Contract between the User and ultravoyage.ro Contract between the user (User, you) and SC ULTRAMARIN VOYAGE SRL ( ultravoyage.ro , new). Pleasecarefully read these contract terms and conditions (Terms & Conditions) before using the internet www . ultravoyage.ro (Site).
The site is offered by SC ultravoyage.ro SRL, based in TIMISOARA, fax: ____________________, tel. 0256 499 706 and working point in TIMISOARA, STR. NICOLAE PAULESCU, NR.2. Please note that all correspondence regarding the Customer Relations Service should be sent to this address.
Accepting the Terms and Conditions by using this Site or by ordering the tourist services through e-mail, telephone, you agree in totality with these Terms & Conditions, without any other restrictions. If you do not agree with one ofthe points described, you cannot use this Site in any way.
Ultravoyage.ro services
Ultravoyage.ro offers you an automatic system that gives you the possibility to search and verify
availability for different tourist services and allows you to make the desired reservation. Reservations and Airline ticket sales are subject to the General Conditions for Booking and Sale of Airline Tickets (to which the provisions of this Agreement are added). For tourist packages, the rates on the site are information and can be modified at any time. Reservation requests made on the site will not guarantee the blocking places and tariffs. After making the request on the site, an ultravoyage.ro agent will confirm the tariff on email or telephone.
Ultravoyage.ro acts as an agent for third party providers such as: accredited airlines IATA, hotels, others (Tourism Service Providers). Ultravoyage.ro assumes no responsibility for the tourism products and services offered by the Tourism Service Providers and does not guarantee any otherwise (either explicitly or implicitly) the accuracy or quality of the products and services reflected on this Site.
Information published on the Site Ultravoyage.ro offers through the Site general information, for consultative purposes. Please note that the information published on the Site may be modified at any time. Ultravoyage.ro does not guarantee that the information on the Site (including, but not limited to, the rates, descriptions or data) may not have errors or shortcomings, but we will make every effort to correct (correctable) errors as soon as we are notified.
Language of publication of information
Ultravoyage.ro makes every effort as the Romanian language version of the Site, the relevant information regarding the services offered and the terms applicable to a particular service to be published in Romanian, however due to the fact that a large part of the respective information is taken from a reservation system internationally, certain information, conditions applicable to certain services as well as other details that they can the influence of the good use of the services offered to be in English. If there is anything
If you have any questions, please contact us by e-mail, at [email@e-mail.ro], to receive assistancefrom one of our consultants.
Conditions of Tourism Service Providers
Any reservation or reservation request made on the Site or by telephone, e-mail will be considered as legal your intention to purchase a particular tourism product or service from ultravoyage.ro . If the request you will be accepted, you will receive a confirmation email from ultravoyage.ro and this will take effect contract. Effective issuing of air tickets, making date changes of air tickets, cancellation of air tickets or vouchers, issuing of hotel vouchers, insurance travel and any other actions that require human intervention will be done during the work program ultravoyage.ro
All tourist services published on the Site are subject to the availability of Service Providers Travel. Terms and conditions of the Tourism Service Provider (including the transport rules of passengers imposed by the airlines, the hours of entry / exit from the hotel, the conditions of cancellation / modification of tourist services) will be additionally applied to the Terms and Conditions of this Site.
When browsing the Site, you will be able to see references to the different conditions applicable to the offers special. Please read these terms carefully, but please contact ultravoyage.ro for full details. You are directly responsible for the compliance with the conditions imposed by the Tourist Services Provider regarding boarding times, reconfirmation of flights or any other rules. Please note that time Minimum boarding (before departure) recommended by the airlines is 120 min. for flights to Europe, 180 min. for flights outside Europe, respectively 90 min. for flights on the territory of Romania. Some airlines want to reconfirm the flight at least 72 hours before departure. Failure to comply with this rule may result in the cancellation of your flight reservation.
