Conditii GDPR

Termeni de Utilizare

Contract intre Utilizator si ultravoyage.ro

Contract intre utilizator (Utilizator, dvs.) si SC ULTRAMARIN VOYAGE SRL (ultravoyage.ro, noi). Va rugam cititi cu atentie acesti termeni si conditii contractuale (Termeni & Conditii) inainte de a utiliza pagina de internet www. ultravoyage.ro (Site).

Site

Site-ul va este oferit de SC ultravoyage.ro SRL, cu sediul in TIMISOARA, fax: ____________________, tel 0256 499 706 si punct de lucru in TIMISOARA, STR. NICOLAE PAULESCU, NR.2 .

Va rugam sa notati ca toata corespondenta privind Serviciul de Relatii cu Clientii va trebui trimisa la aceasta adresa.

Acceptarea Termenilor si Conditiilor

Utilizand acest Site sau comandand serviciile turistice prin intermediul e-mail, telefon, sunteti de acord in totalitate cu acesti Termeni & Conditii, fara nici o alta restrictie. Daca nu sunteti de acord cu unul din punctele descrise, nu puteti utiliza acest Site in niciun fel.

Serviciile ultravoyage.ro

Ultravoyage.ro va pune la dispozitie un sistem automat care va ofera posibilitatea de a cauta si verifica disponibilitati pentru diferite servicii turistice si va permite sa efectuati rezervarea dorita. Rezervarile si vanzarile de bilete de avion se supun Conditiilor Generale de Rezervare si Vanzare a Biletelor de Avion (la care se adauga prevederile prezentului Contract). Pentru pachetele turistice, tarifele de pe site sunt informative si se pot modifica oricand. Cererile de rezervare efectuate pe site nu va garanteaza blocarea locurilor si a tarifelor. Dupa efectuarea cererii pe site, un agent ultravoyage.ro va confirma tariful pe email sau telefonic.

Ultravoyage.ro actioneaza ca si agent pentru terti furnizori cum sunt: companiile aeriene acreditate IATA, hoteluri, altii (Furnizori de Servicii Turistice). Ultravoyage.ro nu-si asuma nici o responsabilitate pentru produsele si serviciile turistice oferite de Furnizorii de Servicii Turistice si nu garanteaza in nici un fel (fie explicit sau implicit) acuratetea sau calitatea produselor si a serviciilor reflectate pe acest Site.

Informatiile publicate pe Site

Ultravoyage.ro ofera prin intermediul Site-ului informatii cu titlu general, cu scop consultativ. Va rugam notati ca informatiile publicate pe Site pot fi modificate oricand.

Ultravoyage.ro nu garanteaza ca informatia de pe Site (incluzand, dar fara limitare, tarifele, descrierile sau datele) nu poate avea erori sau lipsuri, dar vom depune tot efortul sa corectam erorile (corectabile) de indata ce ne sunt aduse la cunostinta.

Limba de publicare a informatiilor

Ultravoyage.ro depune toate eforturile ca pe varianta in limba romana a Site-ului, informatiile relevante privind serviciile oferite si termenii aplicabili unui anumit serviciu sa fie publicate in limba romana, insa datorita faptului ca o mare parte a informatiilor respective sunt preluate dintr-un sistem de rezervari international, anumite informatii, conditii aplicabile anumitor servicii precum si alte detalii ce pot influenta utilizarea in bune conditii a serviciilor oferite sa fie in limba engleza. In cazul in care exista orice neclaritati, va rugam sa ne contactati prin e-mail, la adresa [adresa@e-mail.ro], pentru a primi asistenta de la unul din consultantii nostri.

Conditiile Furnizorilor de Servicii Turistice

Orice rezervare sau cerere de rezervare efectuata pe Site sau prin telefon, e-mail va fi considerata drept intentia dvs. de a achizitiona un anumit produs sau serviciu turistic de la ultravoyage.ro. Daca cererea dvs. va fi acceptata, veti primi un e-mail de confirmare de la ultravoyage.ro si va intra in vigoare acest contract. Emiterea efectiva a biletelor de avion, efectuarea de schimbari de data a biletelor de avion, anulari de bilete de avion sau vouchere, eliberarea voucher-elor pentru hoteluri, a asigurarilor de calatorie si orice alte actiuni ce necesita interventie umana se va face in timpul programului de lucru ultravoyage.ro

Toate serviciile turistice publicate pe Site sunt in functie de disponibilitatea Furnizorilor de Servicii Turistice. Termenii si conditiile Furnizorului de Servicii Turistice (incluzand regulile de transport al pasagerilor impus de liniile aeriene, orele de intrare/iesire din hotel, conditiile de anulare/modificare a serviciilor turistice) se vor aplica aditional Termenilor si Conditiilor acestui Site.

La momentul navigarii dvs. in Site, veti putea observa referiri catre diferite conditii aplicabile ofertelor speciale. Va rugam sa cititi cu atentie acesti termeni, dar va rugam sa luati legatura cu ultravoyage.ro pentru detalii complete.

Sunteti direct responsabil pentru respectarea conditiilor impuse de Furnizorul Serviciilor Turistice privind timpii de imbarcare, reconfirmarea zborurilor sau a oricaror alte reguli. Va rugam sa notati ca timpul minim de imbarcare (inaintea plecarii) recomandat de companiile aeriene, este de 120 min. pentru zborurile in Europa, 180 min. pentru zborurile in afara Europei, respectiv 90 min. pentru zborurile pe teritoriul Romaniei. Unele companii aeriene doresc sa reconfirmati zborul cu cel putin 72 h inainte de plecare. Nerespectarea acestei reguli poate duce la anularea rezervarii dvs. de zbor.

Conditii bilete de avion

Rezervarea biletelor de avion

Rezervarea biletelor de avion se poate face online, direct pe Site-ul ultravoyage.ro, prin intermediul e-mail-ului sau telefonic. Orice rezervare efectuata pe site, email sau telefonic, se supune acceptarii prezentelor termeni si conditii si conditiilor speciale impuse de companiile aeriene si care va sunt prezentate in email-ul de confirmare a rezervarii sau telefonic, de catre consultantii ultravoyage.ro.

Pentru anumite zboruri (low cost, combinatii de companii aeriene de linie si low cost, alte combinatii de zboruri), rezervarile nu se pot confirma pe site, de aceea solicitarea Dvs. va consta intr-o cerere de rezervare care va fi procesata ulterior de catre consultantii ultravoyage.ro. Acestia va vor comunica disponibilitatea locurilor si tariful biletelor care se pot confirma.

Pentru emiterea biletelor de avion, este necesara plata efectuarii acestora. ultravoyage.ro va pune la dispozitie o multitudine de modalitati de plata, in functie de conditiile impuse de fiecare companie in parte.

In momentul efectuarii rezervarii, vi se vor comunica termenele de plata puse la dispozitie de companiile aeriene. Pentru rezervarile de linie, cele mai multe companii de linie solicita ca plata biletelor sa fie facuta in maxim 24 pana la 48 ore, timp in care ultravoyage.ro va garanteaza disponibilitatea locurilor si a tarifelor. Aceste informatii le veti gasi disponibile pe pagina si in email-ul de confirmare a rezervarii. Daca plata nu este efectuata in intervalul comunicat, compania aeriana isi rezerva dreptul de a anula biletele automat.

Pentru biletele low cost, nu se pot efectua rezervari fara ca plata sa fie inregistrata in conturile ultravoyage.ro, prin urmare ultravoyage.ro nu va garanteaza rezervarea locurilor si a tarifelor comunicate in momentul cererii de rezervare. Acestea vor fi garantate doar dupa ce plata este efectuata si biletele sunt emise.

Atentie: intre momentul efectuarii cererilor de rezervare pe site, e-mail sau telefonic si momentul achitarii biletelor de avion si vizualizarii platii in contul ultravoyage.ro de catre angajatii sai, pot aparea

modificari de tarife sau locurile pot sa nu mai fie disponibile. In aceste situatii, ultravoyage.ro va anunta pasagerii si vor comunica urmatorul tarif sau vor propune variante noi de zbor care sa satisfaca nevoile acestora.

Anulari / Modificari

In cazul in care doriti anularea sau modificarea serviciului rezervat sau achizitionat (si Furnizorul de Servicii Turistice permite acest lucru), este responsabilitatea dvs. de a informa in scris sau telefonic ultravoyage.ro despre intentiile dvs. In anumite cazuri, este posibil sa nu puteti anula / modifica anumite servicii turistice sau va trebui sa respectati anumite cerinte pentru aceste actiuni. Ultravoyage.ro sau Furnizorul de Servicii Turistice accepta toate formele de cereri scrise. Ultravoyage.ro sau Furnizorul de Servicii Turistice nu pot anula / modifica serviciul turistic inainte de a primi cererea dvs. ferma. Puteti anula rezervarea dvs. prin intermediul Site-ului in concordanta cu termenii si conditiile Furnizorului de Servicii Turistice.

In eventualitatea modificarii unei rezervari (incluzand, dar fara a se limita, anulari, restituiri de sume, schimbari de nume), ultravoyage.ro isi rezerva dreptul de a aplica anumite taxe pentru a acoperi costurile administrative care pot rezulta din aceasta actiune. Aceste taxe difera fata de taxele impuse direct de catre Furnizorul de Servicii Turistice.

In cazul anularii biletelor de avion/a serviciilor turistice din motive voluntare, taxa de serviciu perceputa de ultravoyage.ro in momentul emiterii biletului/serviciilor turistice, nu se ramburseaza.

In caz de forta majora si nu numai, compania aeriana poate anula sau intarzia zborul, precum si sa anuleze rezervarea fara a notifica in prealabil Pasagerul, urmand ca banii sa ii fie restituiti pasagerului sau sa i se propuna noi variante de zbor. In toate aceste cazuri, pasagerul fie va fi informat direct de compania aeriana, fie de catre reprezentatii ultravoyage.ro.

Bagaje

Fiecare companie aeriana are propriile reguli de transport a bagajelor. Aceste informatii va sunt prezentate pe site, in timpul procesului de rezervare sau de catre consultantii ultravoyage.ro, prin e-mil sau telefonic.

Pentru unele companii aeriene, bagajul de mana si/sau cala este inclus in tariful comunicat pe site. Pentru companiile low cost si pentru unele companii de linie, bagajele sunt taxate separat fata de pretul biletelor si aceste informatii va vor fi furnizate in timpul procesului de rezervare. Bagajele pot fi achizitionate in momentul efectuarii rezervarii sau ulterior emiterii biletelor de avion, dar nu mai tarziu de efectuarea check-in-ului.

Fiecare companie aeriana are dimensiuni diferite (nr. de kilograme sau lungime/latime/inaltime) pentru bagajele de mana sau de cala. In cazul in care nu va incadrati in aceste dimensiuni, compania aeriana are dreptul de a va taxa suplimentar.

Check-in

Check-in-ul la aeroport poate fi efectuat atat pentru companiile de linie cat si pentru cele low cost, insa pentru cele low cost se plateste o taxa suplimentara. Pentru a evita achitarea unei taxe suplimentare, ultravoyage.ro va recomanda sa efectuati check-in-ul online. Informatiile despre efectuarea check-in-ului online va vor fi comunicate de agentii ultravoyage.ro in momentul efectuarii rezervarii.

Campanii de discount bilete de avion ultravoyage.ro

Ultravoyage.ro isi rezerva dreptul de a derula, in paralel, mai multe campanii de discounturi la ofertele de bilete de avion, discounturile nefiind obligatoriu a fi aplicate la toate rezervarile de bilete de avion. Discounturile sunt stabilite in functie de campaniile de marketing derulate de ultravoyage.ro.

Discounturile sau cupoanele de reduceri se pot cumula cu alte campanii de discount sau cupoane de reduceri si se aplica doar conform regulilor fiecarei campanii de discount in parte.

Discounturile sau cupoanele de reduceri nu se aplica si clientilor care fac rezervari in urma cautarilor de bilete de avion efectuate pe site-uri de comparatii (Ex: Momondo, Skyscanner etc).

Conditii generale de vanzare si rezervare a biletelor de avion

Societatea Comerciala SC ultravoyage.ro SRL este o AGENTIE DE TURISM care are in obiectul de activitate rezervari – vanzari de bilete de avion pentru zboruri interne si internationale, pachete turistice, cazari interne si internationale, direct sau prin intermediari.

In vederea indeplinirii acestui capitol de servicii din obiectul sau de activitate, societatea este autorizata de catre companiile aeriene care efectueaza zborurile; ea actioneaza numai ca intermediar al acestor companii si se supune regulilor si restrictiilor comerciale impuse de catre companiile aeriene, in calitate de prestatori directi.

In continuare, vom denumi pe scurt:

Societatea Comerciala Ultravoyage.ro SRL - AGENTIA

Compania aeriana - COMPANIA

Clientul care rezerva si / sau cumpara biletul de avion - PASAGERUL

Documentul in baza caruia se efectueaza zborul - BILETUL DE AVION

Rezervarea – vanzarea biletelor de avion se face in urmatoarele conditii:

REZERVARI DE LOCURI

Rezervarile de locuri pentru zboruri se fac cu ajutorul sistemelor internationale computerizate de rezervari, care permit accesul agentiei la baza de date a companiei si rezervarea efectiva a locurilor pentru o anumita cursa in favoarea potentialilor pasageri.

Rezervarile sunt gratuite si se fac inaintea datei de plecare.

