, situation in which the name of the tourist is changed
as a result of her marriage / marriage, etc.), she has the obligation to fulfill all the legal requirements. For
For optimal information, the Agency also recommends consulting the website of the Border Police. In case of
the tourist does not respect his obligation to inform about the additional formalities required in
view of the travel that is not the responsibility of the Agency (for example, in the case of travel with minors,
power of attorney from the parent or legal representative who does not accompany him or any other documents
additional - the enumeration being exemplary), the Agency is exempted from any liability in the case
the impossibility of making the trip.
5.14. The travel agency recommends that tourists contact it 24 hours before departure
for reconfirmation of boarding details (flight schedule, place of boarding, etc.).
5.15. If only one person hires services for a larger number of tourists,
the contractual conditions automatically extend to the whole group for which they were paid
services.
5.16. The tourist is obliged to use the means of transport, the hotel room and the goods from
endowing it as a good owner and according to their destination. The agency is not guilty of
any damages or damages suffered by the tourist as a result of non-compliance with this paragraph.
5.17. The tourist has the obligation to respect the place, date and time of departure both at the shower and at the return, as well as
the places, dates and times established during the contracted tourist program. All expenses and damages
produced as a result of the non-compliance by the tourist of the provisions regarding the meeting places and schedules
will be borne by it.
5.18. In case the tourist who entered the territory of the state where the package is made
tourist services refuse to return to Romania and the authorities of the respective country make expenses
whatever the nature, the tourist has the obligation to bear all these expenses.
VI. Waivers, penalties, compensations
________________________________________
6.1. In case the tourist gives up his fault to the package of tourist services that is the object
of this contract, he owes to the Penal Agency as follows:
6.1.1. In the case of external tourist services (with the place of deployment outside Romania) the penalties are
of:
A. Penalties for tourist accommodations in pensions or hotels, car rentals (rent-a-car):
a) .1. maximum 30% for cancellations up to 35 days before the first day of stay
a) .2. maximum 50% for cancellations between 34 days and 21 days before the date of the first day of stay
a) .3. 100% for cancellations less than 21 days before the first day of stay or for
not present in the program
B. Penalties for tourist accommodations in apartments or holiday homes; circuits with transport included;
tourist packages with transport included on line flights; packages that include entry tickets to
cultural, entertainment and sporting events:
b) 1. maximum 50% for cancellations up to 35 days before the start of the services
b) .2. maximum 80% for cancellations between 34 and 21 days before the start of the services
b) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
C. Penalties for cruises or tour packages that include sea and river cruises
c) .1. maximum 40% for cancellations up to 65 days before the start of the services
c) .2. maximum 75% for cancellations between 64 days and 21 days before the start of the services
c) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program.
D. Penalties for services or packages of tourist services with transport included, other than those from
points A, B, C above
d) .1. maximum 30% for cancellations up to 45 days before the start of the services
d) .2. maximum 50% for cancellations between 44 days and 31 days before the start of the services
d) .3. maximum 75% for cancellations between 30 days and 21 days before the start of the services
d) .4. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
E. 100% of the price of tourist services / package of tourist services if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (eg Early booking, special non-refundable offers), regardless of the date
the tourist asks to give up.
6.1.2. In the case of domestic tourist services (with place in Romania) the penalties are:
________________________________________
a) 25% of the price of the service package if the cancellation is made with more than 15 calendar days
before the start of the stay;
b) 100% of the price of the package of services, if the renunciation is made in less than 15 days
schedules before the date of the start of the stay or for not showing up to the program.
c) 100% of the price of the tourist services / the package of tourist services, if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (for example “Early Booking, Early Registration, special non-refundable offers
etc.), regardless of the date when the tourist asks to give up.
6.2. In case the tourist who contracted a package of tourist services with the Agency and paid one
advance is not presented within the term specified in the purchase order or in the term communicated in writing,
to pay the related rates or the rest of the payment, the contract is considered terminated by law, and the Agency
has the right to cancel the reservations made for the benefit of the tourist with the retention of the penalties provided for
section 6.1.
6.3. For rest and / or treatment tickets purchased through trade union organizations, the Agency will
makes refunds only on the basis of waiver requests countersigned and stamped by the representative
trade union organization.
6.4. In case an embassy refuses to grant the entry visa for carrying out the package
services, the tourist will be withheld all taxes due by the Agency to the direct providers, as well
its own operating expenses.
6.5. Penalties equivalent to those indicated in point 6.1.1 letter. c) or d), respectively 6.1.2 lit. b) or c) if
also applies if the tourist does not arrive on time at the airport or at the place of departure / destination, if not
can go on the trip because the personal documents needed for the trip do not
are in compliance with the legal norms or it is impossible to leave the territory of the country, for other reasons
I belong to his person.
6.6. The tourist must submit in writing the request to renounce the package of tourist services at
The agency to which the services paid. otherwise, the waiver request is not taken into account.
6.7. The agency will award compensation depending on the degree of non-compliance with the obligations in the contract.
6.8. The agency does not respond in situations of strike, political and war conflicts, disasters, danger
public, terrorist attack, international embargo, as well as when the airlines establish
limits of liability. All these situations that are not attributable to any party are considered as
force majeure and exempt from liability Agency.
6.9. All amounts mentioned in points 6.1, 6.2, 6.4 and 6.5 will be withheld by the Agency from its advance
the total price of the package of tourist services paid by the tourist, without the intervention of the courts
judgment.
ARE YOU COMING. Complaints
________________________________________
7.1. In case the tourist is dissatisfied with the tourist services received, he has the obligation to
make a written notification on the spot, clearly and explicitly, regarding the deficiencies found, related to
the realization of the package of tourist services contracted, which will be transmitted promptly to the representative
The agency, as well as the tourist service provider (management of the hotel, restaurant, representatives)
premises of the tour operator).