Airline ticket conditions
Booking of air tickets
The booking of air tickets can be done online, directly on the ultravoyage.ro website , via e-mail or telephone. Any reservation made on the site, by email or by telephone, is subject to acceptance these terms and conditions and the special conditions imposed by the airlines and which are yours presented in the booking confirmation email or by phone, by the ultravoyage.ro consultants. For certain flights (low cost, combinations of airline and low cost airlines, other combinations of flights), the bookings cannot be confirmed on the site, therefore your request will consist of a request for reservation that will be processed later by the consultants ultravoyage.ro . They will communicate to you the availability of seats and the tariff of tickets that can be confirmed. In order to issue air tickets, it is necessary to pay for them. ultravoyage.ro will put you at has a variety of payment methods, depending on the conditions imposed by each company in part.
When making the reservation, you will be notified of the payment terms made available by the companies air. For line bookings, most airline companies require the payment of tickets made in maximum 24 to 48 hours, during which ultravoyage.ro guarantees the availability of places and of tariffs. You will find this information available on the page and in the booking confirmation email. If the payment is not made within the communicatedperiod, the airline reserves the right to cancel tickets automatically. For low cost tickets, reservations cannot be made without payment being recorded in the accounts ultravoyage.ro, therefore ultravoyage.ro does not guarantee the reservation of places and ratescommunicated at the time of the reservation request. These will only be guaranteed after the payment is made and tickets are issued.
Attention: between the moment of making the reservation requests on the site, e-mail or telephone and the moment the payment of the plane tickets and the viewing of the payment in the ultravoyage.ro account by its employees, may appear changes in rates or places may no longer be available. In these situations, ultravoyage.ro will announce passengers will communicate the next fare or propose new flight options to meet their needs them.
Cancellations / Changes
In case you want to cancel or modify the reserved or purchased service (and the Provider of Tourist Services allows this), it is your responsibility to inform in writing or by telephone ultravoyage.ro about your intentions In some cases, you may not be able to cancel / modify certain ones tourist services or you will have to comply with certain requirements for these actions. Ultravoyage.ro or
The Tourist Services provider accepts all forms of written requests. Ultravoyage.ro or the Tourist Provider Services cannot cancel / modify the tourist service before receiving your farm application. You can cancel your reservation through the Site in accordance with the terms and conditions of the Supplier Tourist Services.
In the event of changing a reservation (including, but not limited to, cancellations, refunds, name changes), ultravoyage.ro reserves the right to apply certain taxes to cover the administrative costs that may result from this action. These taxes differ from the taxes imposed directly by the Tourism Service Provider. In case of cancellation of air tickets / tourist services for voluntary reasons, the service charge charged by ultravoyage.ro when issuing the ticket / tourist services, it is not reimbursed.
In case of force majeure and not only, the airline can cancel or delay the flight as well cancel the reservation without prior notification to the Passenger, and the money will be returned to the passenger or to be offered new flight options. In all these cases, the passenger will either be informed directly by the airline, either by ultravoyage.ro representatives.
Luggages
Each airline has its own baggage transport rules. This information is for you presented on the site, during the reservation process or by the ultravoyage.ro consultants, by e-mil or by telephone.
For some airlines, hand luggage and / or hold is included in the rate communicated on the site. For low cost companies and for some line companies, luggage is charged separately from the price tickets and this information will be provided to you during the booking process. Luggage can be purchased at the time of booking or after issuing air tickets, but not later by checking in. Each airline has different dimensions (number of kilograms or length / width / height) for hand or hold luggage. In case you do not fit in these dimensions, the airline has the right to charge you extra.
Check-in
Airport check-in can be done for both airlines and low-cost companies, but for the low cost an additional fee is paid. To avoid paying an additional fee, ultravoyage.ro recommends that you check in online.
Check-in information
The online agents will be notified by ultravoyage.ro agents when making the reservation.Discount campaigns airline tickets ultravoyage.ro Ultravoyage.ro reserves the right to run, in parallel, several discount campaigns on offers of airline tickets, discounts are not required to be applied to all airline bookings. The discounts are established according to the marketing campaigns carried out by ultravoyage.ro. Discounts or discount coupons can be combined with other discount campaigns or coupons discounts and is only applied according to the rules of each individual discount campaign. Discounts or coupons for discounts do not apply to customers who make reservations after searching air tickets made on comparison sites (eg Momondo, Skyscanner etc).