Odata cu efectuarea rezervarii, pasagerul va primi de la agentie informatii referitoare la pretul zborului (valabil la data rezervarii), precum si informatiile referitoare la conditii, restrictii si reguli aplicabile biletului de avion ce poate fi cumparat in baza respectivei rezervari.

Toate conditiile, regulile si restrictiile aplicabile unui bilet de avion sunt cele dictate de compania aeriana precum si de alti factori (de ex. obligatia detinerii vizei), independenti de vointa agentiei. Aceste reguli, precum si pretul biletului de avion se pot modifica, prin vointa celor ce le-au impus, pana in momentul cumpararii efective a biletului, fara ca agentia sa poata fi facuta in vreun fel raspunzatoare.

EMITEREA BILETELOR DE AVION. MODALITATI DE PLATA

Emiterea biletelor de avion rezervate si plata acestora se fac conform conditiilor impuse de catre fiecare companie in parte. Pasagerul are obligatia sa se informeze despre termenul pana la care rezervarea sa este valabila si sa se prezinte in termen pentru achitarea biletului, respectiv sa comande emiterea biletului, pentru a intra in posesia acestuia. Termenele pot fi schimbate oricand de companie, situatie in care agentia va anunta pasagerul despre modificare, fara a putea fi insa, facuta raspunzatoare in vreun fel de catre acesta pentru o eventuala anulare a rezervarii.

Raportul contractual intre agentie si pasager apare in momentul in care pasagerul a achitat biletul de avion si a intrat in posesia acestuia. Inainte de a achita efectiv biletul, pasagerul are obligatia sa se informeze la agentie despre toate conditiile si restrictiile aplicabile acelui bilet si sa citeasca prezentele conditii generale.

Pasagerul poate plati biletul de avion in RON (Lei), EUR, la cursul de schimb utilizat de BNR in zua respectiva, la care se adauga un comision de risc valutar de 2%.

PRETURILE BILETELOR DE AVION

Preturile biletelor de avion comercializate prin agentie sunt rezultanta unui sistem complex de reguli tarifare, tarife contractuale, tarife publicate in sistemele centralizate de rezervari, tarife speciale, etc. In

aceste conditii, fiecare zbor in parte presupune calcularea de catre agentul specializat al pretului aplicabil biletului de avion respectiv. Acelasi zbor, cu aceeasi companie, in aceleasi conditii de calatorie, poate genera preturi diferite.Data fiind multitudinea de preturi aplicabile biletelor de avion, acestea, ca si regulile aplicabile lor, nu pot fi afisate sau publicate. De asemenea, informatiile referitoare la reguli, care provin din comunicarile scrise sau transmise computerizat de catre companie, prin sistemele de rezervare centralizate sau direct la agentie, au un caracter continuu, modificarile pot fi permanente, drept pentru care ele nu pot fi traduse si publicate in vreun inscris.

Preturile de vanzare nu sunt neaparat inscrise pe biletele de avion. Preturile de vanzare decurg din regulile de emitere a biletelor de avion stabilite de companie, singura in masura sa conteste modul de inscriere al unui pret pe un anumit bilet de avion.

Pretul unui bilet de avion devine ferm, impreuna cu toate conditiile aplicabile lui, numai in momentul in care este inscris pe documentul de incasare intocmit de agentie (factura fiscala).

Biletele de avion emise de agentie sunt proprietatea I.A.T.A. – BSP Romania – in calitate de reprezentant al companiilor aeriene membre, incasarile aferente biletelor vandute se deconteaza catre I.A.T.A. BSP – Romania, drept pentru care agentia nu poate fi facuta raspunzatoare despre modul in care a stabilit pretul unui bilet de avion decat de catre acest organism sau de catre compania pentru care a emis biletul.

Pretul oricarui bilet de avion presupune conditii, reguli si restrictii speciale aplicabile calatoriei la care se refera documentul respectiv in mod special. Pasagerul are obligatia sa se informeze despre aceste reguli inainte de a cumpara respectivul bilet. Dupa cumpararea biletului se considera ca pasagerul a luat la cunostinta despre toate aceste reguli, el nu mai poate pretinde ca nu a fost informat, o data ce a intrat in posesia biletului de avion.

Pretul biletului de avion include de regula taxele de aeroport. Exista insa situatii, independente de vointa agentiei, in care, pe parcursul calatoriei i se pot solicita pasagerului si alte taxe, care nu au fost percepute initial, situatie in care agentia nu poate fi facuta raspunzatoare.

Taxele de serviciu (comisioanele) aplicate de ultravoyage.ro sunt incluse in tarifele biletelor de avion si pot varia de la o oferta la alta. Ultravoyage.ro isi rezerva dreptul de a decide ce taxe de serviciu aplica. Pentru serviciile suplimentare (incluzand, dar fara a se limita la: bagaje, locuri preferentiale, echipamente sportive, animale de companie etc. - atunci cand acestea sunt permise de compania aeriana), achizitionate ulterior emiterii biletelor de avion, ultravoyage.ro isi rezerva dreptul de a aplica o taxa de serviciu in cuantum de 5 euro/pasager/segment de zbor.

CONDITII DE ANULARE SI MODIFICARE

In eventualitatea modificarii unei rezervari (incluzand, dar fara a se limita, anulari, restituiri de sume, schimbari de nume), ultravoyage.ro isi rezerva dreptul de a aplica anumite taxe pentru a acoperi costurile administrative care pot rezulta din aceasta actiune. Aceste taxe difera fata de taxele impuse direct de catre Furnizorul de Servicii Turistice.

In cazul anularii biletelor de avion/a serviciilor turistice din motive voluntare, taxa de serviciu perceputa de ultravoyage.ro in momentul emiterii biletului/serviciilor turistice, nu se ramburseaza.

BILETUL DE AVION

Biletul de avion este documentul, inscrisul sau conventia electronica in baza careia se efectueaza zborul. Biletul de avion este emis de agentie dar este proprietatea companiei aeriene pentru care a fost emis.

Pasagerul posesor al biletului de avion cumparat are obligatia de a-l pastra in stare buna si de a-l prezenta la imbarcare in vederea admiterii sale la zbor. Pierderea sau deteriorarea biletului de avion de catre pasager nu il indreptateste pe acesta la primirea unui nou bilet, neefectuarea zborului din acest motiv cade in sarcina exclusiva a pasagerului, fara ca acesta sa poata pretinde agentiei sau companiei nici un fel de despagubiri.

Conditiile contractului si informatiile inscrise pe biletul de avion completeaza prezentele conditii generale. Se considera ca pasagerul care a intrat in posesia biletului de avion a luat la cunostinta de toate aceste informatii.

DREPTURILE SI OBLIGATIILE PARTILOR

Agentia este raspunzatoare de emiterea corecta a biletelor de avion si de informarea cu buna credinta a pasagerului asupra conditiilor aplicabile biletului de avion vandut.

Informarea pasagerilor se va realiza prin afisarea la loc vizibil in agentie a prezentelor conditii generale de vanzare a biletelor de avion precum si prin prezentarea, la cererea expresa a pasagerului, a conditiilor speciale de transport ale companiei, aplicabile zborului in cauza, fara a fi nevoie de o semnatura a pasagerului care sa certifice ca a fost informat.

Pasagerul este obligat sa citeasca prezentele conditii generale afisate in agentie inainte de a cumpara biletul de avion. Biletul de avion, o data cumparat, se presupune ca pasagerul a luat la cunostinta despre toate informatiile legate de biletul respectiv, el nemaiputind sa invoce ulterior necunoasterea acestora si sa pretinda eventuale despagubiri agentiei.

Pasagerul este obligat sa se prezinte la imbarcarea pentru zbor cu cel putin 1 ora si 30 min inainte de ora plecarii, pentru a i se putea intocmi formalitatile necesare iar in cazuri speciale, conform informatiilor oferite de agentie.

Agentia nu este raspunzatoare si nu i se pot pretinde despagubiri pentru ca pasagerul nu a zburat, in urmatoarele conditii:

pasagerul nu s-a prezentat la timp la imbarcare (1 ora si 30 min inainte de ora plecarii inscrisa pe bilet)

pasagerul este refuzat la imbarcare datorita unor probleme legate de documentele sale personale (inclusiv lipsa viza de intrare pentru tara de destinatie, viza falsa, pasaport cu interdictie, etc) sau in situatia unui refuz nejustificat al autoritatilor de a permite calatoria.

alte imprejurari sau cazuri de forta majora, pe care agentia nu le putea prevedea sau evita.

Agentia nu este raspunzatoare pentru intarzieri sau modificari de orar ale companiei aeriene pentru care s-a emis biletul, pentru calitatea zborului sau pentru servicii aferente zborului (ex – pierderi de bagaje), obligatii care cad direct in sarcina companiei. In astfel de situatii, pasagerul se va adresa direct

companiei transportatoare, care va despagubi pasagerul in conformitate cu reglementarile internationale.

Pasagerul poate renunta la biletul de avion cumparat in orice moment, inainte de data plecarii. Indiferent de motivul renuntarii, regula presupune ca pasagerului i se va aplica o penalizare de 100% din valoarea biletului si a taxelor de aeroport aferente.Daca regulile companiei permit conditii de returnare mai avantajoase, agentia va aplica aceste reguli, in favoarea pasagerului.

Pasagerul poate modifica biletul initial cumparat in conditiile stabilite de compania pentru care a fost emis biletul, pentru fiecare caz in parte. De regula, se va aplica o penalizare de 100% din valoarea biletului initial iar daca compania permite conditii mai avantajoase, agentia va aplica aceste conditii in favoarea pasagerului.

Pasagerul nu poate utiliza numai parti componente ale zborului aferent biletului cumparat. Neprezentarea pasagerului la primul zbor se considera renuntare la bilet si i se aplica prevederile din prezentele conditii generale.

Pasagerul nu poate transmite biletul de avion unei terte persoane.

Neprezentarea la zbor presupune pierderea biletului de avion, cu o penalizare de 100% din valoarea biletului.

In situatia in care pasagerul, din vina sa, utilizeaza doar partial zborurile inscrise in biletul de avion cumparat, el nu va putea pretinde despagubiri de nici un fel agentiei sau companiei pentru care s-a emis biletul.

Pasagerul are obligatia sa se asigure ca detine toate actele legale necesare pentru a efectua calatoria (printre care dar nu numai: pasaport, viza, imputernicire, adeverinta de sanatate, procura notariala), agentia neavand nici o raspundere in fata pasagerului daca i se refuza imbarcarea sau intrarea in tara de destinatie din acest motiv. Refuzul la imbarcare dintr-unul din aceste motive cade in sarcina exclusiva a pasagerului, fara ca acesta sa poata pretinde despagubiri agentiei.

Agentia va informa de buna credinta pasagerul asupra formalitatilor necesare calatoriei solicitate, conform informatiilor furnizate de sistemul computerizat de rezervare, dar nu poate fi facuta responsabila asupra veridicitatii acestor informatii si nici trasa la raspundere pentru a le fi oferit sau nu, deoarece serviciul de informare este unul oferit suplimentar si nu are legatura cu serviciul de emitere a biletului de avion.

Agentia nu este raspunzatoare pentru pagube sau inconveniente produse pasagerului in timpul zborului sau datorita unor modificari de orar, intirzieri ale zborurilor etc, imprejurari care se afla dincolo de controlul si vointa agentiei.

Datorita situatiei create prin cererile masive de azil politic sau ramanerile ilegale in tarile din Vest, autoritatile tuturor statelor, chiar in prezenta vizei de intrare eliberata de ambasadele tarilor respective in Romania, pot refuza fara explicatii sa permita trecerea frontierei, respectiv imbarcarea in avion a pasagerului. In astfel de situatii, agentiei nu i se pot solicita despagubiri, deoarece imposibilitatea efectuarii transportului se datoreaza faptei unui tert.

In cazul in care pasagerului i se fura biletul de avion cumparat, pe baza de declaratie pe proprie raspundere si acte doveditoare de la Politie, el poate solicita agentiei emiterea unui duplicat dupa biletul respectiv, fara a plati costuri suplimentare, cu acordul companiei aeriene pentru care s-a emis biletul.

RECLAMATII

Orice reclamatie cu privire la biletul de avion cumparat se va face in scris, in termen de maximum 7 zile de la data producerii evenimentului reclamat.

Reclamatiile care nu sunt facute in scris nu vor fi luate in considerare.

Agentia va transmite reclamatia respectiva companiei aeriene pentru care a fost emis biletul iar solutia data va fi aceea data de compania aeriana, in calitate de proprietara a biletului. Agentia va informa pasagerul despre solutia data de companie reclamatiei, in scris, in termen de 3 zile de la primirea raspunsului de la companie. In situatia in care pasagerul nu este multumit cu raspunsul primit el se va adresa direct companiei aeriene care a efectuat zborul.

Pasagerul va fi despagubit direct de catre compania aeriana in toate cazurile in care aceasta decide acest lucru, agentia nefiind obligata sa intermedieze astfel de despagubiri.

Orice reclamatie se va face de catre pasager in conformitate cu prezentele conditii generale de vanzare a biletelor de avion.

DISPOZITII FINALE

Prezentele conditii generale sunt realizate in conformitate si se completeaza cu prevederile CONVENTIEI DE LA VARSOVIA, in care Romania este parte semnatara, in conformitate cu prevederile art. 11, aliniatul 2 din CONSTITUTIA ROMANIEI.