SC ULTRAVOYAGE SRL, Telephone: 0256499706, Fax: 0256274828, E-mail: office@ULTRAVOYAGE.ro
7.2. Both the Agency and the tourism service provider will act immediately for the solution
referral. In case the notification is not solved or is partially solved, the tourist will submit to
the headquarters of the Agency a written complaint, within a maximum of 5 calendar days from the conclusion
for the trip, the Agency will, within 30 calendar days, communicate it to the tourist
the compensation due to him, as the case may be.
VIII. insurance
8.1. The tourist is insured for the reimbursement of the repatriation expenses and / or the amounts paid by
in case of insolvency or bankruptcy of the Agency, at the Insurance Company OMNIASIG VIG SA
insurance in case of insolvency or bankruptcy Series I, Nr. 45476, issued by SC OMNIASIG VIENNA
INSURANCE GROUP SA, is displayed on the web page: www.ULTRAVOYAGE.ro
8.2. The conditions in which the tourist will be compensated by the insurance company are:
8.2.1. In case the Agency does not repatriate the tourist, he has the obligation to announce
immediately the insurance company by telephone, fax or e-mail. in this situation the insurance company
does not have the obligation to pay immediately the amount of the repatriation expenses, but to reimburse them after
the return of the tourist to Romania, under the conditions of the insurance policy concluded between the Agency and the company
insurance.
8.2.2. In case the tourist asks the Agency to value the amounts paid and / or the expenses
for repatriation, he must send the supporting documents to the Agency by letter
recommended with acknowledgment of receipt. The tourist has the obligation to keep the photocopies on the respective ones
justifiyng documents. The tourist can request the Agency to reimburse the amounts paid and / or a
repatriation expenses within 15 (fifteen) calendar days from the closing date
the development of the package of tourist services or from the date of repatriation.
8.2.3. The tourist has the obligation to notify the insurance company, by registered letter with
confirmation of receipt, in connection with the request addressed to the Agency regarding the reimbursement of the amounts paid
and / or repatriation expenses, within 5 (five) calendar days from the date of confirmation of
reception provided for in section 8.2.2.
8.2.4. In case, within 15 (fifteen) calendar days from the date of confirmation of
receipt of the supporting documents by the Agency, the tourist did not receive the amounts requested from it,
the insured event takes place.
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8.2.5. Within 10 (ten) calendar days from the date of production of the insured event, the tourist
has the obligation to send to the insurance company, by registered letter with acknowledgment of receipt,
the claim for compensation accompanied by the supporting documents.
8.2.6. The supporting documents consist mainly of:
a) the contract for marketing the package of tourist services;
b) the acknowledgment of receipt specified in points 8.2.2, 8.2.3 and 8.2.5;
c) photocopies on the advance payment documents (receipts, payment orders, etc.), in the case
requests for reimbursement of the amounts paid by the tourist;
d) photocopies of the transport and accommodation documents, in case of reimbursement requests a
repatriation expenses. The insurance company has the right to request the tourist and other documents
evidence.
8.2.7. The compensation may not exceed the amount paid by the tourist in the marketing contract of
the package of tourist services and the amounts necessary for its repatriation, in compliance with the provisions
in force.
8.2.8. The compensation will be paid within 30 (thirty) calendar days from the date of receipt of
to the insurance company for the supporting documents from the tourist.
8.2.9. If, after payment of the compensation, the Agency pays the debit to the tourist, it has
the obligation to repay to the insurer the compensation received, within 5 (five) working days from
the date of receipt from the Agency of the amounts representing the debit.
8.2.10. Optionally, the tourist has the possibility to conclude an insurance contract, which will cover
transfer fees, or an assistance contract to cover repatriation fees in case of
accidents, illness or death, of an insurance contract for luggage, of an insurance contract
for medical services at the destination or of a reverse insurance or other types of travel insurance.
The agency recommends the conclusion of a cancellation insurance to cover any possible penalties
cancellation. The tourist can inform in the agencies about the cases covered by the cancellation insurance, this one
it can be concluded in the travel agency from where it purchased the package of tourist services, if
The agency offers this type of service.
8.3. The agency is not guilty of any failure to comply with the obligations stipulated in the policies
insurance contracted through the Agency, as this is only an intermediary between tourist and
insurer.
IX. The contract documents are constituted as an annex to it and are the following:
a) the voucher, the rest / treatment ticket, the trip ticket, the order receipt, as the case may be;
b) the tourist program, in case of tourist actions;
c) catalogs / leaflets / offers / other entries / etc. of the Agency made available to the tourist, in format
printed or electronically.
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X. Final provisions
10.1. This contract was concluded in two copies, one for each party.
10.2. The marketing of the packages of tourist services will be done in accordance with the provisions
of this contract and in compliance with the provisions of Government Ordinance no. 107/1999, republished.
10.3. All accommodation units, as well as the means of transport are classified by
the authorized bodies of the countries of destination, according to the internal procedures and local regulations, there
where they exist, which differs from one country to another and from one type of destination to another.
10.4. The tourist states that the Travel Agency has fully informed him about the conditions
commercialization of packages of tourist services in accordance with the provisions of the Government Ordinance
no. 107/1999, republished. By signing this contract or by accepting the service packages
tourist, including those purchased remotely by electronic means, the tourist expresses himself
the agreement and acquaintance with the general conditions of commercialization of the packages of services
according to the offer of the travel agency.
10.5. Disputes between the parties are resolved amicably, otherwise the parties agree to
address to the competent courts.