General conditions for sale and booking of air tickets
The Company SC ultravoyage.ro SRL is a TOURISM AGENCY that has the object of booking activity - airline ticket sales for domestic and international flights, packages tourist, domestic and international accommodations, directly or through intermediaries. In order to fulfill this chapter of services from its object of activity, the company is authorized by the airlines that make the flights; it acts only as an intermediary of these companies and is subject to the rules and commercial restrictions imposed by the airlines, in quality of direct providers.
Hereinafter, we will briefly name:
The Company Ultravoyage.ro SRL - AGENCY
Airline - COMPANY
The customer who reserves and / or buys the air ticket - PASSENGER
The document on which the flight is performed - THE AIRCRAFT TICKET
Reservation - the sale of air tickets is done under the following conditions:
BOOKING PLACES
Reservations of seats for flights are made with the help of international computer systems reservations, which allow the agency access to the company database and the effective reservation of places for a certain race in favor of potential passengers.
Reservations are free and are made before the departure date.
Once the reservation is made, the passenger will receive from the agency information regarding the flight price (valid at the time of booking), as well as information regarding the applicable conditions, restrictions and rules the plane ticket that can be bought based on that reservation.
All the conditions, rules and restrictions applicable to an air ticket are those dictated by the airline as well as other factors (eg visa requirement), independent of the agency's will. These rules, as well as the price of the plane ticket can be changed, by the will of those who imposed them, until the moment effective purchase of the ticket, without the agency being able to be held responsible in any way.
ISSUE OF AIRCRAFT TICKETS. PAYMENT METHODS
The issuing of reserved air tickets and their payment are made according to the conditions imposed by each one company in part. The passenger has the obligation to inform about the deadline until the reservation is valid and must be presented in time for the payment of the ticket, respectively to order the issue of the ticket, to get in possession of it. The terms can be changed at any time by the company, situation in which the agency will notify the passenger about the change, but could not be made responsible in any also by him for a possible cancellation of the reservation.
The contractual relationship between the agency and the passenger appears when the passenger has paid the ticket plane and came into his possession. Before the ticket is actually paid, the passenger has to leave inform the agency of all the conditions and restrictions applicable to that ticket and read the present general conditions.
The passenger can pay the plane ticket in RON (Lei), EUR, at the exchange rate used by the National Bank of Romania respective, to which is added a currency risk commission of 2%.
THE PRICES OF THE AIRCRAFT TICKETS
The prices of air tickets sold by the agency are the result of a complex system of rules tariffs, contract rates, tariffs published in centralized reservation systems, special rates, etc. In the these conditions, each flight involves the calculation by the specialized agent of the price applicable to the respective plane ticket. The same flight, with the same company, in the same travel conditions, can generate different prices. Given the multitude of prices applicable to airline tickets, they, like and the rules applicable to them, cannot be displayed or published. Also, the information regarding the rules, that come from the communications written or transmitted computerized by the company, through the systems of centralized or direct booking at the agency, have a continuous character, the changes can be permanent, for which they cannot be translated and published in any register.
Sales prices are not necessarily listed on the airline tickets. The sale prices are from the rules for issuing air tickets established by the company, the only one able to challenge the way registration of a price on a particular air ticket. The price of a plane ticket becomes firm, together with all the conditions applicable to it, only at the moment in which is entered on the collection document prepared by the agency (fiscal invoice).
The plane tickets issued by the agency are the property of IATA - BSP Romania - as a representative of the member airlines, the receipts for the tickets sold are settled to IATA BSP - Romania, for which the agency cannot be held responsible for the way it was established the price of an airline ticket only by this body or the company for which it issued ticket.