Afisarea in agentie a prezentelor conditii generale presupune obligativitatea pasagerului de a le citi. Se considera ca pasagerul care a cumparat biletul de avion a luat la cunostinta despre continutul acestor conditii si el nu va mai putea invoca ulterior necunoasterea lor sau lipsa de informare.

Prezentele conditii generale vor fi aplicabile si opozabile tertilor in toate situatiile stipulate in cuprinsul lor.

Conditii pachete turistice si oferte de tip city break si tour operator

Oferte turistice de tip city-break

Fiind vorba despre o vacanta de weekend sau pentru un weekend prelungit, ultravoyage.ro pune la dispozitia clientilor sai o modalitate foarte comoda de a-si personaliza vacanta. De regula, o oferta de tip city break oferita de ultravoyage.ro este formata din urmatoarele servicii turistice: transport (se prefera avionul), cazare si optional masa, in functie de hotelul ales. Oferta este variata, pentru orice destinatie solicitata de client.

In scop de marketing si pentru a reduce din timpul de cautare separat al serviciilor turistice incluse intr-un city break, ultravoyage.ro ofera clientilor sai posibilitatea de a vizualiza aceste servicii prezentate intr-un singur pachet oferta. Serviciile incluse intr-un city break pot fi achizitionate separat, fiind vorba de

aceleasi servicii prezentate in oferta de pe site sau clientii pot solicita o oferta personalizata si in acest caz, serviciile turistice pot fi diferite de cele promovate pe site.

Oferte turistice de tip tour operator

Ultravoyage.ro ofera clientilor sai spre revanzare servicii turistice de tip tour operator (chartere, circuite, croaziere sau orice alt serviciu promovat de agentiile de turism tour operatoare partenere).

Termenii si conditiile generale ale ofertelor de tip city break si tour operator

Termenii si conditiile rezervarii difera in functie de fiecare produs turistic inclus in oferta de tip city break si acestea depind de regulile impuse de partenerii furnizori de servicii turistice cu care colaboreaza ultravoyage.ro. Mentionam ca rezervarile se vor face in functie de disponibilitatea acestora la partenerii ultravoyage.ro si in functie de termenii si conditiile companiei, mentionate pe site-ul ultravoyage.ro sau de catre operatorii ultravoyage.ro pentru fiecare serviciu ales in parte.

Ultravoyage.ro nu-si asuma nici o responsabilitate pentru produsele si serviciile turistice oferite de Furnizorii de Servicii Turistice (cum sunt: liniile aeriene, hoteluri, companii de inchiriat masini, altii ) si nu garanteaza in nici un fel (fie explicit sau implicit) acuratetea sau calitatea produselor si a serviciilor reflectate pe acest Site.

Orice rezervare efectuata online sau offline (telefonic, email sau direct in agentia ultravoyage.ro) presupune acceptarea termenilor si conditiilor ultravoyage.ro si a regulilor prevazute in contractul cu turistul (pentru ofertele de tip tour-operator).

Conditii rezervari hoteluri

In cazul majoritatii hotelurilor, ora normala de check-in este 14:00, iar check-out-ul se face pana la ora 11:00. Atentie! Aceste ore pot diferi de la un hotel la altul. Va rugam sa verificati aceste informatii pe site-ul ultravoyage.ro sau sa consultati agentii ultravoyage.ro.

In cazul in care sositi la hotel dupa ora de check-in indicata mai sus, camerele Dvs sunt retinute pana la ora 18:00 (ora locala) din data sosirii. Daca sositi la hotel dupa aceasta ora, va rugam sa specificati in rezervare (daca exista camp de observatii) sau sa ne aduceti la cunostinta de aceasta posibilitate, precizand si ora de sosire estimata. In cazul in care hotelul nu este instiintat de acest lucru, are dreptul de a revinde camerele.

Legenda camera:

Camera single – contine un singur pat pentru o persoana;

Camera dubla – contine un pat dublu pentru 2 persoane;

Camera twin – contine 2 paturi de o persoana;

Camera dubla/twin in regim de single – contine un pat dublu pentru o persoana;

Camera tripla – contine 3 paturi de cate o persoana sau un pat dublu pentru 2 persoane si un pat suplimentar pentru 1 persoana;

Camera quadrupla – contine fie 2 paturi duble, fiecare pentru 2 persoane, fie 4 paturi separate de 1 persoana, fie 1 pat dublu pentru 2 persoane si 2 paturi suplimentare de 1 persoana;

Camera twin/dubla plus copil – contine fie 2 paturi separate sau un pat dublu plus 1 pat suplimentar pentru copil, in functie de varsta indicate in rezervare. In unele cazuri, in functie de varsta, copilul imparte acelasi pat cu parintii. In cazul in care doriti pat explicit pentru copil, va sugeram sa efectuati cautarea doar pentru adulti, considerand copilul adult.

Copiii pana in 2 ani sunt considerati infanti si pentru a obtine un baby-cot pentru acestia, este necesara o confirmare din partea hotelului. Va rugam sa specificati daca doriti baby-cot in campul de observatii din rezervare (in cazul in care acesta exista) sau sa ne comunicati pe email, imediat dupa finalizarea rezervarii.

Alocarea camerelor catre turisti este facuta de catre unitatea de cazare (cu exceptia cazurilor in care este rezervata si achitata dinainte o anumita camera).

In cazul in care onorarea rezervarii nu este posibila (din motive bine intemeiate), unitatea de cazare (pentru rezervarile efectuate prin Furnizorii de Cazari sau ultravoyage.ro - pentru alte rezervari) este obligata sa va ofere cazare intr-o alta unitate hoteliera, de aceeasi categorie sau superioara. In acest caz, turistul este obligat sa accepte una dintre alternative. In cazul evenimentelor speciale (targuri, expozitii, congrese, evenimente sportive, religioase sau politice, Sarbatori legale etc) rezervarile pot avea termeni si conditii speciale (numar minim de nopti, tarife mai mari, politica de anulare sau modificare a rezervarii speciala, termeni de plata etc).

Plata rezervarilor trebuie facuta in conformitate cu termenii si conditiile precizate in momentul efectuarii rezervarii. Nerespectarea acestora atrage dupa sine anularea rezervarii.

Campanii de discount hoteluri ultravoyage.ro

Ultravoyage.ro isi rezerva dreptul de a derula, in paralel, mai multe campanii de discounturi la ofertele de hotel, discounturile nefiind obligatoriu a fi aplicate la toate hotelurile. Discounturile sunt stabilite in functie de furnizorul de hoteluri si de politica de reduceri a ultravoyage.ro.

Modul de calcul al ofertelor este urmatorul: tariful primit de la provider (pretul taiat) poate fi discountat cu mai multe procente. Astfel, clientii care rezerva de la ultravoyage.ro doar cazarea pot beneficia de reduceri la o serie de hoteluri din baza noastra de date (procentul reducerii poate fi diferit pentru fiecare hotel in parte, in functie de locatie, categorie, provider etc).

Conditii de anulare si modificare a rezervarii:

In functie de politica de anulare a rezervarii, anularea poate fi facuta in scris, catre ultravoyage.ro. Cererea scrisa trebuie facuta de catre titularul rezervarii, de Luni pana Vineri intre orele 9-18, prin email, fax sau posta.

Politica de anulare aplicata fiecarei rezervari depinde de tipul de serviciu, de furnizorul de servicii turistice, de data de calatorie sau de alti factori indicati de Furnizorul de Servicii

Turistice. Politica de anulare va fi precizata in momentul efectuarii rezervarii, pe pagina cu detaliile rezervarii, in pagina de confirmare si in email-ul de confirmare a rezervarii. Atentie: va rugam sa cititi cu atentie termenii si conditiile anularii inainte de confirmarea rezervarii. Daca nu sunteti de acord cu politica de anulare impusa, rezervarea nu poate fi confirmata.

Colectarea de review-uri

Ultravoyage.ro poate colecta review-uri (pareri despre hoteluri, destinatii, serviciile oferite de ultravoyage.ro si partenerii sai) de la clientii sai, dupa ce acestia s-au intors din vacanta.

Clientii isi dau acordul asupra publicarii review-urilor pe site sau sa fie folosite offline de catre consultantii ultravoyage.ro in vederea recomandarii de hoteluri/destinatii, asupra publicarii numelor persoanelor care au oferit review-ul si a datii acestora.

Review-urile pot fi colectate online, in sistemul de colectari review-uri disponibil pe site-ul ultravoyage.ro sau offline (prin email sau telefon) de catre consultantii ultravoyage.ro.

Ultravoyage.ro isi rezerva dreptul de a refuza anumite review-uri, in special cele cu limbaj vulgar. Inainte de publicarea review-urilor pe site, ultravoyage.ro isi rezerva dreptul de a edita erorile gramaticale si de exprimare, fara a schimba sensul cuvintelor. Review-urile oferite de clienti devin proprietatea ultravoyage.ro si nu pot fi publicate pe alte site-uri.

Alti termeni si conditii generale aplicate serviciilor ultravoyage.ro

Politica de returnare a produselor

Conform OG 34/2014 , ultravoyage.ro nu are o politica de returnare a produselor.

Conditii de garantie/service

Inainte de a lansa comanda, clientul trebuie sa fie de acord cu "Termenii si conditiile" ultravoyage.ro. Existand diferente intre tipurile de servicii oferite, anume bilete de avion, hoteluri, city-break-uri, asigurari medicale de calatorie, rezervarea nu se poate efectua pana la capat daca clientul nu bifeaza casuta aferenta acceptarii "Termenilor si conditiilor". Conform OG 34/2014, conditiile de garantie/service nu se aplica serviciilor rezervate pe site-ul www.ultravoyage.ro.

Reclamatii

Problema survenita in timpul sederii turistului, trebuie comunicata de urgenta catre ultravoyage.ro pentru a o putea rezolva in timp util. De asemenea, orice reclamatie trebuie facuta in scris catre unitatea de cazare, iar o copie trebuie sa ajunga la ultravoyage.ro in maxim 2 zile de la incheierea sejurului. Toate plangerile/reclamatiile vor fi cercetate si se va oferi un raspuns imediat dupa analizarea completa a situatiei prezentate.

Pentru rezolvarea cat mai rapida, eficienta si pe cale amiabila a eventualelor probleme aparute, va rugam sa trimiteti mesajele dumneavoastra la adresa [adresa@e-mail.ro]

Vize si vaccinuri

Vizele nu sunt incluse in tarifele afisate. Turistii sunt responsabili de obtinerea acestora in timp util. De asemenea, turistii trebuie sa se asigure ca documentele de calatorie (pasaport sau carte de identitate) sunt valabile minim 6 luni de la data parasirii Romaniei.

Vaccinurile obligatorii pentru anumite destinatii intra, de asemenea, in responsabilitatea turistului.

Plata

Nu se accepta alte modalitati de plata in afara celor prezentate pe Site si nu ne asumam nici o responsabilitate pentru sumele de bani trimise prin curierat.

In functie de termenii si conditiile impuse de hoteluri, la momentul rezervarii vi se poate cere plata integrala sau partiala a serviciului rezervat, iar plata va fi efectuata in contul ultravoyage.ro, hotelului sau a reprezentantului acestuia.

In anumite cazuri, detaliile cartii dvs. de credit pot fi transferate catre Furnizorul de Servicii Turistice. Furnizorul, in cauza, va prelua platile pentru rezervarile dvs.

Platile pentru hoteluri sunt efectuate in concordanta cu paragraful de mai sus.

Ultravoyage.ro sau Furnizorul de Servicii Turistice nu-si asuma nicio obligatie de a emite biletele, voucher-ul sau alte documente de calatorie in cazul neplatii integrale a serviciilor comandate. In orice situatie, sunteti responsabil pentru plata sumelor aferente serviciilor turistice comandate.

Plata se poate efectua cu principalele carti de credit recunoscute si prezentate detaliat pe Site (in subsolul acestuia).

Ultravoyage.ro sau Furnizorul de Servicii Turistice isi rezerva dreptul de a incasa suplimentar orice taxe (sau comisioane) care pot sa apara la momentul rezervarilor prin cartile de credit. In acest caz veti fi informat despre comisioanele aplicabile. Ultravoyage.ro isi rezerva dreptul de a transfera costurile generate de penalizarile de charge back. Daca rezervarea dvs. este platita cu cartea de credit a unei alte persoane, ne rezervam dreptul de a cere o autorizatie scrisa din partea acelei persoane.

In cazul in care emitentul cartii dvs. de credit o cere, ultravoyage.ro sau Furnizorul de Servicii Turistice isi rezerva dreptul de a trimite biletele, voucher-ele sau alte documente de calatorie la adresa dvs. declarata la momentul emiterii cartii de credit. Informatia eronata despre aceasta adresa se poate reflecta in anularea rezervarii, intarzierea livrarii documenteleor de calatorie si poate determina cresterea tarifului confirmat. Va rugam sa va asigurati ca detaliile adresei dvs. de facturare se potrivesc cu cele de pe extrasul dvs. de cont.

In plus, pentru a minimiza efectele incercarii de fraudare a cartii dvs. de credit, inainte de a emite documentele de calatorie, ne rezervam dreptul de a efectua verificari aleatorii, de a cere dovada adresei dvs. si o copie a cartii de credit, precum si un extras de cont recent.

Toate tarifele si taxele pot fluctua datorita modificarii cursului de schimb.

Pentru mai multe detalii legate de plati va rugam sa accesati zona de Intrebari frecvente.