10.6. The contract will be interpreted according to the Romanian laws.
Agency,
tourists
ULTRAVOYAGE SRL
Agency representative
Tourist name
Name of Tourism Agent
Agent Signature
Contract for marketing the packages of tourist services
No. ........ from Date ........
The Contracting Parties
ULTRAVOYAGE SRL company, based in Timișoara, Lugojului str., No. 16, ap. 20, registration number
at the Trade Register RO 31588254, fiscal registration code J 35/1152/2013, bank account
RO68BACX0000000891930001, opened at UNICREDIT BANK, holder of the Tourism License no. 1285/2019________________________________________
for the ULTRAVOYAGE Agency, represented by Petcana Gabriela Antonela, as
administrator, hereinafter referred to as the Agency;
And the tourist / tourist representative,
..............., have agreed to conclude this contract.
 I. The object of the contract 
1.1. The object of the contract is the sale by the Agency of the package of registered tourist services
in the voucher, resting ticket, treatment, excursion ticket, other document attached to this contract and
issuing payment and travel documents.
 II. Conclusion of the contract 2.1. The contract is concluded, as the case may be, in any of the following
situations: 
a) when it is signed by the tourist or by accepting the contractual conditions of services
tourist, including those purchased remotely by electronic means;
b) when the tourist receives the written confirmation of the booking from the Agency, in the maximum 60
calendar days from the date of the purchase order. It is the responsibility of the Travel Agency
inform the tourist by any means agreed in writing with him (e-mail, fax, etc.) if booking on
who requested it was confirmed. For the processing of a service reservation, the Agency may request a
advance of up to 30% of the price of the package or the full payment of the value of the package, depending on
the date the tourist requests the services.
1. If the content of the purchase order does not differ from the content of the confirmation of the tour
and the confirmation was made within 60 calendar days from the date of signing the receipt
order, the tourist who decides to give up the tourist trip owes the Agency penalties according to cap.
VI.
2. If the content of the purchase order differs from the content of the confirmation of the tour
received in writing from the Agency or if this confirmation has not been made within 60 days
calendar from the date of signing the purchase order, the tourist may consider that the trip was not
reserved and entitled to immediate reimbursement of all sums already paid;
c) when issuing travel documents (voucher, rest and / or treatment ticket,
excursion, etc.), including in electronic format, if the packages of tourist services are part of
the standard offer of the travel agency or there is already a reservation confirmation from other providers.
________________________________________
2.2. If this contract is fully available to the tourist in the form of a catalog,
leaflet, other documents, the Agency's website or other electronic means of communication (e-mail, fax, etc.),
the tourist information obligation is considered fulfilled by entering this information in
any of the travel documents or tax documents provided by the Agency, not being required
conclusion in written form of the contract for marketing the packages of tourist services, respectively
if the present contract presented to the tourist in the modalities provided above contains the clauses provided
in art. 12 paragraph (2) of the Government Ordinance no. 107/1999 regarding the marketing activity of
packages of tourist services, republished.
2.3. The contract terminates as soon as the effective provision of the package of tourist services is completed
entered in the travel documents.
 III. Contract price and payment methods 
3.1. The price of the contract is ........ and is made up of the cost of the actual tourist services, the commission
Agency and VAT
3.2. Payment methods:
3.2.1. At the conclusion of the contract, an advance of 30% of the established price or, as the case may be, the payment will be charged
integral of the value of the package of tourist services.
3.2.2. If an advance was received at the conclusion of the contract, the final payment will be made as follows:
a) for the tourist services that require confirmation from the providers, according to the terms of
payment communicated by the Agency in writing through the purchase order or other means of communication.
b) for the tourist services that do not require confirmation from the providers, the payment will be made after
as follows:
b) 1. in the case of external tourist services (with the place of deployment outside Romania) - according to the terms
of payment communicated by the Agency in writing, by means of the purchase order or other means of communication
b) 2. in the case of domestic tourist services (with place in Romania), as follows:
b) 2.1. standard offers - the final payment difference is paid up to the latest 15 calendar days in advance
the date of the first day of stay
b) 2.2. special offers type Early Registration, Early booking, others - the difference of the final payment is paid until
at the latest on the date mentioned in the payment term of the offer
b) 2.3. special offers type New Year package, Christmas package, Easter package - the final payment difference is
pay until no later than 30 calendar days before the first day of stay. In the case of services
tourist with the place of development in Romania, the difference of the final payment can be divided in maximum 9
installments, respecting the final payment term.
________________________________________
3.3.The payment of the external tourist services related to the contract can be made in a single currency, in
the currency specified in the contract or in Lei at the reference rate of the NBR + 2% from the day the invoice was issued.
3.4. In case the payment of the services is made by transfer or deposit, in the bank accounts of
To the agency, the client can opt for one of the following payment methods:
a) Payment in the accounts of the Agency opened at the bank Unicredit Bank SA, by transfer or by deposit
directly in the agency's accounts:
- for payments in LEI: RO06BACX0000000235296310;
- for payments in EUR RO27BACX0000000235296320.
 IV. Rights and obligations of the Agency 
4.1. The agency is obliged to provide the tourist with an order form, only in case of requesting some
packages of tourist services that are not part of the own / standard offer of the travel agency and which
requires confirmation from other providers. in case of requesting some packages of services
touristic that can be found in the own offer of the tourism agency or if there is already confirmation
upon booking by other providers, the Agency may provide the tourist with an order form, if
deems necessary.
4.2. In case of modification of one of the essential provisions of the contract, such as: the services included
in the package, the travel data, the modification of the category of the accommodation unit, the Agency is obliged to
inform the tourist at least 15 days before the start of the trip.
In the cases provided for in point 4.7 lit. b) and c), the information will be made in time to allow
the tourist to decide to start the trip.