The price of any airline ticket implies special conditions, rules and restrictions applicable to the journey to which one is traveling. refers to the document in particular. The passenger has the obligation to inform about these rules before buying that ticket. After purchasing the ticket it is considered that the passenger took to knowing about all these rules, he can no longer claim that he was not informed once he entered in possession of the air ticket.
The fare of the ticket usually includes airport charges. But there are situations, independent of the will to the agency, where, during the trip, passengers may be asked for other taxes, which were not initially perceived, situation in which the agency can not be held responsible. Service charges (commissions) applied by ultravoyage.ro are included in the airline and may vary from one offer to another. Ultravoyage.ro reserves the right to decide what service charges apply.
For additional services (including, but not limited to: luggage, preferential seats, sports equipment, pets, etc. - when they are allowed by the company airline), acquired after the air tickets are issued, ultravoyage.ro reserves the right to apply a service charge in the amount of 5 euro / passenger / flight segment.
CANCELLATION AND MODIFICATION CONDITIONS
In the event of changing a reservation (including, but not limited to, cancellations, refunds, name changes), ultravoyage.ro reserves the right to apply certain taxes to cover the administrative costs that may result from this action. These taxes differ from the taxes imposed directly by the Tourism Service Provider. In case of cancellation of air tickets / tourist services for voluntary reasons, the service charge charged by ultravoyage.ro when issuing the ticket / tourist services, it is not reimbursed.
PLANE TICKET
The plane ticket is the document, document or electronic convention on which the flight is made.The plane ticket is issued by the agency but is the property of the airline for which it was issued.
The passenger who owns the purchased plane ticket has the obligation to keep it in good condition and topresence on board for admission to flight. Losing or deteriorating airline ticketto the passenger does not direct him to receive a new ticket, not to make the flight from thisreason is the sole responsibility of the passenger, without him being able to claim the agency or the companyno compensation whatsoever.
The conditions of the contract and the information entered on the plane ticket supplement the present conditions General. It is considered that the passenger who came in possession of the plane ticket was aware of all this information.
THE RIGHTS AND OBLIGATIONS OF THE PARTIES
The agency is responsible for the correct issuance of the air tickets and for the information in good faith of to the passenger on the conditions applicable to the sold air ticket. The information of the passengers will be realized by displaying in the visible place in the agency the present general conditions for the sale of air tickets and by presenting, at the express request of the passenger, the conditions special transport of the company, applicable to the flight in question, without the need for a signature the passenger certifying that he was informed.
The passenger is obliged to read the general conditions displayed in the agency before buying plane ticket. The plane ticket, once bought, is supposed to be aware of the passenger all the information related to the respective ticket, not being able to invoke later their ignorance and to claim any compensation to the agency.
The passenger is required to attend the boarding for flight at least 1 hour and 30 minutes before the hour departures, in order to be able to prepare the necessary formalities and in special cases, according to the information offered by the agency.
The agency is not responsible and no compensation can be claimed because the passenger did not fly, in the following conditions: the passenger did not show up on time on boarding (1 hour and 30 minutes before the departure time recorded on the ticket) the passenger is denied boarding due to problems related to his personal documents (including lack of entry visa for destination country, fake visa, passport with ban, etc.) or in the situation of an unjustified refusal of the authorities to allow the trip. other circumstances or cases of force majeure, which the agency could not foresee or avoid.
The agency is not responsible for delays or schedule changes of the airline for which the ticket was issued, for the quality of the flight or for services related to the flight (eg baggage losses), obligations that fall directly to the task of the company. In such situations, the passenger will address directly the carrier, which will compensate the passenger in accordance with the regulations international. The passenger can give up the plane ticket bought at any time, before the departure date.
Regardless of the reason for the renunciation, the rule assumes that the passenger will be charged a penalty of 100% from the value of the ticket and the related airport fees. If the company rules allow return conditions more advantageous, the agency will apply these rules, in favor of the passenger. The passenger may modify the initial ticket purchased under the conditions established by the company for which he was issued the ticket, for each individual case. As a rule, a penalty of 100% of the value will be applied the initial ticket and if the company allows more favorable conditions, the agency will apply these conditions in the favor of the passenger.