Modalitati de plata

Documentele de calatorie aferente rezervarii (bilet de avion, voucher de calatorie sau factura) pot fi trimise prin posta electronica, la adresa introdusa in momentul initierii rezervarii, prin posta (la adresa specificata in momentul efectuarii rezervarii) sau pot fi ridicate direct de la sediul nostru. Consultantii nostri va pot da oricand informatii detaliate, daca este necesar.

Utilizarea Site-ului

SC ultravoyage.ro SRL nu este responsabila pentru aptitudinile Utilizatorului de a accesa ori utiliza Site-ul si nici pentru esecurile generate de carenta acestor aptitudini. Ultravoyage.ro nu garanteaza ca Site-ul nu poate fi afectat de virusi sau alte actiuni care pot genera defectiuni sau alte pierderi.

Obligatiile utilizatorului

Sunteti de acord sa respectati urmatoarele obligatii incluzand (fara a se limita):

responsabilitatea financiara pentru toate tranzactiile efectuate in contul sau numele dvs.

aveti varsta peste 18 ani si capacitatea legala de initia actiuni juridice

garantarea veridicitatii datelor furnizate despre dvs. sau membrii familiei dvs.

neutilizarea Site-ului in scopuri speculative, a generarii de rezervari false sau frauduloase

Interzicerea transmiterii materialelor politice, pornografice, rasiste sau a altor materiale care contravin legii

Obligativitatea de a nu altera, copia, transmite, distribui, vinde, afisa, licentia sau reproduce continutul Site-ului cu exceptia utilizarii in scop personal si necomercial a unei singure copii a informatiei continuta in Site

Ultravoyage.ro nu asigura nici o garantie cu privire la aranjamentele documentelor de calatorie (pasapoarte, vize, vaccinuri necesare etc.), si nici faptul ca informatia de pe Site este actualizata. Drept

urmare, este responsabilitatea Utilizatorului de a se asigura ca va calatori in conformitate cu masurile aplicabile acestor documente de calatorie.

Newsletter

Puteti subscrie la newsletter-ul ultravoyage.ro, care va va fi trimis catre adresa dvs. de e-mail si va include noutati si oferte speciale precum si alte informatii.

Interzicerea accesului pe Site

Ultravoyage.ro isi rezerva dreptul de a va interzice oricand accesul pe Site fara o notificare prealabila.

Responsabilitatea SC ultravoyage.ro SRL

Ultravoyage.ro nu este responsabila pentru pierderile indirecte rezultate din prevederile acestui contract, din utilizarea defectuoasa a Site-ului sau a serviciilor turistice rezervate si achizitionate de pe Site.

Ultravoyage.ro nu este responsabila pentru pierderile directe si/sau indirecte suferite de utilizator cauzate de, dar fara a se limita la: posibile diferente de tarif, lipsa de disponibilitate, precum si orice alte informatii incorecte comunicate si/sau preluate de la companiile aeriene si/sau hoteliere sau de catre toti si/sau oricare dintre societatile partenere care furnizeaza servicii turistice prin intermediul ultravoyage.ro).

Ultravoyage.ro isi rezerva dreptul sa nu furnizeze serviciile turistice a caror tarife au fost afisate in mod eronat. In cazul aparitiei, respectiv afisarii unor posibile erori de tarifare, utilizatorul este de acord sa renunte la toate si orice pretentii impotriva ultravoyage.ro, urmand ca in cel mai scurt timp posibil ultravoyage.ro sa returneze sumele achitate de utilizator.

Ultravoyage.ro este responsabila doar pentru pierderile directe a caror valoare nu va depasi tariful total al serviciilor turistice achizitionate (exceptand cazurile de deces sau accidentele personale a caror valoare nu are limita).

Ultravoyage.ro nu poate garanta furnizarea neintrerupta a Site-ului si nu poate fi facuta raspunzatoare de pierderile de orice natura suferite ca urmare a acestui fapt, inclusiv a unor profituri nerealizate.

Legaturi catre alte Site-uri

Acest Site poate contine legaturi catre alte pagini web externe si operate de alte parti implicate. Ultravoyage.ro nu are nici un control sau asociere cu aceste pagini web si nu isi asuma nicio responsabilitate in legatura ca acuratetea, integritatea sau calitatea acestor pagini web ale partilor implicate.

Continutul acestor pagini web externe nu reflecta produsele, serviciile sau informatiile furnizate de ultravoyage.ro. Orice opinii referitoare la continutul acestor pagini web externe vor trebui redirectionate catre administratoriil paginilor in cauza.

Forta Majora sau Insolventa Furnizorului de Servicii Turistice

Ultravoyage.ro nu este responsabila in cazul petrecerii unor evenimente cauzate de forta majora sau in cazul in care furnizorul de servicii turistice intra in insolventa. Evenimentele majore includ, dar fara a se limita, interventii guvernamentale, razboaie, rapiri, incendii, inundatii, accidente, furtuni, greve, atacuri teroriste etc. care pot afecta ultravoyage.ro sau furnizorii sai.

Rata de schimb

Ratele de schimb cotate pe Site sunt provenite din mai multe surse si pot sa nu fie intotdeauna actualizate zilnic. Este obligatoriu sa verificati ratele de schimb din ziua in care efectuati rezervarea.

Modificari asupra Site-ului

Ultravoyage.ro poate modifica design-ul sau continutul Site-ului, inclusiv disponibilitatea furnizorilor serviciilor turistice, baza de date, precum si alte caracteristici ale Site-ului.

Copyright si Marca Inregistrata

Copyright-ul, drepturile de proprietate si continutul Site-ului sunt rezervate de catre SC ultravoyage.ro SRL. Materialul continut pe Site este proprietatea SC ultravoyage.ro SRL sau a afiliatilor sai, exceptand cazul in care sunt recunoscute ca apartinand altor parti implicate.

Numele ultravoyage.ro, precum si celelalte marci, logo-uri sau elemente grafice continute in Site sunt marci inregistrate ale ultravoyage.ro sau ale afiliatilor sai. Alte nume de companii, produse sau servicii care apar pe Site pot fi marci inregistrate ale respectivilor proprietari.

Confidentialitate

Termenii politicii de confidentialitate a ultravoyage.ro sunt prevazuti in acesti Termeni si Conditii. Sunteti de acord cu utilizarea informatiilor dvs. personale de catre ultravoyage.ro sau a afiliatilor si a altor parti implicate, in concordanta cu termenii si in scopul declarat stipulat in Politica de confidentialitate a ultravoyage.ro.

Politica de Securitate

Ultravoyage.ro utilizeaza tehnologie securizata pentru a proteja informatiile dvs. personale si tranzactiile financiare. Ultravoyage.ro se conformeaza procedurilor si standardelor de securitate stipulate in Politica de Securitate a ultravoyage.ro. Achizitiile online nu mai sunt de mult o noutate. Daca veti alege sa platiti cu cartea de credit, detaliile cartii dvs. de credit sunt criptate in timpul tranzactiei, determinand o securitate marita. Ultravoyage.ro utilizeaza tehnologia Secure Socket Layer (SSL) care asigura proceselor de achizitionare online prin intermediul cartii de credit, o securitate marita.

Modificari ale Termenilor si Conditiilor

Ultravoyage.ro isi rezerva dreptul de a modifica sau actualiza oricand Termenii si Conditiile referitoare la utilizarea acestui Site, fara notificare prealabila catre Utilizatori. Versiunea actuala a Termenilor si Conditiilor va fi afisata pe Site din data in care modificarile intra in vigoare. Continuarea utilizarii acestui Site dupa publicarea acestor modificari va constitui acceptul dvs. cu privire la aceste modificari.

Legea guvernanta Acesti Termeni si Conditii reprezinta contractul intre Utilizator si ultravoyage.ro si este guvernat de legile din Romania. In cazul existentei unor litigii, instanta judecatoreasca competenta este considerata instanta municipiului Bucuresti. In cazul existentei unor litigii, va fi luata in considerare varianta in limba romana a termenilor si conditiilor.