4.3. In the case of purchasing a package of tourist services having in component and insurance
air transport, the air carrier, without the approval of the travel agency which
runs the tourist program, has the right to change the flight hours. Therefore, the Agency is not
responsible for taking off / landing of airplanes at a time other than that registered in the program
tourism. For these delays, the airline is obliged to assist tourists accordingly
Regulation (EC) no. 261/2004 of the European Parliament and of the Council of 11 February 2004 by
establishing common rules regarding compensation and assistance of passengers in the event
the refusal to board and the cancellation or long delay of the flights and repealing the Regulation
(EEC) no. 295/91, implemented by Government Decision no. 1912/2006. Any problem regarding
the operation of the flight and the actions adjacent to it are within the competence and responsibility
to the carrier, the plane ticket representing the contract between the passenger and the carrier. if
these packages of tourist services, the day of departure and the day of arrival are not considered tourist days,
these are intended for transport.
4.4. In the case of purchasing a cruise product, the cruise line may change from
reasons related to the safety of navigation, cabin number and its location on the decks (one lower deck, one
superior, more towards the stern or the bow, etc.), only with a cabin of the same category as the reserved one
________________________________________
initially, the case in which the tourist will not be compensated in any way considering that it is the same type
of the cabin as the reserved one.
4.5. The agency may change the contract price in the sense of increasing or decreasing, as the case may be, showing
at the same time, how to calculate the increases or decreases in the price of the contract and only if
the modification takes place as a result of the variations in transport costs, royalties and related taxes
landing services, landing / boarding in ports and airports, tourist fees or courses
exchange rate related to the package of tourist services contracted. The prices established in the contract no
they can be increased, in no case, during the 20 calendar days preceding the departure date.
4.6. In case, after the beginning of the tourist trip, an important part of the tourist services
provided in the contract is not realized or the Agency finds that it will not be able to fulfill them, that is
required:
a) to offer to the tourist suitable alternatives for the continuation of the tourist trip without
the increase of the price, respectively the tourist services offered to be of the same quality and quantity;
b) to refund to the tourist the amounts that represent the difference between the paid tourist services and those
effectively rendered during the tour;
c) in case the corresponding alternatives cannot be offered to the tourist or he does not accept them from
well-founded reasons to ensure the return transport of the tourist to the place of departure without additional costs
or in another place agreed by it and, as the case may be, compensation for unpaid services.
4.7. The agency is responsible for the good execution of the obligations assumed by the contract, with
except for the following cases:
a) when the non-fulfillment or the defective fulfillment of the obligations assumed by the contract is due
tourists;
b) when the breach of the obligations is due to force majeure causes or circumstances on
which neither the Agency nor the service providers could foresee or avoid, including, but not limited to
at: modification of the airline, schedule or itinerary, delays in the traffic of the means of transport,
failure of the means of transport, accident, blockages, works or repairs on public roads),
failure to meet the minimum group as a result of last-minute waivers or failure to obtain visas for
all participants. The agency is not responsible for the damages caused to the tourist as a result of
flight delays (including charter), baggage loss and other circumstances that are exclusively
the carrier's task under the specific normative acts;
c) when the breach of the obligations is due to a third party that is not related to the provision of services
provided in the contract, and the causes that have determined the non-fulfillment of the obligations have a character
unpredictable and inevitable.
4.8. The agency has the obligation to provide in writing to the tourist or through any means of communication
electronic agreements agreed in writing with the tourist (e-mail, fax, sms, etc.), with 7 days, but not less than 3 days,
before departure, the following information:
a) schedules, places of stairs and connections, as well as, where appropriate, the place to be occupied by
tourist in each of the means of transport included;
________________________________________
b) the name, headquarters / address, telephone and fax numbers, e-mail addresses of the representative
premises of the organizer and / or the retailer or, in their absence, an emergency call number to
allow the organizer and / or the retailer to be contacted;
c) for the trips of minors not accompanied by parents, information that will allow the parents to establish
a direct contact with the child or the person in charge of the child's place of accommodation;
d) the tourist obligations stipulated in sections 5.10, 5.11 and 5.13.
4.9. The agency party to the contract is obliged to promptly assist the tourist in difficulty,
in cases of force majeure or an event that neither the travel agency nor the supplier
or the service provider, with all the effort, could not foresee or avoid it.
 V. Tourist rights and obligations 
5.1. In case the tourist cannot participate in the tourist trip regardless of the reasons
they are the basis of the impossibility of participation, he may assign the contract to a third person who
fulfills all the conditions applicable to the package of tourist services contracted, with the obligation to announce
in writing The Agency at least 5 days before the departure date. in this case, between the tourist who cannot
participates in the contracted travel (the transferor), the third person (the assignee) and the travel agency
(ceded debtor) is going to conclude a cession contract regarding the package of tourist services
contracted and assigned. The responsibility for concluding the assignment contract is, as the case may be, either
to the transferor, or to the transferee, and never to the tourism agency (the ceded debtor). The tourist giving in
his package of services, as well as the assignee are jointly and severally liable for the payment of the travel price
and any additional costs incurred during this assignment.
5.2. In the case of rest and / or treatment stays with the place of development in Romania, the tourist has
the obligation to comply with the following program for the provision of services: accommodation is usually at 18.00
of the day of entry and ends, usually, at 10:00 am of the day of departure recorded on the documents of
travel (voucher, rest and / or treatment ticket, excursion ticket, etc.). Any costs
additional times generated by the non-release of the accommodation spaces until the latest at the times specified above fall
in the exclusive task of the tourist.
5.3. If the prices established in the contract are increased by more than 10%, for whatever reasons
on the increase, the tourist can unilaterally terminate / denounce the contract without any obligation to the Agency
having the right to immediate reimbursement by the Agency of the amounts paid, including the commission.