The passenger cannot use only parts of the flight related to the purchased ticket. The non-presentation of the passenger on the first flight is considered a ticket waiver and the provisions of it apply these general conditions.
The passenger cannot send the plane ticket to a third person. Failure to fly means the loss of the plane ticket, with a penalty of 100% of the value ticket. In the event that the passenger, through his fault, only partially uses the flights registered in the plane ticket bought, he will not be able to claim damages of any kind to the agency or company for which he was issued ticket. The passenger has the obligation to ensure that he / she has all the legal documents required to make the trip (including but not limited to: passport, visa, empowerment, health certificate, notary power of attorney), the agency having no liability to the passenger if he is denied boarding or entry into the country of destination for this reason. The refusal to embark for one of these reasons falls to the exclusive task of the passenger, without the passenger being able to claim damages to the agency.
The agency will inform the passenger in good faith about the necessary formalities for the requested trip, according to the information provided by the computerized reservation system, but it cannot be done responsible for the veracity of this information and not liable for being offered or not, because the information service is an additional one offered and is not related to the issuing service of the plane ticket. The agency is not responsible for any damages or inconvenience caused to the passenger during the flight or due to changes in timetables, flight delays, etc., circumstances beyond control and will of the agency. Due to the situation created by massive requests for political asylum or illegal stays in Western countries, the authorities of all states, even in the presence of the entry visa issued by the embassies of the respective countries in Romania, I can refuse without explanation to allow the crossing of the border, respectively boarding a passenger. In such situations, the agency cannot claim compensation because it is impossible transportation is due to the fact of a third party.
In case the passenger is stolen the ticket purchased, based on his own statement liability and supporting documents from the Police, he can ask the agency to issue a duplicate after the ticket respectively, without paying additional costs, with the approval of the airline for which the ticket was issued.
COMPLAINTS
Any claim regarding the purchased plane ticket will be made in writing, within a maximum of 7 days from the date of occurrence of the claimed event.
Claims that are not made in writing will not be considered. The agency will forward the complaint to the airline for which the ticket was issued and the solution the date will be that given by the airline, as the owner of the ticket. The agency will inform you the passenger about the solution given by the company to the complaint, in writing, within 3 days of receiving it response from the company. In the situation in which the passenger is not satisfied with the response received he will address directly to the airline that made the flight.
The passenger will be directly compensated by the airline in all cases in which it decides work, the agency not being obliged to mediate such compensation.
Any claim will be made by the passenger in accordance with these general conditions of sale of plane tickets.
FINAL PROVISIONS
The present general conditions are realized in accordance with the provisions of the CONVENTION FROM Warsaw, in which Romania is a signatory party, in accordance with the provisions of art. 11, paragraph 2 of the CONSTITUTIA ROMANIEI. The posting of these general conditions in the agency implies the passenger's obligation to read them. it considers that the passenger who bought the plane ticket was aware of the contents conditions and he will no longer be able to invoke later their ignorance or lack of information. The present general conditions will be applicable and opposable to third parties in all the situations stipulated in the contents their.
Conditions of tourist packages and city break and tour operator offers City-break type tourist offers whether it's a weekend vacation or an extended weekend, ultravoyage.ro puts at the disposal of its clients a very convenient way to personalize their vacation. Usually, a type offer city break offered by ultravoyage.ro is made up of the following tourist services: transport (preferred the plane), accommodation and optional meal, depending on the hotel chosen. The offer is varied, for any destination requested by the client.
For marketing purposes and to reduce from the separate search time of the tourist services included in a city break, ultravoyage.ro offers its customers the opportunity to view these services presented in a single package offer. The services included in a city break can be purchased separately, being the same services presented in the offer on the site or the clients can request a personalized offer also in this one case, the tourist services may be different from those promoted on the site.
Tour operator type tour offers Ultravoyage.ro offers to its clients for resale tour services of tour operator (charters, circuits, cruises or any other service promoted by tour operators tour operators partners).