Contract for marketing the packages of tourist services
No. ........ from Date ........
The Contracting Parties
ULTRAVOYAGE SRL company, based in Timișoara, Lugojului str., No. 16, ap. 20, registration number
at the Trade Register RO31588254, fiscal registration code J 35/1152/2013, bank account RO41 BACX
0000000 891930002, opened at UNICREDIT BANK, holder of the Tourism License 1285/2019, for
ULTRAVOYAGE agency, represented by Petcana Gabriela Antonela, as administrator,
hereinafter referred to as the Agency;
And the tourist / tourist representative,
..............., have agreed to conclude this contract.
 I. The object of the contract 
1.1. The object of the contract is the sale by the Agency of the package of registered tourist services
in the voucher, resting ticket, treatment, excursion ticket, other document attached to this contract and
issuing payment and travel documents.
II. Conclusion of the contract 2.1. The contract is concluded, as the case may be, in any of the following situations:
a) when it is signed by the tourist or by accepting the contractual conditions of services
tourist, including those purchased remotely by electronic means;
b) when the tourist receives the written confirmation of the booking from the Agency, in the maximum 60
calendar days from the date of the purchase order. It is the responsibility of the Travel Agency
inform the tourist by any means agreed in writing with him (e-mail, fax, etc.) if booking on
who requested it was confirmed. For the processing of a service reservation, the Agency may request a
advance of up to 30% of the price of the package or the full payment of the value of the package, depending on
the date the tourist requests the services.
1. If the content of the purchase order does not differ from the content of the confirmation of the tour
and the confirmation was made within 60 calendar days from the date of signing the receipt
order, the tourist who decides to give up the tourist trip owes the Agency penalties according to cap.
VI.
________________________________________
2. If the content of the purchase order differs from the content of the confirmation of the tour
received in writing from the Agency or if this confirmation has not been made within 60 days
calendar from the date of signing the purchase order, the tourist may consider that the trip was not
reserved and entitled to immediate reimbursement of all sums already paid;
c) when issuing travel documents (voucher, rest and / or treatment ticket,
excursion, etc.), including in electronic format, if the packages of tourist services are part of
the standard offer of the travel agency or there is already a reservation confirmation from other providers.
2.2. If this contract is fully available to the tourist in the form of a catalog,
leaflet, other documents, the Agency's website or other electronic means of communication (e-mail, fax, etc.),
the tourist information obligation is considered fulfilled by entering this information in
any of the travel documents or tax documents provided by the Agency, not being required
conclusion in written form of the contract for marketing the packages of tourist services, respectively
if the present contract presented to the tourist in the modalities provided above contains the clauses provided
in art. 12 paragraph (2) of the Government Ordinance no. 107/1999 regarding the marketing activity of
packages of tourist services, republished.
2.3. The contract terminates as soon as the effective provision of the package of tourist services is completed
entered in the travel documents.
 III. Contract price and payment methods 
3.1. The price of the contract is ........ and is made up of the cost of the actual tourist services, the commission
Agency and VAT
 3.2. Methods of payment: 
3.2.1. At the conclusion of the contract, an advance of 30% of the established price or, as the case may be, the payment will be charged
integral of the value of the package of tourist services.
3.2.2. If an advance was received at the conclusion of the contract, the final payment will be made as follows:
a) for the tourist services that require confirmation from the providers, according to the terms of
payment communicated by the Agency in writing through the purchase order or other means of communication.
b) for the tourist services that do not require confirmation from the providers, the payment will be made after
as follows:
b) 1. in the case of external tourist services (with the place of deployment outside Romania) - according to the terms
of payment communicated by the Agency in writing, by means of the purchase order or other means of communication
b) 2. in the case of domestic tourist services (with place in Romania), as follows:
b) 2.1. standard offers - the final payment difference is paid up to the latest 15 calendar days in advance
the date of the first day of stay
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b) 2.2. special offers type Early Registration, Early booking, others - the difference of the final payment is paid until
at the latest on the date mentioned in the payment term of the offer
b) 2.3. special offers type New Year package, Christmas package, Easter package - the final payment difference is
pay until no later than 30 calendar days before the first day of stay. In the case of services
tourist with the place of development in Romania, the difference of the final payment can be divided in maximum 9
installments, respecting the final payment term.
3.3.The payment of the external tourist services related to the contract can be made in a single currency, in
the currency specified in the contract or in Lei at the reference rate of the NBR + 2% from the day the invoice was issued.
3.4. In case the payment of the services is made by transfer or deposit, in the bank accounts of
To the agency, the client can opt for one of the following payment methods:
a) Payment in the accounts of the Agency opened at the bank Unicredit Bank SA, by transfer or by deposit
directly in the agency's accounts:
- for payments in LEI: RO68BACX0000000891930001;
- for payments in EUR RO41BACX0000000891930002.
IV. The rights and obligations of the Agency
4.1. The agency is obliged to provide the tourist with an order form, only in case of requesting some
packages of tourist services that are not part of the own / standard offer of the travel agency and which
requires confirmation from other providers. in case of requesting some packages of services
touristic that can be found in the own offer of the tourism agency or if there is already confirmation
upon booking by other providers, the Agency may provide the tourist with an order form, if
deems necessary.
4.2. In case of modification of one of the essential provisions of the contract, such as: the services included
in the package, the travel data, the modification of the category of the accommodation unit, the Agency is obliged to
inform the tourist at least 15 days before the start of the trip.
In the cases provided for in point 4.7 lit. b) and c), the information will be made in time to allow
the tourist to decide to start the trip.
4.3. In the case of purchasing a package of tourist services having in component and insurance
air transport, the air carrier, without the approval of the travel agency which
runs the tourist program, has the right to change the flight hours. Therefore, the Agency is not
responsible for taking off / landing of airplanes at a time other than that registered in the program
tourism. For these delays, the airline is obliged to assist tourists accordingly
Regulation (EC) no. 261/2004 of the European Parliament and of the Council of 11 February 2004 by
establishing common rules regarding compensation and assistance of passengers in the event
the refusal to board and the cancellation or long delay of the flights and repealing the Regulation
(EEC) no. 295/91, implemented by Government Decision no. 1912/2006. Any problem regarding
the operation of the flight and the actions adjacent to it are within the competence and responsibility
to the carrier, the plane ticket representing the contract between the passenger and the carrier. if
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these packages of tourist services, the day of departure and the day of arrival are not considered tourist days,
these are intended for transport.
4.4. In the case of purchasing a cruise product, the cruise line may change from
reasons related to the safety of navigation, cabin number and its location on the decks (one lower deck, one
superior, more towards the stern or the bow, etc.), only with a cabin of the same category as the reserved one
initially, the case in which the tourist will not be compensated in any way considering that it is the same type
of the cabin as the reserved one.
4.5. The agency may change the contract price in the sense of increasing or decreasing, as the case may be, showing
at the same time, how to calculate the increases or decreases in the price of the contract and only if
the modification takes place as a result of the variations in transport costs, royalties and related taxes
landing services, landing / boarding in ports and airports, tourist fees or courses
exchange rate related to the package of tourist services contracted. The prices established in the contract no
they can be increased, in no case, during the 20 calendar days preceding the departure date.
4.6. In case, after the beginning of the tourist trip, an important part of the tourist services
provided in the contract is not realized or the Agency finds that it will not be able to fulfill them, that is
required:
a) to offer to the tourist suitable alternatives for the continuation of the tourist trip without
the increase of the price, respectively the tourist services offered to be of the same quality and quantity;
b) to refund to the tourist the amounts that represent the difference between the paid tourist services and those
effectively rendered during the tour;
c) in case the corresponding alternatives cannot be offered to the tourist or he does not accept them from
well-founded reasons to ensure the return transport of the tourist to the place of departure without additional costs
or in another place agreed by it and, as the case may be, compensation for unpaid services.
4.7. The agency is responsible for the good execution of the obligations assumed by the contract, with
except for the following cases:
a) when the non-fulfillment or the defective fulfillment of the obligations assumed by the contract is due
tourists;
b) when the breach of the obligations is due to force majeure causes or circumstances on
which neither the Agency nor the service providers could foresee or avoid, including, but not limited to
at: modification of the airline, schedule or itinerary, delays in the traffic of the means of transport,
failure of the means of transport, accident, blockages, works or repairs on public roads),
failure to meet the minimum group as a result of last-minute waivers or failure to obtain visas for
all participants. The agency is not responsible for the damages caused to the tourist as a result of
flight delays (including charter), baggage loss and other circumstances that are exclusively
the carrier's task under the specific normative acts;
c) when the breach of the obligations is due to a third party that is not related to the provision of services
provided in the contract, and the causes that have determined the non-fulfillment of the obligations have a character
unpredictable and inevitable.
________________________________________
4.8. The agency has the obligation to provide in writing to the tourist or through any means of communication
electronic agreements agreed in writing with the tourist (e-mail, fax, sms, etc.), with 7 days, but not less than 3 days,
before departure, the following information:
a) schedules, places of stairs and connections, as well as, where appropriate, the place to be occupied by
tourist in each of the means of transport included;
b) the name, headquarters / address, telephone and fax numbers, e-mail addresses of the representative
premises of the organizer and / or the retailer or, in their absence, an emergency call number to
allow the organizer and / or the retailer to be contacted;
c) for the trips of minors not accompanied by parents, information that will allow the parents to establish
a direct contact with the child or the person in charge of the child's place of accommodation;
d) the tourist obligations stipulated in sections 5.10, 5.11 and 5.13.
4.9. The agency party to the contract is obliged to promptly assist the tourist in difficulty,
in cases of force majeure or an event that neither the travel agency nor the supplier
or the service provider, with all the effort, could not foresee or avoid it.
V. Tourist rights and obligations
5.1. In case the tourist cannot participate in the tourist trip regardless of the reasons
they are the basis of the impossibility of participation, he may assign the contract to a third person who
fulfills all the conditions applicable to the package of tourist services contracted, with the obligation to announce
in writing The Agency at least 5 days before the departure date. in this case, between the tourist who cannot
participates in the contracted travel (the transferor), the third person (the assignee) and the travel agency
(ceded debtor) is going to conclude a cession contract regarding the package of tourist services
contracted and assigned. The responsibility for concluding the assignment contract is, as the case may be, either
to the transferor, or to the transferee, and never to the tourism agency (the ceded debtor). The tourist giving in
his package of services, as well as the assignee are jointly and severally liable for the payment of the travel price
and any additional costs incurred during this assignment.
5.2. In the case of rest and / or treatment stays with the place of development in Romania, the tourist has
the obligation to comply with the following program for the provision of services: accommodation is usually at 18.00
of the day of entry and ends, usually, at 10:00 am of the day of departure recorded on the documents of
travel (voucher, rest and / or treatment ticket, excursion ticket, etc.). Any costs
additional times generated by the non-release of the accommodation spaces until the latest at the times specified above fall
in the exclusive task of the tourist.
5.3. If the prices established in the contract are increased by more than 10%, for whatever reasons
on the increase, the tourist can unilaterally terminate / denounce the contract without any obligation to the Agency
having the right to immediate reimbursement by the Agency of the amounts paid, including the commission.
5.4. The tourist is obliged to communicate to the Agency within 5 calendar days from receipt
the notifications provided in chap. IV point 4.2 modification of the essential provisions of the contract or in time
________________________________________
useful before the start of the trip, and if the clauses provided in the chapter are applied. IV section 4.7 lit.
b) and c), its decision to opt for:
a) unilateral termination / termination of the contract without payment of penalties; or
b) acceptance of the new conditions of the contract.
5.5. In case the tourist decides to participate in the trip on which modifications were made in
conditions cap. IV point 4.2 is considered that all the modifications have been accepted and the tourist cannot request
subsequent damages due to such modifications.
5.6. In case the tourist unilaterally terminates / denounces the contract under section 5.4 or the Agency
cancel the travel before the departure date, the tourist has the right:
a) to accept at the same price another package of tourist services of equivalent or superior quality,
proposed by the Agency;
b) to accept a package of tourist services of lower quality proposed by the Agency, with the reimbursement
immediate price difference, in the sense of reimbursing the price difference between the two tour packages,
at the time of the conclusion of the new service contract;
c) to be reimbursed immediately all amounts paid under the contract.
5.7. In all the cases mentioned in point 5.6, the tourist has the right to request the Agency and a compensation,
the amount of which can be determined by mutual agreement of the parties or based on a decision of the court of
judgment, for failure to comply with the provisions of the initial contract, except in cases where:
a) the cancellation was made due to the non-fulfillment of the minimum number of persons mentioned in the contract, and
The agency informed the tourist in writing with at least 15 calendar days prior to the departure date;
b) the cancellation was due to a case of force majeure (unforeseeable circumstances, independent of the will
to those who invoke them and whose consequences could not be avoided in spite of any efforts made, in
this does not include overbooking, in which case the airline is responsible or
the accommodation unit) or to some of the causes provided for in chap. IV section 4.7 lit. b);
c) the cancellation was made by the tourist's fault.
5.8. The tourist has the right to terminate / withdraw unilaterally at any time, in whole or in part, the contract,
and in case the unilateral termination / denunciation is imputed to him, he is obliged to compensate
The agency for the damage created to it, according to the provisions chap. VI, except in cases of force
major defined according to the law. The compensation can be raised to the maximum of the price of the service package
contracted tourism.
5.9. In case the tourist chooses to move to another hotel than the one initially contracted and paid,
the financial responsibility for the waiver belongs to him. The agency will solve the tourist requirements within the limit
to the possibilities, the possible price differences to be borne by the tourist.
If the tourist asks for the change of the hotel, the structure of the rooms or any of them without any motivation
services, this is equivalent to unilateral termination / termination of the contract, with the application of penalties
provided in the chapter. VI at that time and the conclusion of a new contract.
________________________________________
5.10. The tourist is required to pay at the reception of the hotel unit the resort tax, the sanitation fee,
as well as other local taxes, without being able to claim compensation or return the amounts from the Agency.
5.11. The tourist is required to present at the reception of the hotel unit his identity papers, as well
the travel document issued by the Agency (voucher, rest and / or treatment ticket, etc.), in
view of providing tourist services. in case the tourist benefits from rest and tickets
treatment, is obliged to submit at the reception of the hotel unit a referral ticket from the doctor
family and proof of payment of social security contributions, up to date.
5.12. The tourist is aware that the services they purchase without being part of
the contract with the travel agency are under the strict responsibility of the local provider, are governed by
the legislation of the country of destination, and the travel agency has no responsibility for the services in
Cause.
5.13. If it is necessary for the traveler to carry out certain formalities
additional (for example, travel with minors, situation in which the name of the tourist is changed
as a result of her marriage / marriage, etc.), she has the obligation to fulfill all the legal requirements. For