5.4. The tourist is obliged to communicate to the Agency within 5 calendar days from receipt
the notifications provided in chap. IV point 4.2 modification of the essential provisions of the contract or in time
useful before the start of the trip, and if the clauses provided in the chapter are applied. IV section 4.7 lit.
b) and c), its decision to opt for:
a) unilateral termination / termination of the contract without payment of penalties; or
b) acceptance of the new conditions of the contract.
________________________________________
5.5. In case the tourist decides to participate in the trip on which modifications were made in
conditions cap. IV point 4.2 is considered that all the modifications have been accepted and the tourist cannot request
subsequent damages due to such modifications.
5.6. In case the tourist unilaterally terminates / denounces the contract under section 5.4 or the Agency
cancel the travel before the departure date, the tourist has the right:
a) to accept at the same price another package of tourist services of equivalent or superior quality,
proposed by the Agency;
b) to accept a package of tourist services of lower quality proposed by the Agency, with the reimbursement
immediate price difference, in the sense of reimbursing the price difference between the two tour packages,
at the time of the conclusion of the new service contract;
c) to be reimbursed immediately all amounts paid under the contract.
5.7. In all the cases mentioned in point 5.6, the tourist has the right to request the Agency and a compensation,
the amount of which can be determined by mutual agreement of the parties or based on a decision of the court of
judgment, for failure to comply with the provisions of the initial contract, except in cases where:
a) the cancellation was made due to the non-fulfillment of the minimum number of persons mentioned in the contract, and
The agency informed the tourist in writing with at least 15 calendar days prior to the departure date;
b) the cancellation was due to a case of force majeure (unforeseeable circumstances, independent of the will
to those who invoke them and whose consequences could not be avoided in spite of any efforts made, in
this does not include overbooking, in which case the airline is responsible or
the accommodation unit) or to some of the causes provided for in chap. IV section 4.7 lit. b);
c) the cancellation was made by the tourist's fault.
5.8. The tourist has the right to terminate / withdraw unilaterally at any time, in whole or in part, the contract,
and in case the unilateral termination / denunciation is imputed to him, he is obliged to compensate
The agency for the damage created to it, according to the provisions chap. VI, except in cases of force
major defined according to the law. The compensation can be raised to the maximum of the price of the service package
contracted tourism.
5.9. In case the tourist chooses to move to another hotel than the one initially contracted and paid,
the financial responsibility for the waiver belongs to him. The agency will solve the tourist requirements within the limit
to the possibilities, the possible price differences to be borne by the tourist.
If the tourist asks for the change of the hotel, the structure of the rooms or any of them without any motivation
services, this is equivalent to unilateral termination / termination of the contract, with the application of penalties
provided in the chapter. VI at that time and the conclusion of a new contract.
5.10. The tourist is required to pay at the reception of the hotel unit the resort tax, the sanitation fee,
as well as other local taxes, without being able to claim compensation or return the amounts from the Agency.
5.11. The tourist is required to present at the reception of the hotel unit his identity papers, as well
the travel document issued by the Agency (voucher, rest and / or treatment ticket, etc.), in
view of providing tourist services. in case the tourist benefits from rest and tickets
________________________________________
treatment, is obliged to submit at the reception of the hotel unit a referral ticket from the doctor
family and proof of payment of social security contributions, up to date.
5.12. The tourist is aware that the services they purchase without being part of
the contract with the travel agency are under the strict responsibility of the local provider, are governed by
the legislation of the country of destination, and the travel agency has no responsibility for the services in
Cause.
5.13. If it is necessary for the traveler to carry out certain formalities
additional (for example, travel with minors, situation in which the name of the tourist is changed
as a result of her marriage / marriage, etc.), she has the obligation to fulfill all the legal requirements. For
For optimal information, the Agency also recommends consulting the website of the Border Police. In case of
the tourist does not respect his obligation to inform about the additional formalities required in
view of the travel that is not the responsibility of the Agency (for example, in the case of travel with minors,
power of attorney from the parent or legal representative who does not accompany him or any other documents
additional - the enumeration being exemplary), the Agency is exempted from any liability in the case
the impossibility of making the trip.
5.14. The travel agency recommends that tourists contact it 24 hours before departure
for reconfirmation of boarding details (flight schedule, place of boarding, etc.).
5.15. If only one person hires services for a larger number of tourists,
the contractual conditions automatically extend to the whole group for which they were paid
services.
5.16. The tourist is obliged to use the means of transport, the hotel room and the goods from
endowing it as a good owner and according to their destination. The agency is not guilty of
any damages or damages suffered by the tourist as a result of non-compliance with this paragraph.
5.17. The tourist has the obligation to respect the place, date and time of departure both at the shower and at the return, as well as
the places, dates and times established during the contracted tourist program. All expenses and damages
produced as a result of the non-compliance by the tourist of the provisions regarding the meeting places and schedules
will be borne by it.
5.18. In case the tourist who entered the territory of the state where the package is made
tourist services refuse to return to Romania and the authorities of the respective country make expenses
whatever the nature, the tourist has the obligation to bear all these expenses.
 VI. Waivers, penalties, damages 
6.1. In case the tourist gives up his fault to the package of tourist services that is the object
of this contract, he owes to the Penal Agency as follows:
6.1.1. In the case of external tourist services (with the place of deployment outside Romania) the penalties are
of:
A. Penalties for tourist accommodations in pensions or hotels, car rentals (rent-a-car):
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a) .1. maximum 30% for cancellations up to 35 days before the first day of stay
a) .2. maximum 50% for cancellations between 34 days and 21 days before the date of the first day of stay
a) .3. 100% for cancellations less than 21 days before the first day of stay or for
not present in the program
B. Penalties for tourist accommodations in apartments or holiday homes; circuits with transport included;
tourist packages with transport included on line flights; packages that include entry tickets to
cultural, entertainment and sporting events:
b) 1. maximum 50% for cancellations up to 35 days before the start of the services
b) .2. maximum 80% for cancellations between 34 and 21 days before the start of the services
b) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
C. Penalties for cruises or tour packages that include sea and river cruises
c) .1. maximum 40% for cancellations up to 65 days before the start of the services
c) .2. maximum 75% for cancellations between 64 days and 21 days before the start of the services
c) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program.
D. Penalties for services or packages of tourist services with transport included, other than those from
points A, B, C above
d) .1. maximum 30% for cancellations up to 45 days before the start of the services
d) .2. maximum 50% for cancellations between 44 days and 31 days before the start of the services
d) .3. maximum 75% for cancellations between 30 days and 21 days before the start of the services
d) .4. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
E. 100% of the price of tourist services / package of tourist services if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (eg Early booking, special non-refundable offers), regardless of the date
the tourist asks to give up.
6.1.2. In the case of domestic tourist services (with place in Romania) the penalties are:
a) 25% of the price of the service package if the cancellation is made with more than 15 calendar days
before the start of the stay;
b) 100% of the price of the package of services, if the renunciation is made in less than 15 days
schedules before the date of the start of the stay or for not showing up to the program.
________________________________________
c) 100% of the price of the tourist services / the package of tourist services, if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (for example “Early Booking, Early Registration, special non-refundable offers
etc.), regardless of the date when the tourist asks to give up.
6.2. In case the tourist who contracted a package of tourist services with the Agency and paid one
advance is not presented within the term specified in the purchase order or in the term communicated in writing,
to pay the related rates or the rest of the payment, the contract is considered terminated by law, and the Agency
has the right to cancel the reservations made for the benefit of the tourist with the retention of the penalties provided for
section 6.1.
6.3. For rest and / or treatment tickets purchased through trade union organizations, the Agency will
makes refunds only on the basis of waiver requests countersigned and stamped by the representative
trade union organization.
6.4. In case an embassy refuses to grant the entry visa for carrying out the package
services, the tourist will be withheld all taxes due by the Agency to the direct providers, as well
its own operating expenses.
6.5. Penalties equivalent to those indicated in point 6.1.1 letter. c) or d), respectively 6.1.2 lit. b) or c) if
also applies if the tourist does not arrive on time at the airport or at the place of departure / destination, if not
can go on the trip because the personal documents needed for the trip do not
are in compliance with the legal norms or it is impossible to leave the territory of the country, for other reasons
I belong to his person.
6.6. The tourist must submit in writing the request to renounce the package of tourist services at
The agency to which the services paid. otherwise, the waiver request is not taken into account.
6.7. The agency will award compensation depending on the degree of non-compliance with the obligations in the contract.
6.8. The agency does not respond in situations of strike, political and war conflicts, disasters, danger
public, terrorist attack, international embargo, as well as when the airlines establish
limits of liability. All these situations that are not attributable to any party are considered as
force majeure and exempt from liability Agency.
6.9. All amounts mentioned in points 6.1, 6.2, 6.4 and 6.5 will be withheld by the Agency from its advance
the total price of the package of tourist services paid by the tourist, without the intervention of the courts
judgment.
 VII. Claims 
7.1. In case the tourist is dissatisfied with the tourist services received, he has the obligation to
make a written notification on the spot, clearly and explicitly, regarding the deficiencies found, related to
the realization of the package of tourist services contracted, which will be transmitted promptly to the representative
The agency, as well as the tourist service provider (management of the hotel, restaurant, representatives)
premises of the tour operator).
SC ULTRAVOYAGE SRL, Telephone: 0256499706, Fax: 0256274828, E-mail: office@ULTRAVOYAGE.ro
________________________________________
7.2. Both the Agency and the tourism service provider will act immediately for the solution
referral. In case the notification is not solved or is partially solved, the tourist will submit to
the headquarters of the Agency a written complaint, within a maximum of 5 calendar days from the conclusion
for the trip, the Agency will, within 30 calendar days, communicate it to the tourist
the compensation due to him, as the case may be.
 VIII. Insurance 
8.1. The tourist is insured for the reimbursement of the repatriation expenses and / or the amounts paid by
in case of insolvency or bankruptcy of the Agency, at the Insurance Company OMNIASIG VIG SA
insurance in case of insolvency or bankruptcy Series I, Nr. 45476, issued by SC OMNIASIG VIENNA
INSURANCE GROUP SA, is displayed on the web page: www.ultravoyage.ro
8.2. The conditions in which the tourist will be compensated by the insurance company are:
8.2.1. In case the Agency does not repatriate the tourist, he has the obligation to announce
immediately the insurance company by telephone, fax or e-mail. in this situation the insurance company
does not have the obligation to pay immediately the amount of the repatriation expenses, but to reimburse them after
the return of the tourist to Romania, under the conditions of the insurance policy concluded between the Agency and the company
insurance.
8.2.2. In case the tourist asks the Agency to value the amounts paid and / or the expenses
for repatriation, he must send the supporting documents to the Agency by letter
recommended with acknowledgment of receipt. The tourist has the obligation to keep the photocopies on the respective ones
justifiyng documents. The tourist can request the Agency to reimburse the amounts paid and / or a
repatriation expenses within 15 (fifteen) calendar days from the closing date
the development of the package of tourist services or from the date of repatriation.
8.2.3. The tourist has the obligation to notify the insurance company, by registered letter with
confirmation of receipt, in connection with the request addressed to the Agency regarding the reimbursement of the amounts paid
and / or repatriation expenses, within 5 (five) calendar days from the date of confirmation of
reception provided for in section 8.2.2.