For optimal information, the Agency also recommends consulting the website of the Border Police. In case of
the tourist does not respect his obligation to inform about the additional formalities required in
view of the travel that is not the responsibility of the Agency (for example, in the case of travel with minors,
power of attorney from the parent or legal representative who does not accompany him or any other documents
additional - the enumeration being exemplary), the Agency is exempted from any liability in the case
the impossibility of making the trip.
5.14. The travel agency recommends that tourists contact it 24 hours before departure
for reconfirmation of boarding details (flight schedule, place of boarding, etc.).
5.15. If only one person hires services for a larger number of tourists,
the contractual conditions automatically extend to the whole group for which they were paid
services.
5.16. The tourist is obliged to use the means of transport, the hotel room and the goods from
endowing it as a good owner and according to their destination. The agency is not guilty of
any damages or damages suffered by the tourist as a result of non-compliance with this paragraph.
5.17. The tourist has the obligation to respect the place, date and time of departure both at the shower and at the return, as well as
the places, dates and times established during the contracted tourist program. All expenses and damages
produced as a result of the non-compliance by the tourist of the provisions regarding the meeting places and schedules
will be borne by it.
5.18. In case the tourist who entered the territory of the state where the package is made
tourist services refuse to return to Romania and the authorities of the respective country make expenses
whatever the nature, the tourist has the obligation to bear all these expenses.
VI. Waivers, penalties, compensations
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6.1. In case the tourist gives up his fault to the package of tourist services that is the object
of this contract, he owes to the Penal Agency as follows:
6.1.1. In the case of external tourist services (with the place of deployment outside Romania) the penalties are
of:
A. Penalties for tourist accommodations in pensions or hotels, car rentals (rent-a-car):
a) .1. maximum 30% for cancellations up to 35 days before the first day of stay
a) .2. maximum 50% for cancellations between 34 days and 21 days before the date of the first day of stay
a) .3. 100% for cancellations less than 21 days before the first day of stay or for
not present in the program
B. Penalties for tourist accommodations in apartments or holiday homes; circuits with transport included;
tourist packages with transport included on line flights; packages that include entry tickets to
cultural, entertainment and sporting events:
b) 1. maximum 50% for cancellations up to 35 days before the start of the services
b) .2. maximum 80% for cancellations between 34 and 21 days before the start of the services
b) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
C. Penalties for cruises or tour packages that include sea and river cruises
c) .1. maximum 40% for cancellations up to 65 days before the start of the services
c) .2. maximum 75% for cancellations between 64 days and 21 days before the start of the services
c) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program.
D. Penalties for services or packages of tourist services with transport included, other than those from
points A, B, C above
d) .1. maximum 30% for cancellations up to 45 days before the start of the services
d) .2. maximum 50% for cancellations between 44 days and 31 days before the start of the services
d) .3. maximum 75% for cancellations between 30 days and 21 days before the start of the services
d) .4. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
E. 100% of the price of tourist services / package of tourist services if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (eg Early booking, special non-refundable offers), regardless of the date
the tourist asks to give up.
6.1.2. In the case of domestic tourist services (with place in Romania) the penalties are:
________________________________________
a) 25% of the price of the service package if the cancellation is made with more than 15 calendar days
before the start of the stay;
b) 100% of the price of the package of services, if the renunciation is made in less than 15 days
schedules before the date of the start of the stay or for not showing up to the program.
c) 100% of the price of the tourist services / the package of tourist services, if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (for example “Early Booking, Early Registration, special non-refundable offers
etc.), regardless of the date when the tourist asks to give up.
6.2. In case the tourist who contracted a package of tourist services with the Agency and paid one
advance is not presented within the term specified in the purchase order or in the term communicated in writing,
to pay the related rates or the rest of the payment, the contract is considered terminated by law, and the Agency
has the right to cancel the reservations made for the benefit of the tourist with the retention of the penalties provided for
section 6.1.
6.3. For rest and / or treatment tickets purchased through trade union organizations, the Agency will
makes refunds only on the basis of waiver requests countersigned and stamped by the representative
trade union organization.
6.4. In case an embassy refuses to grant the entry visa for carrying out the package
services, the tourist will be withheld all taxes due by the Agency to the direct providers, as well
its own operating expenses.
6.5. Penalties equivalent to those indicated in point 6.1.1 letter. c) or d), respectively 6.1.2 lit. b) or c) if
also applies if the tourist does not arrive on time at the airport or at the place of departure / destination, if not
can go on the trip because the personal documents needed for the trip do not
are in compliance with the legal norms or it is impossible to leave the territory of the country, for other reasons
I belong to his person.
6.6. The tourist must submit in writing the request to renounce the package of tourist services at
The agency to which the services paid. otherwise, the waiver request is not taken into account.
6.7. The agency will award compensation depending on the degree of non-compliance with the obligations in the contract.
6.8. The agency does not respond in situations of strike, political and war conflicts, disasters, danger
public, terrorist attack, international embargo, as well as when the airlines establish
limits of liability. All these situations that are not attributable to any party are considered as
force majeure and exempt from liability Agency.
6.9. All amounts mentioned in points 6.1, 6.2, 6.4 and 6.5 will be withheld by the Agency from its advance
the total price of the package of tourist services paid by the tourist, without the intervention of the courts
judgment.
ARE YOU COMING. Complaints
________________________________________
7.1. In case the tourist is dissatisfied with the tourist services received, he has the obligation to
make a written notification on the spot, clearly and explicitly, regarding the deficiencies found, related to
the realization of the package of tourist services contracted, which will be transmitted promptly to the representative
The agency, as well as the tourist service provider (management of the hotel, restaurant, representatives)
premises of the tour operator).
SC ULTRAVOYAGE SRL, Telephone: 0256499706, Fax: 0256274828, E-mail: office@ULTRAVOYAGE.ro
7.2. Both the Agency and the tourism service provider will act immediately for the solution
referral. In case the notification is not solved or is partially solved, the tourist will submit to
the headquarters of the Agency a written complaint, within a maximum of 5 calendar days from the conclusion
for the trip, the Agency will, within 30 calendar days, communicate it to the tourist
the compensation due to him, as the case may be.
VIII. insurance
8.1. The tourist is insured for the reimbursement of the repatriation expenses and / or the amounts paid by
in case of insolvency or bankruptcy of the Agency, at the Insurance Company OMNIASIG VIG SA
insurance in case of insolvency or bankruptcy Series I, Nr. 45476, issued by SC OMNIASIG VIENNA
INSURANCE GROUP SA, is displayed on the web page: www.ULTRAVOYAGE.ro
8.2. The conditions in which the tourist will be compensated by the insurance company are:
8.2.1. In case the Agency does not repatriate the tourist, he has the obligation to announce
immediately the insurance company by telephone, fax or e-mail. in this situation the insurance company
does not have the obligation to pay immediately the amount of the repatriation expenses, but to reimburse them after
the return of the tourist to Romania, under the conditions of the insurance policy concluded between the Agency and the company
insurance.
8.2.2. In case the tourist asks the Agency to value the amounts paid and / or the expenses
for repatriation, he must send the supporting documents to the Agency by letter
recommended with acknowledgment of receipt. The tourist has the obligation to keep the photocopies on the respective ones
justifiyng documents. The tourist can request the Agency to reimburse the amounts paid and / or a
repatriation expenses within 15 (fifteen) calendar days from the closing date
the development of the package of tourist services or from the date of repatriation.
8.2.3. The tourist has the obligation to notify the insurance company, by registered letter with
confirmation of receipt, in connection with the request addressed to the Agency regarding the reimbursement of the amounts paid
and / or repatriation expenses, within 5 (five) calendar days from the date of confirmation of
reception provided for in section 8.2.2.
8.2.4. In case, within 15 (fifteen) calendar days from the date of confirmation of
receipt of the supporting documents by the Agency, the tourist did not receive the amounts requested from it,
the insured event takes place.
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8.2.5. Within 10 (ten) calendar days from the date of production of the insured event, the tourist
has the obligation to send to the insurance company, by registered letter with acknowledgment of receipt,
the claim for compensation accompanied by the supporting documents.
8.2.6. The supporting documents consist mainly of:
a) the contract for marketing the package of tourist services;
b) the acknowledgment of receipt specified in points 8.2.2, 8.2.3 and 8.2.5;
c) photocopies on the advance payment documents (receipts, payment orders, etc.), in the case
requests for reimbursement of the amounts paid by the tourist;
d) photocopies of the transport and accommodation documents, in case of reimbursement requests a
repatriation expenses. The insurance company has the right to request the tourist and other documents
evidence.
8.2.7. The compensation may not exceed the amount paid by the tourist in the marketing contract of
the package of tourist services and the amounts necessary for its repatriation, in compliance with the provisions
in force.
8.2.8. The compensation will be paid within 30 (thirty) calendar days from the date of receipt of
to the insurance company for the supporting documents from the tourist.
8.2.9. If, after payment of the compensation, the Agency pays the debit to the tourist, it has
the obligation to repay to the insurer the compensation received, within 5 (five) working days from
the date of receipt from the Agency of the amounts representing the debit.
8.2.10. Optionally, the tourist has the possibility to conclude an insurance contract, which will cover
transfer fees, or an assistance contract to cover repatriation fees in case of
accidents, illness or death, of an insurance contract for luggage, of an insurance contract
for medical services at the destination or of a reverse insurance or other types of travel insurance.
The agency recommends the conclusion of a cancellation insurance to cover any possible penalties
cancellation. The tourist can inform in the agencies about the cases covered by the cancellation insurance, this one
it can be concluded in the travel agency from where it purchased the package of tourist services, if
The agency offers this type of service.
8.3. The agency is not guilty of any failure to comply with the obligations stipulated in the policies
insurance contracted through the Agency, as this is only an intermediary between tourist and
insurer.
IX. The contract documents are constituted as an annex to it and are the following:
a) the voucher, the rest / treatment ticket, the trip ticket, the order receipt, as the case may be;
b) the tourist program, in case of tourist actions;
c) catalogs / leaflets / offers / other entries / etc. of the Agency made available to the tourist, in format
printed or electronically.
________________________________________
X. Final provisions
10.1. This contract was concluded in two copies, one for each party.
10.2. The marketing of the packages of tourist services will be done in accordance with the provisions
of this contract and in compliance with the provisions of Government Ordinance no. 107/1999, republished.
10.3. All accommodation units, as well as the means of transport are classified by
the authorized bodies of the countries of destination, according to the internal procedures and local regulations, there
where they exist, which differs from one country to another and from one type of destination to another.
10.4. The tourist states that the Travel Agency has fully informed him about the conditions
commercialization of packages of tourist services in accordance with the provisions of the Government Ordinance
no. 107/1999, republished. By signing this contract or by accepting the service packages
tourist, including those purchased remotely by electronic means, the tourist expresses himself
the agreement and acquaintance with the general conditions of commercialization of the packages of services
according to the offer of the travel agency.
10.5. Disputes between the parties are resolved amicably, otherwise the parties agree to
address to the competent courts.
10.6. The contract will be interpreted according to the Romanian laws.
Agency,
tourists
ULTRAVOYAGE SRL
Agency representative
Tourist name
Name of Tourism Agent
Agent Signature
Contract for marketing the packages of tourist services
No. ........ from Date ........
The Contracting Parties
ULTRAVOYAGE SRL company, based in Timișoara, Lugojului str., No. 16, ap. 20, registration number
at the Trade Register RO 31588254, fiscal registration code J 35/1152/2013, bank account
RO68BACX0000000891930001, opened at UNICREDIT BANK, holder of the Tourism License no. 1285/2019________________________________________
for the ULTRAVOYAGE Agency, represented by Petcana Gabriela Antonela, as
administrator, hereinafter referred to as the Agency;
And the tourist / tourist representative,
..............., have agreed to conclude this contract.
 I. The object of the contract 
1.1. The object of the contract is the sale by the Agency of the package of registered tourist services
in the voucher, resting ticket, treatment, excursion ticket, other document attached to this contract and
issuing payment and travel documents.
 II. Conclusion of the contract 2.1. The contract is concluded, as the case may be, in any of the following
situations: 
a) when it is signed by the tourist or by accepting the contractual conditions of services
tourist, including those purchased remotely by electronic means;
b) when the tourist receives the written confirmation of the booking from the Agency, in the maximum 60
calendar days from the date of the purchase order. It is the responsibility of the Travel Agency
inform the tourist by any means agreed in writing with him (e-mail, fax, etc.) if booking on
who requested it was confirmed. For the processing of a service reservation, the Agency may request a
advance of up to 30% of the price of the package or the full payment of the value of the package, depending on
the date the tourist requests the services.
1. If the content of the purchase order does not differ from the content of the confirmation of the tour
and the confirmation was made within 60 calendar days from the date of signing the receipt
order, the tourist who decides to give up the tourist trip owes the Agency penalties according to cap.
VI.
2. If the content of the purchase order differs from the content of the confirmation of the tour
received in writing from the Agency or if this confirmation has not been made within 60 days
calendar from the date of signing the purchase order, the tourist may consider that the trip was not
reserved and entitled to immediate reimbursement of all sums already paid;
c) when issuing travel documents (voucher, rest and / or treatment ticket,
excursion, etc.), including in electronic format, if the packages of tourist services are part of
the standard offer of the travel agency or there is already a reservation confirmation from other providers.
________________________________________
2.2. If this contract is fully available to the tourist in the form of a catalog,
leaflet, other documents, the Agency's website or other electronic means of communication (e-mail, fax, etc.),
the tourist information obligation is considered fulfilled by entering this information in
any of the travel documents or tax documents provided by the Agency, not being required
conclusion in written form of the contract for marketing the packages of tourist services, respectively
if the present contract presented to the tourist in the modalities provided above contains the clauses provided
in art. 12 paragraph (2) of the Government Ordinance no. 107/1999 regarding the marketing activity of
packages of tourist services, republished.
2.3. The contract terminates as soon as the effective provision of the package of tourist services is completed
entered in the travel documents.
 III. Contract price and payment methods 
3.1. The price of the contract is ........ and is made up of the cost of the actual tourist services, the commission
Agency and VAT
3.2. Payment methods:
3.2.1. At the conclusion of the contract, an advance of 30% of the established price or, as the case may be, the payment will be charged
integral of the value of the package of tourist services.
3.2.2. If an advance was received at the conclusion of the contract, the final payment will be made as follows:
a) for the tourist services that require confirmation from the providers, according to the terms of
payment communicated by the Agency in writing through the purchase order or other means of communication.
b) for the tourist services that do not require confirmation from the providers, the payment will be made after
as follows:
b) 1. in the case of external tourist services (with the place of deployment outside Romania) - according to the terms
of payment communicated by the Agency in writing, by means of the purchase order or other means of communication
b) 2. in the case of domestic tourist services (with place in Romania), as follows:
b) 2.1. standard offers - the final payment difference is paid up to the latest 15 calendar days in advance
the date of the first day of stay
b) 2.2. special offers type Early Registration, Early booking, others - the difference of the final payment is paid until
at the latest on the date mentioned in the payment term of the offer