8.2.4. In case, within 15 (fifteen) calendar days from the date of confirmation of
receipt of the supporting documents by the Agency, the tourist did not receive the amounts requested from it,
the insured event takes place.
8.2.5. Within 10 (ten) calendar days from the date of production of the insured event, the tourist
has the obligation to send to the insurance company, by registered letter with acknowledgment of receipt,
the claim for compensation accompanied by the supporting documents.
8.2.6. The supporting documents consist mainly of:
a) the contract for marketing the package of tourist services;
b) the acknowledgment of receipt specified in points 8.2.2, 8.2.3 and 8.2.5;
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c) photocopies on the advance payment documents (receipts, payment orders, etc.), in the case
requests for reimbursement of the amounts paid by the tourist;
d) photocopies of the transport and accommodation documents, in case of reimbursement requests a
repatriation expenses. The insurance company has the right to request the tourist and other documents
evidence.
8.2.7. The compensation may not exceed the amount paid by the tourist in the marketing contract of
the package of tourist services and the amounts necessary for its repatriation, in compliance with the provisions
in force.
8.2.8. The compensation will be paid within 30 (thirty) calendar days from the date of receipt of
to the insurance company for the supporting documents from the tourist.
8.2.9. If, after payment of the compensation, the Agency pays the debit to the tourist, it has
the obligation to repay to the insurer the compensation received, within 5 (five) working days from
the date of receipt from the Agency of the amounts representing the debit.
8.2.10. Optionally, the tourist has the possibility to conclude an insurance contract, which will cover
transfer fees, or an assistance contract to cover repatriation fees in case of
accidents, illness or death, of an insurance contract for luggage, of an insurance contract
for medical services at the destination or of a reverse insurance or other types of travel insurance.
The agency recommends the conclusion of a cancellation insurance to cover any possible penalties
cancellation. The tourist can inform in the agencies about the cases covered by the cancellation insurance, this one
it can be concluded in the travel agency from where it purchased the package of tourist services, if
The agency offers this type of service.
8.3. The agency is not guilty of any failure to comply with the obligations stipulated in the policies
insurance contracted through the Agency, as this is only an intermediary between tourist and
insurer.
 IX. The contract documents are constituted as an annex to the contract and are the following: 
a) the voucher, the rest / treatment ticket, the trip ticket, the order receipt, as the case may be;
b) the tourist program, in case of tourist actions;
c) catalogs / leaflets / offers / other entries / etc. of the Agency made available to the tourist, in format
printed or electronically.
 X. Final provisions 
10.1. This contract was concluded in two copies, one for each party.
10.2. The marketing of the packages of tourist services will be done in accordance with the provisions
of this contract and in compliance with the provisions of Government Ordinance no. 107/1999, republished.
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10.3. All accommodation units, as well as the means of transport are classified by
the authorized bodies of the countries of destination, according to the internal procedures and local regulations, there
where they exist, which differs from one country to another and from one type of destination to another.
10.4. The tourist states that the Travel Agency has fully informed him about the conditions
commercialization of packages of tourist services in accordance with the provisions of the Government Ordinance
no. 107/1999, republished. By signing this contract or by accepting the service packages
tourist, including those purchased remotely by electronic means, the tourist expresses himself
the agreement and acquaintance with the general conditions of commercialization of the packages of services
according to the offer of the travel agency.
10.5. Disputes between the parties are resolved amicably, otherwise the parties agree to
address to the competent courts.
10.6. The contract will be interpreted according to the Romanian laws.
Agency,
tourists
ULTRAVOYAGE SRL
Agency representative
Tourist name
Name of Tourism Agent
Agent Signature
 TERMS AND CONDITIONS OF USE OF THE WEBSITE www.ultravoyage.ro 
This document refers to the conditions under which the website of the Travel Agency ULTRAVOYAGE can be used,
www.ULTRAVOYAGE.ro.
By accessing or using the Website, you agree to the terms and conditions below.
This site is owned and managed by the Travel Agency ULTRAVOYAGE.
All the identification and contact details of the agency can be found on the Contact page.
User rights
The user has the right to view the website www.ULTRAVOYAGE.ro on the computer monitor, on
mobile phone or tablet, print parts of the site content on paper or
electronic, for personal, non-commercial purposes only.
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User obligations
The user agrees to comply with the following obligations including (but not limited to):
Agree to the agency's terms and conditions before making a reservation on the site;
To have the financial responsibility for any transaction carried out in the account or on its behalf;
To have the legal capacity to initiate legal actions (age over 18);
To guarantee the veracity of the data provided about him or his family members;
Not to use the site for speculative purposes, not to generate false or fraudulent reservations;
Not to transmit political, pornographic, racist material that contains licentious language or which contravenes
laws;
Not to alter, copy, transmit, distribute, sell, display, license or reproduce the content
the site, except for the use of information for personal, non-commercial purposes;
Not to use the site for commercial purposes;
Not to remove the notification about the copyright and / or the trademark on the copies of the content;
Not to create databases or manuals by downloading page by page content of the site.