b) 2.3. special offers type New Year package, Christmas package, Easter package - the final payment difference is
pay until no later than 30 calendar days before the first day of stay. In the case of services
tourist with the place of development in Romania, the difference of the final payment can be divided in maximum 9
installments, respecting the final payment term.
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3.3.The payment of the external tourist services related to the contract can be made in a single currency, in
the currency specified in the contract or in Lei at the reference rate of the NBR + 2% from the day the invoice was issued.
3.4. In case the payment of the services is made by transfer or deposit, in the bank accounts of
To the agency, the client can opt for one of the following payment methods:
a) Payment in the accounts of the Agency opened at the bank Unicredit Bank SA, by transfer or by deposit
directly in the agency's accounts:
- for payments in LEI: RO06BACX0000000235296310;
- for payments in EUR RO27BACX0000000235296320.
 IV. Rights and obligations of the Agency 
4.1. The agency is obliged to provide the tourist with an order form, only in case of requesting some
packages of tourist services that are not part of the own / standard offer of the travel agency and which
requires confirmation from other providers. in case of requesting some packages of services
touristic that can be found in the own offer of the tourism agency or if there is already confirmation
upon booking by other providers, the Agency may provide the tourist with an order form, if
deems necessary.
4.2. In case of modification of one of the essential provisions of the contract, such as: the services included
in the package, the travel data, the modification of the category of the accommodation unit, the Agency is obliged to
inform the tourist at least 15 days before the start of the trip.
In the cases provided for in point 4.7 lit. b) and c), the information will be made in time to allow
the tourist to decide to start the trip.
4.3. In the case of purchasing a package of tourist services having in component and insurance
air transport, the air carrier, without the approval of the travel agency which
runs the tourist program, has the right to change the flight hours. Therefore, the Agency is not
responsible for taking off / landing of airplanes at a time other than that registered in the program
tourism. For these delays, the airline is obliged to assist tourists accordingly
Regulation (EC) no. 261/2004 of the European Parliament and of the Council of 11 February 2004 by
establishing common rules regarding compensation and assistance of passengers in the event
the refusal to board and the cancellation or long delay of the flights and repealing the Regulation
(EEC) no. 295/91, implemented by Government Decision no. 1912/2006. Any problem regarding
the operation of the flight and the actions adjacent to it are within the competence and responsibility
to the carrier, the plane ticket representing the contract between the passenger and the carrier. if
these packages of tourist services, the day of departure and the day of arrival are not considered tourist days,
these are intended for transport.
4.4. In the case of purchasing a cruise product, the cruise line may change from
reasons related to the safety of navigation, cabin number and its location on the decks (one lower deck, one
superior, more towards the stern or the bow, etc.), only with a cabin of the same category as the reserved one
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initially, the case in which the tourist will not be compensated in any way considering that it is the same type
of the cabin as the reserved one.
4.5. The agency may change the contract price in the sense of increasing or decreasing, as the case may be, showing
at the same time, how to calculate the increases or decreases in the price of the contract and only if
the modification takes place as a result of the variations in transport costs, royalties and related taxes
landing services, landing / boarding in ports and airports, tourist fees or courses
exchange rate related to the package of tourist services contracted. The prices established in the contract no
they can be increased, in no case, during the 20 calendar days preceding the departure date.
4.6. In case, after the beginning of the tourist trip, an important part of the tourist services
provided in the contract is not realized or the Agency finds that it will not be able to fulfill them, that is
required:
a) to offer to the tourist suitable alternatives for the continuation of the tourist trip without
the increase of the price, respectively the tourist services offered to be of the same quality and quantity;
b) to refund to the tourist the amounts that represent the difference between the paid tourist services and those
effectively rendered during the tour;
c) in case the corresponding alternatives cannot be offered to the tourist or he does not accept them from
well-founded reasons to ensure the return transport of the tourist to the place of departure without additional costs
or in another place agreed by it and, as the case may be, compensation for unpaid services.
4.7. The agency is responsible for the good execution of the obligations assumed by the contract, with
except for the following cases:
a) when the non-fulfillment or the defective fulfillment of the obligations assumed by the contract is due
tourists;
b) when the breach of the obligations is due to force majeure causes or circumstances on
which neither the Agency nor the service providers could foresee or avoid, including, but not limited to
at: modification of the airline, schedule or itinerary, delays in the traffic of the means of transport,
failure of the means of transport, accident, blockages, works or repairs on public roads),
failure to meet the minimum group as a result of last-minute waivers or failure to obtain visas for
all participants. The agency is not responsible for the damages caused to the tourist as a result of
flight delays (including charter), baggage loss and other circumstances that are exclusively
the carrier's task under the specific normative acts;
c) when the breach of the obligations is due to a third party that is not related to the provision of services
provided in the contract, and the causes that have determined the non-fulfillment of the obligations have a character
unpredictable and inevitable.
4.8. The agency has the obligation to provide in writing to the tourist or through any means of communication
electronic agreements agreed in writing with the tourist (e-mail, fax, sms, etc.), with 7 days, but not less than 3 days,
before departure, the following information:
a) schedules, places of stairs and connections, as well as, where appropriate, the place to be occupied by
tourist in each of the means of transport included;
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b) the name, headquarters / address, telephone and fax numbers, e-mail addresses of the representative
premises of the organizer and / or the retailer or, in their absence, an emergency call number to
allow the organizer and / or the retailer to be contacted;
c) for the trips of minors not accompanied by parents, information that will allow the parents to establish
a direct contact with the child or the person in charge of the child's place of accommodation;
d) the tourist obligations stipulated in sections 5.10, 5.11 and 5.13.
4.9. The agency party to the contract is obliged to promptly assist the tourist in difficulty,
in cases of force majeure or an event that neither the travel agency nor the supplier
or the service provider, with all the effort, could not foresee or avoid it.
 V. Tourist rights and obligations 
5.1. In case the tourist cannot participate in the tourist trip regardless of the reasons
they are the basis of the impossibility of participation, he may assign the contract to a third person who
fulfills all the conditions applicable to the package of tourist services contracted, with the obligation to announce
in writing The Agency at least 5 days before the departure date. in this case, between the tourist who cannot
participates in the contracted travel (the transferor), the third person (the assignee) and the travel agency
(ceded debtor) is going to conclude a cession contract regarding the package of tourist services
contracted and assigned. The responsibility for concluding the assignment contract is, as the case may be, either
to the transferor, or to the transferee, and never to the tourism agency (the ceded debtor). The tourist giving in
his package of services, as well as the assignee are jointly and severally liable for the payment of the travel price
and any additional costs incurred during this assignment.
5.2. In the case of rest and / or treatment stays with the place of development in Romania, the tourist has
the obligation to comply with the following program for the provision of services: accommodation is usually at 18.00
of the day of entry and ends, usually, at 10:00 am of the day of departure recorded on the documents of
travel (voucher, rest and / or treatment ticket, excursion ticket, etc.). Any costs
additional times generated by the non-release of the accommodation spaces until the latest at the times specified above fall
in the exclusive task of the tourist.
5.3. If the prices established in the contract are increased by more than 10%, for whatever reasons
on the increase, the tourist can unilaterally terminate / denounce the contract without any obligation to the Agency
having the right to immediate reimbursement by the Agency of the amounts paid, including the commission.
5.4. The tourist is obliged to communicate to the Agency within 5 calendar days from receipt
the notifications provided in chap. IV point 4.2 modification of the essential provisions of the contract or in time
useful before the start of the trip, and if the clauses provided in the chapter are applied. IV section 4.7 lit.
b) and c), its decision to opt for:
a) unilateral termination / termination of the contract without payment of penalties; or
b) acceptance of the new conditions of the contract.
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5.5. In case the tourist decides to participate in the trip on which modifications were made in
conditions cap. IV point 4.2 is considered that all the modifications have been accepted and the tourist cannot request
subsequent damages due to such modifications.
5.6. In case the tourist unilaterally terminates / denounces the contract under section 5.4 or the Agency
cancel the travel before the departure date, the tourist has the right:
a) to accept at the same price another package of tourist services of equivalent or superior quality,
proposed by the Agency;
b) to accept a package of tourist services of lower quality proposed by the Agency, with the reimbursement
immediate price difference, in the sense of reimbursing the price difference between the two tour packages,
at the time of the conclusion of the new service contract;
c) to be reimbursed immediately all amounts paid under the contract.
5.7. In all the cases mentioned in point 5.6, the tourist has the right to request the Agency and a compensation,
the amount of which can be determined by mutual agreement of the parties or based on a decision of the court of
judgment, for failure to comply with the provisions of the initial contract, except in cases where:
a) the cancellation was made due to the non-fulfillment of the minimum number of persons mentioned in the contract, and
The agency informed the tourist in writing with at least 15 calendar days prior to the departure date;
b) the cancellation was due to a case of force majeure (unforeseeable circumstances, independent of the will
to those who invoke them and whose consequences could not be avoided in spite of any efforts made, in
this does not include overbooking, in which case the airline is responsible or
the accommodation unit) or to some of the causes provided for in chap. IV section 4.7 lit. b);
c) the cancellation was made by the tourist's fault.
5.8. The tourist has the right to terminate / withdraw unilaterally at any time, in whole or in part, the contract,
and in case the unilateral termination / denunciation is imputed to him, he is obliged to compensate
The agency for the damage created to it, according to the provisions chap. VI, except in cases of force
major defined according to the law. The compensation can be raised to the maximum of the price of the service package
contracted tourism.
5.9. In case the tourist chooses to move to another hotel than the one initially contracted and paid,
the financial responsibility for the waiver belongs to him. The agency will solve the tourist requirements within the limit
to the possibilities, the possible price differences to be borne by the tourist.
If the tourist asks for the change of the hotel, the structure of the rooms or any of them without any motivation
services, this is equivalent to unilateral termination / termination of the contract, with the application of penalties
provided in the chapter. VI at that time and the conclusion of a new contract.
5.10. The tourist is required to pay at the reception of the hotel unit the resort tax, the sanitation fee,
as well as other local taxes, without being able to claim compensation or return the amounts from the Agency.
5.11. The tourist is required to present at the reception of the hotel unit his identity papers, as well
the travel document issued by the Agency (voucher, rest and / or treatment ticket, etc.), in
view of providing tourist services. in case the tourist benefits from rest and tickets
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treatment, is obliged to submit at the reception of the hotel unit a referral ticket from the doctor
family and proof of payment of social security contributions, up to date.
5.12. The tourist is aware that the services they purchase without being part of
the contract with the travel agency are under the strict responsibility of the local provider, are governed by
the legislation of the country of destination, and the travel agency has no responsibility for the services in
Cause.
5.13. If it is necessary for the traveler to carry out certain formalities
additional (for example, travel with minors, situation in which the name of the tourist is changed
as a result of her marriage / marriage, etc.), she has the obligation to fulfill all the legal requirements. For
For optimal information, the Agency also recommends consulting the website of the Border Police. In case of
the tourist does not respect his obligation to inform about the additional formalities required in
view of the travel that is not the responsibility of the Agency (for example, in the case of travel with minors,
power of attorney from the parent or legal representative who does not accompany him or any other documents
additional - the enumeration being exemplary), the Agency is exempted from any liability in the case
the impossibility of making the trip.
5.14. The travel agency recommends that tourists contact it 24 hours before departure
for reconfirmation of boarding details (flight schedule, place of boarding, etc.).
5.15. If only one person hires services for a larger number of tourists,
the contractual conditions automatically extend to the whole group for which they were paid
services.
5.16. The tourist is obliged to use the means of transport, the hotel room and the goods from
endowing it as a good owner and according to their destination. The agency is not guilty of
any damages or damages suffered by the tourist as a result of non-compliance with this paragraph.
5.17. The tourist has the obligation to respect the place, date and time of departure both at the shower and at the return, as well as
the places, dates and times established during the contracted tourist program. All expenses and damages
produced as a result of the non-compliance by the tourist of the provisions regarding the meeting places and schedules
will be borne by it.
5.18. In case the tourist who entered the territory of the state where the package is made
tourist services refuse to return to Romania and the authorities of the respective country make expenses
whatever the nature, the tourist has the obligation to bear all these expenses.
 VI. Waivers, penalties, damages 
6.1. In case the tourist gives up his fault to the package of tourist services that is the object
of this contract, he owes to the Penal Agency as follows:
6.1.1. In the case of external tourist services (with the place of deployment outside Romania) the penalties are
of:
A. Penalties for tourist accommodations in pensions or hotels, car rentals (rent-a-car):
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a) .1. maximum 30% for cancellations up to 35 days before the first day of stay
a) .2. maximum 50% for cancellations between 34 days and 21 days before the date of the first day of stay
a) .3. 100% for cancellations less than 21 days before the first day of stay or for
not present in the program
B. Penalties for tourist accommodations in apartments or holiday homes; circuits with transport included;
tourist packages with transport included on line flights; packages that include entry tickets to
cultural, entertainment and sporting events:
b) 1. maximum 50% for cancellations up to 35 days before the start of the services
b) .2. maximum 80% for cancellations between 34 and 21 days before the start of the services
b) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
C. Penalties for cruises or tour packages that include sea and river cruises
c) .1. maximum 40% for cancellations up to 65 days before the start of the services
c) .2. maximum 75% for cancellations between 64 days and 21 days before the start of the services
c) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program.
D. Penalties for services or packages of tourist services with transport included, other than those from
points A, B, C above
d) .1. maximum 30% for cancellations up to 45 days before the start of the services
d) .2. maximum 50% for cancellations between 44 days and 31 days before the start of the services
d) .3. maximum 75% for cancellations between 30 days and 21 days before the start of the services
d) .4. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
E. 100% of the price of tourist services / package of tourist services if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (eg Early booking, special non-refundable offers), regardless of the date
the tourist asks to give up.
6.1.2. In the case of domestic tourist services (with place in Romania) the penalties are:
a) 25% of the price of the service package if the cancellation is made with more than 15 calendar days
before the start of the stay;
b) 100% of the price of the package of services, if the renunciation is made in less than 15 days
schedules before the date of the start of the stay or for not showing up to the program.
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c) 100% of the price of the tourist services / the package of tourist services, if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (for example “Early Booking, Early Registration, special non-refundable offers
etc.), regardless of the date when the tourist asks to give up.
6.2. In case the tourist who contracted a package of tourist services with the Agency and paid one
advance is not presented within the term specified in the purchase order or in the term communicated in writing,