General conditions for reservation and purchase of services on the website www.ULTRAVOYAGE.ro
Any reservations made on the site will be considered as the user's intention to purchase a certain one
tourist product or service from the Travel Agency ULTRAVOYAGE;
If the user's request is accepted, he will receive a confirmation email from the agency and will
enter into force the Contract with the tourist;
All the tourist services published on the site are valid according to the availability of the suppliers;
Provider's terms and conditions (including the rules for passenger transport required by the airlines)
additional terms and conditions of this site will apply;
The terms of the suppliers may include provisions that refer to different payment procedures, obligations, cancellations,
Changes to reservations, refunds (if applicable) or other restrictions. some
airlines may impose additional fees;
The travel agency ULTRAVOYAGE is not responsible for the costs that may arise at the moment
transfers from one airport to another or for the local taxes that certain hotels charge;
When browsing the site, the user can see references to different conditions that apply
special offers. The user must carefully read these terms and contact the agency
for complete details;
Any reservation made by the user on the site is considered a confirmed reservation only after the agency will
confirm the reservation and will notify the user;
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The reservation confirmed by the agency, becomes a firm order, only after the user has made
full payment.
Cancellations and changes
Cancellation / modification of a firm order is made according to the terms and conditions of each supplier and
it is the user's responsibility to inform the agency in writing, with acknowledgment of receipt or by telephone,
about his intentions;
In some cases, you may not be able to cancel / modify certain tourist services purchased through
firm order or you will have to meet certain requirements for these actions;
The agency or supplier accepts any form of written request;
In the event of the cancellation of a firm order, the user will bear, as the case may be, the specified penalties
in the terms and conditions of each supplier;
In the event of changing a firm order (including, but not limited to cancellations, refunds of
amounts, name changes), the agency reserves the right to apply certain fees, to cover
the administrative costs associated with this action. These taxes are different from the taxes imposed directly by
to the supplier.
 Payment 
The user receives an invoice following the confirmation by the agency of the reservation that he has made
website and payment methods for this invoice. These payment methods are specified on the site;
Only those payment methods that are presented on the site are accepted;
The reservation made by the user on the site is considered a firm order only after the payment has been made
performed by it;
The Agency assumes no responsibility for the amounts of money sent by courier;
Depending on the terms and conditions imposed by the hotels, at the time of booking, the user can
request the payment in full or in part, the payment to be made on behalf of the agency, the hotel or
its representative;
The agency or supplier will not issue tickets, vouchers or other travel documents in the event of non-payment
integral services ordered;
The agency or supplier reserves the right to charge any additional fees / commissions that may arise
at the time of booking, in which case the user will be informed in advance about the commissions
applicable;
The Agency reserves the right to transfer the costs generated by charge back penalties;
In some cases, there are additional fees to be paid at the destination, directly to the supplier
services.
Online card payment
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For certain services, the payment can be made with the main credit cards recognized and presented
on the site;
The Agency reserves the right to charge any additional fees that may arise at the time of booking
by credit card, in which case the user will be informed about the applicable fees or commissions;
If the reservation was paid with another person's credit card, the agency reserves the right to
request a written authorization from that person;
If at the time of booking the tourist service you choose the online payment option with the card, the user will
be redirected to the secure websites of electronic payment processors;
The transactions will be carried out in lei or euro, under the conditions agreed with the card issuing bank
user.
Payment by card at the agency
If the user does not want to make the payment with the card online, he can pay with
the card at the SOPs located in the agency;
The user must confirm with the agency the intention to pay by card to the POS for confirmation
prior.
 Bank transfer / transfer 
If the user chooses this payment option, he will receive by e-mail a copy of the proform invoice.
or tax, based on which it can make the payment;
Bank accounts of the agency will be found on the pro forma or fiscal invoice.
Holiday vouchers / Holiday vouchers
Employees can receive from the employer holiday vouchers paid in full by the employer,
for spending holidays in Romania;
The user will be present at the agency with the holiday vouchers / vouchers to pay the reservation
made on the site, for a stay in Romania;
The user must confirm with the agency the intention to pay by voucher or holiday ticket for
prior confirmation.
 Cash 
The user can pay in cash any confirmed reservation at the agency, in Lei or Euro;
Based on the invoice received from the agency, the user can go to any branch of the bank with which
the agency works to deposit the money in the account specified on the invoice.
Availability, rates and fees may fluctuate and a reservation can be canceled at any time if it is not
paid in full.
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 Claims 
Any complaint must be made in writing to the tourist service provider (accommodation unit, company
aerial, etc.), and a copy must reach the agency, within 2 days from the end of the stay.
Non-irresponsibility clauses
Our site has informative content, therefore, the agency assumes no responsibility regarding
the accuracy and accuracy of the information;
The Agency does not guarantee, in any way, explicitly or implicitly, the reality, actuality and completeness of the data and
information presented on the site;
The data and information on this site do not constitute recommendations, guarantees, consultancy or commitment
from the agency;
The Agency cannot be held liable to any person / entity for any damages that
would result, directly or indirectly, from using the agency's website or as a result of any error or omission;
The agency also acts as a third-party agent: airlines, hotels, rent-a-car companies or
other tourism service providers, hereinafter referred to as suppliers;
The Agency assumes no responsibility for the tourism products and services offered by suppliers and
does not in any way (explicitly or implicitly) guarantee the accuracy or quality of the products and services
reflected on this site.
Force Majeure or Insolvency of the tourist service provider
The Agency is not responsible in the event of force majeure events or in the event that the supplier of
tourist services go into insolvency;
Force majeure events include (but are not limited to): government interventions, wars, kidnappings,
fires, floods, accidents, storms, strikes, terrorist attacks, which may affect the agency or its suppliers.
Changes in the terms and conditions of use
The Agency may make changes to the terms and conditions of use without prior notice;
These rules are in accordance with the Romanian legislation in force. Violation of the provisions of this
document constitutes a violation of the rights of the agency and may attract civil, contraventional liability
or criminal, of the person at fault;
Conflicts arising in relation to the terms of use of the site will be subject to resolution
the courts.
This site may contain links to various sites. By accessing these sites, the user is located
implicitly outside the agency's website, having the obligation to comply with the terms and conditions of use of
new sites accessed.

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