to pay the related rates or the rest of the payment, the contract is considered terminated by law, and the Agency
has the right to cancel the reservations made for the benefit of the tourist with the retention of the penalties provided for
section 6.1.
6.3. For rest and / or treatment tickets purchased through trade union organizations, the Agency will
makes refunds only on the basis of waiver requests countersigned and stamped by the representative
trade union organization.
6.4. In case an embassy refuses to grant the entry visa for carrying out the package
services, the tourist will be withheld all taxes due by the Agency to the direct providers, as well
its own operating expenses.
6.5. Penalties equivalent to those indicated in point 6.1.1 letter. c) or d), respectively 6.1.2 lit. b) or c) if
also applies if the tourist does not arrive on time at the airport or at the place of departure / destination, if not
can go on the trip because the personal documents needed for the trip do not
are in compliance with the legal norms or it is impossible to leave the territory of the country, for other reasons
I belong to his person.
6.6. The tourist must submit in writing the request to renounce the package of tourist services at
The agency to which the services paid. otherwise, the waiver request is not taken into account.
6.7. The agency will award compensation depending on the degree of non-compliance with the obligations in the contract.
6.8. The agency does not respond in situations of strike, political and war conflicts, disasters, danger
public, terrorist attack, international embargo, as well as when the airlines establish
limits of liability. All these situations that are not attributable to any party are considered as
force majeure and exempt from liability Agency.
6.9. All amounts mentioned in points 6.1, 6.2, 6.4 and 6.5 will be withheld by the Agency from its advance
the total price of the package of tourist services paid by the tourist, without the intervention of the courts
judgment.
 VII. Claims 
7.1. In case the tourist is dissatisfied with the tourist services received, he has the obligation to
make a written notification on the spot, clearly and explicitly, regarding the deficiencies found, related to
the realization of the package of tourist services contracted, which will be transmitted promptly to the representative
The agency, as well as the tourist service provider (management of the hotel, restaurant, representatives)
premises of the tour operator).
SC ULTRAVOYAGE SRL, Telephone: 0256499706, Fax: 0256274828, E-mail: office@ULTRAVOYAGE.ro
________________________________________
7.2. Both the Agency and the tourism service provider will act immediately for the solution
referral. In case the notification is not solved or is partially solved, the tourist will submit to
the headquarters of the Agency a written complaint, within a maximum of 5 calendar days from the conclusion
for the trip, the Agency will, within 30 calendar days, communicate it to the tourist
the compensation due to him, as the case may be.
 VIII. Insurance 
8.1. The tourist is insured for the reimbursement of the repatriation expenses and / or the amounts paid by
in case of insolvency or bankruptcy of the Agency, at the Insurance Company OMNIASIG VIG SA
insurance in case of insolvency or bankruptcy Series I, Nr. 45476, issued by SC OMNIASIG VIENNA
INSURANCE GROUP SA, is displayed on the web page: www.ultravoyage.ro
8.2. The conditions in which the tourist will be compensated by the insurance company are:
8.2.1. In case the Agency does not repatriate the tourist, he has the obligation to announce
immediately the insurance company by telephone, fax or e-mail. in this situation the insurance company
does not have the obligation to pay immediately the amount of the repatriation expenses, but to reimburse them after
the return of the tourist to Romania, under the conditions of the insurance policy concluded between the Agency and the company
insurance.
8.2.2. In case the tourist asks the Agency to value the amounts paid and / or the expenses
for repatriation, he must send the supporting documents to the Agency by letter
recommended with acknowledgment of receipt. The tourist has the obligation to keep the photocopies on the respective ones
justifiyng documents. The tourist can request the Agency to reimburse the amounts paid and / or a
repatriation expenses within 15 (fifteen) calendar days from the closing date
the development of the package of tourist services or from the date of repatriation.
8.2.3. The tourist has the obligation to notify the insurance company, by registered letter with
confirmation of receipt, in connection with the request addressed to the Agency regarding the reimbursement of the amounts paid
and / or repatriation expenses, within 5 (five) calendar days from the date of confirmation of
reception provided for in section 8.2.2.
8.2.4. In case, within 15 (fifteen) calendar days from the date of confirmation of
receipt of the supporting documents by the Agency, the tourist did not receive the amounts requested from it,
the insured event takes place.
8.2.5. Within 10 (ten) calendar days from the date of production of the insured event, the tourist
has the obligation to send to the insurance company, by registered letter with acknowledgment of receipt,
the claim for compensation accompanied by the supporting documents.
8.2.6. The supporting documents consist mainly of:
a) the contract for marketing the package of tourist services;
b) the acknowledgment of receipt specified in points 8.2.2, 8.2.3 and 8.2.5;
________________________________________
c) photocopies on the advance payment documents (receipts, payment orders, etc.), in the case
requests for reimbursement of the amounts paid by the tourist;
d) photocopies of the transport and accommodation documents, in case of reimbursement requests a
repatriation expenses. The insurance company has the right to request the tourist and other documents
evidence.
8.2.7. The compensation may not exceed the amount paid by the tourist in the marketing contract of
the package of tourist services and the amounts necessary for its repatriation, in compliance with the provisions
in force.
8.2.8. The compensation will be paid within 30 (thirty) calendar days from the date of receipt of
to the insurance company for the supporting documents from the tourist.
8.2.9. If, after payment of the compensation, the Agency pays the debit to the tourist, it has
the obligation to repay to the insurer the compensation received, within 5 (five) working days from
the date of receipt from the Agency of the amounts representing the debit.
8.2.10. Optionally, the tourist has the possibility to conclude an insurance contract, which will cover
transfer fees, or an assistance contract to cover repatriation fees in case of
accidents, illness or death, of an insurance contract for luggage, of an insurance contract
for medical services at the destination or of a reverse insurance or other types of travel insurance.
The agency recommends the conclusion of a cancellation insurance to cover any possible penalties
cancellation. The tourist can inform in the agencies about the cases covered by the cancellation insurance, this one
it can be concluded in the travel agency from where it purchased the package of tourist services, if
The agency offers this type of service.
8.3. The agency is not guilty of any failure to comply with the obligations stipulated in the policies
insurance contracted through the Agency, as this is only an intermediary between tourist and
insurer.
 IX. The contract documents are constituted as an annex to the contract and are the following: 
a) the voucher, the rest / treatment ticket, the trip ticket, the order receipt, as the case may be;
b) the tourist program, in case of tourist actions;
c) catalogs / leaflets / offers / other entries / etc. of the Agency made available to the tourist, in format
printed or electronically.
 X. Final provisions 
10.1. This contract was concluded in two copies, one for each party.
10.2. The marketing of the packages of tourist services will be done in accordance with the provisions
of this contract and in compliance with the provisions of Government Ordinance no. 107/1999, republished.
________________________________________
10.3. All accommodation units, as well as the means of transport are classified by
the authorized bodies of the countries of destination, according to the internal procedures and local regulations, there
where they exist, which differs from one country to another and from one type of destination to another.
10.4. The tourist states that the Travel Agency has fully informed him about the conditions
commercialization of packages of tourist services in accordance with the provisions of the Government Ordinance
no. 107/1999, republished. By signing this contract or by accepting the service packages
tourist, including those purchased remotely by electronic means, the tourist expresses himself
the agreement and acquaintance with the general conditions of commercialization of the packages of services
according to the offer of the travel agency.
10.5. Disputes between the parties are resolved amicably, otherwise the parties agree to
address to the competent courts.
10.6. The contract will be interpreted according to the Romanian laws.
Agency,
tourists
ULTRAVOYAGE SRL
Agency representative
Tourist name
Name of Tourism Agent
Agent Signature
 TERMS AND CONDITIONS OF USE OF THE WEBSITE www.ultravoyage.ro 
This document refers to the conditions under which the website of the Travel Agency ULTRAVOYAGE can be used,
www.ULTRAVOYAGE.ro.
By accessing or using the Website, you agree to the terms and conditions below.
This site is owned and managed by the Travel Agency ULTRAVOYAGE.
All the identification and contact details of the agency can be found on the Contact page.
User rights
The user has the right to view the website www.ULTRAVOYAGE.ro on the computer monitor, on
mobile phone or tablet, print parts of the site content on paper or
electronic, for personal, non-commercial purposes only.
________________________________________
User obligations
The user agrees to comply with the following obligations including (but not limited to):
Agree to the agency's terms and conditions before making a reservation on the site;
To have the financial responsibility for any transaction carried out in the account or on its behalf;
To have the legal capacity to initiate legal actions (age over 18);
To guarantee the veracity of the data provided about him or his family members;
Not to use the site for speculative purposes, not to generate false or fraudulent reservations;
Not to transmit political, pornographic, racist material that contains licentious language or which contravenes
laws;
Not to alter, copy, transmit, distribute, sell, display, license or reproduce the content
the site, except for the use of information for personal, non-commercial purposes;
Not to use the site for commercial purposes;
Not to remove the notification about the copyright and / or the trademark on the copies of the content;
Not to create databases or manuals by downloading page by page content of the site.
General conditions for reservation and purchase of services on the website www.ULTRAVOYAGE.ro
Any reservations made on the site will be considered as the user's intention to purchase a certain one
tourist product or service from the Travel Agency ULTRAVOYAGE;
If the user's request is accepted, he will receive a confirmation email from the agency and will
enter into force the Contract with the tourist;
All the tourist services published on the site are valid according to the availability of the suppliers;
Provider's terms and conditions (including the rules for passenger transport required by the airlines)
additional terms and conditions of this site will apply;
The terms of the suppliers may include provisions that refer to different payment procedures, obligations, cancellations,
Changes to reservations, refunds (if applicable) or other restrictions. some
airlines may impose additional fees;
The travel agency ULTRAVOYAGE is not responsible for the costs that may arise at the moment
transfers from one airport to another or for the local taxes that certain hotels charge;
When browsing the site, the user can see references to different conditions that apply
special offers. The user must carefully read these terms and contact the agency
for complete details;
Any reservation made by the user on the site is considered a confirmed reservation only after the agency will
confirm the reservation and will notify the user;
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The reservation confirmed by the agency, becomes a firm order, only after the user has made
full payment.
Cancellations and changes
Cancellation / modification of a firm order is made according to the terms and conditions of each supplier and
it is the user's responsibility to inform the agency in writing, with acknowledgment of receipt or by telephone,
about his intentions;
In some cases, you may not be able to cancel / modify certain tourist services purchased through
firm order or you will have to meet certain requirements for these actions;
The agency or supplier accepts any form of written request;
In the event of the cancellation of a firm order, the user will bear, as the case may be, the specified penalties
in the terms and conditions of each supplier;
In the event of changing a firm order (including, but not limited to cancellations, refunds of
amounts, name changes), the agency reserves the right to apply certain fees, to cover
the administrative costs associated with this action. These taxes are different from the taxes imposed directly by
to the supplier.
 Payment 
The user receives an invoice following the confirmation by the agency of the reservation that he has made
website and payment methods for this invoice. These payment methods are specified on the site;
Only those payment methods that are presented on the site are accepted;
The reservation made by the user on the site is considered a firm order only after the payment has been made
performed by it;
The Agency assumes no responsibility for the amounts of money sent by courier;
Depending on the terms and conditions imposed by the hotels, at the time of booking, the user can
request the payment in full or in part, the payment to be made on behalf of the agency, the hotel or
its representative;
The agency or supplier will not issue tickets, vouchers or other travel documents in the event of non-payment
integral services ordered;
The agency or supplier reserves the right to charge any additional fees / commissions that may arise
at the time of booking, in which case the user will be informed in advance about the commissions
applicable;
The Agency reserves the right to transfer the costs generated by charge back penalties;
In some cases, there are additional fees to be paid at the destination, directly to the supplier
services.
Online card payment
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For certain services, the payment can be made with the main credit cards recognized and presented
on the site;
The Agency reserves the right to charge any additional fees that may arise at the time of booking
by credit card, in which case the user will be informed about the applicable fees or commissions;
If the reservation was paid with another person's credit card, the agency reserves the right to
request a written authorization from that person;
If at the time of booking the tourist service you choose the online payment option with the card, the user will
be redirected to the secure websites of electronic payment processors;
The transactions will be carried out in lei or euro, under the conditions agreed with the card issuing bank
user.
Payment by card at the agency
If the user does not want to make the payment with the card online, he can pay with
the card at the SOPs located in the agency;
The user must confirm with the agency the intention to pay by card to the POS for confirmation
prior.
 Bank transfer / transfer 
If the user chooses this payment option, he will receive by e-mail a copy of the proform invoice.
or tax, based on which it can make the payment;
Bank accounts of the agency will be found on the pro forma or fiscal invoice.
Holiday vouchers / Holiday vouchers
Employees can receive from the employer holiday vouchers paid in full by the employer,
for spending holidays in Romania;
The user will be present at the agency with the holiday vouchers / vouchers to pay the reservation
made on the site, for a stay in Romania;
The user must confirm with the agency the intention to pay by voucher or holiday ticket for
prior confirmation.
 Cash 
The user can pay in cash any confirmed reservation at the agency, in Lei or Euro;
Based on the invoice received from the agency, the user can go to any branch of the bank with which
the agency works to deposit the money in the account specified on the invoice.
Availability, rates and fees may fluctuate and a reservation can be canceled at any time if it is not
paid in full.
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 Claims 
Any complaint must be made in writing to the tourist service provider (accommodation unit, company
aerial, etc.), and a copy must reach the agency, within 2 days from the end of the stay.
Non-irresponsibility clauses
Our site has informative content, therefore, the agency assumes no responsibility regarding
the accuracy and accuracy of the information;
The Agency does not guarantee, in any way, explicitly or implicitly, the reality, actuality and completeness of the data and
information presented on the site;
The data and information on this site do not constitute recommendations, guarantees, consultancy or commitment
from the agency;
The Agency cannot be held liable to any person / entity for any damages that
would result, directly or indirectly, from using the agency's website or as a result of any error or omission;
The agency also acts as a third-party agent: airlines, hotels, rent-a-car companies or
other tourism service providers, hereinafter referred to as suppliers;
The Agency assumes no responsibility for the tourism products and services offered by suppliers and
does not in any way (explicitly or implicitly) guarantee the accuracy or quality of the products and services
reflected on this site.
Force Majeure or Insolvency of the tourist service provider
The Agency is not responsible in the event of force majeure events or in the event that the supplier of
tourist services go into insolvency;
Force majeure events include (but are not limited to): government interventions, wars, kidnappings,
fires, floods, accidents, storms, strikes, terrorist attacks, which may affect the agency or its suppliers.
Changes in the terms and conditions of use
The Agency may make changes to the terms and conditions of use without prior notice;
These rules are in accordance with the Romanian legislation in force. Violation of the provisions of this
document constitutes a violation of the rights of the agency and may attract civil, contraventional liability
or criminal, of the person at fault;
Conflicts arising in relation to the terms of use of the site will be subject to resolution
the courts.
This site may contain links to various sites. By accessing these sites, the user is located
implicitly outside the agency's website, having the obligation to comply with the terms and conditions of use of
new sites accessed.

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