General terms and conditions of city break and tour operator offers the terms and conditions of the reservation differ depending on each tourist product included in the city break type offer and these depend on the rules imposed by the partners providing tourism services with which they collaborate ultravoyage.ro. We mention that reservations will be made according to their availability to the partners ultravoyage.ro and according to the terms and conditions of the company, mentioned on the ultravoyage.ro website or by the ultravoyage.ro operators for each service chosen separately.
Ultravoyage.ro assumes no responsibility for the tourist products and services offered by Tourism Service Providers (such as airlines, hotels, car rental companies, others) and not in no way guarantees (either explicitly or implicitly) the accuracy or quality of the products and services reflected on this Site. Any reservations made online or offline (by phone, email or directly at ultravoyage.ro agency) implies the acceptance of the ultravoyage.ro terms and conditions and of the rules provided in the contract with the tourist (for tour-operator offers).
Hotel reservation conditions
In the case of most hotels, the normal check-in time is 2:00 pm, and the check-out is done until the hour 11:00. Careful! These hours may vary from hotel to hotel. Please check this information on ultravoyage.ro website or consult ultravoyage.ro agents.
In case you arrive at the hotel after the check-in time indicated above, your rooms are held until 18:00 (local time) from the date of arrival. If you arrive at the hotel after this time, please specify in reservation (if there is a field of observations) or inform us of this possibility, specifying the estimated arrival time. If the hotel is not notified of this, it has the right to resell the rooms.
Room legend:
Single room - contains a single bed for one person;
Double room - contains a double bed for 2 persons;
Twin room - contains 2 single beds;
Double / twin room in single - contains a double bed for one person;
Triple room - contains 3 beds for one person or a double bed for 2 persons and one bed extra for 1 person;
Quadruple room - contains either 2 double beds, each for 2 persons, or 4 beds separated by 1 person, either 1 double bed for 2 persons and 2 extra beds for 1 person;
Twin / double room plus child - contains either 2 separate beds or a double bed plus 1 extra bed for the child, depending on the age indicated in the reservation. In some cases, depending on the age, the child shares the same bed with parents. If you want explicit bed for the child, we suggest you to make search only for adults, considering the adult child.
Children up to 2 years are considered infants and to obtain a baby cot for them, it is necessary a confirmation from the hotel. Please specify if you want baby cot in the observation field from the reservation (if it exists) or let us know by email, immediately after completion booking.
The allocation of rooms to tourists is made by the accommodation unit (except where a certain room is reserved and paid in advance). In case the reservation is not possible (for well-founded reasons), the accommodation unit (for reservations made by Accommodation Providers or ultravoyage.ro - for other reservations) is forced to offer you accommodation in another hotel unit, of the same category or higher. In this case, the tourist is obliged to accept one of the alternatives. In case of special events (fairs, exhibitions, congresses, sports, religious or political events, legal holidays, etc.) reservations can have terms and special conditions (minimum number of nights, higher rates, cancellation policy or modification of the reservation special, payment terms etc).
Payment of reservations must be made in accordance with the terms and conditions specified at the moment booking. Failure to do so will result in cancellation of the reservation. Discount campaigns hotels ultravoyage.ro Ultravoyage.ro reserves the right to run, in parallel, several discount campaigns on offers hotel discounts are not required to be applied to all hotels. Discounts are set in depending on the hotel provider and the discount policy of ultravoyage.ro.
The way of calculating the offers is as follows: the tariff received from the supplier (the cut price) can be discounted with more percentages. Thus, customers who book from ultravoyage.ro can only benefit from discounts at a number of hotels in our database (the percentage of the discount may be different for each hotel separately, according to location, category, provider, etc.).
Cancellation and modification conditions of the reservation:
Depending on the cancellation policy of the reservation, cancellation can be made in writing to ultravoyage.ro. The written request must be made by the holder of the reservation, from Monday to Friday between 9 and 18 hours, by email, fax or mail.
The cancellation policy applied to each reservation depends on the type of service, the service provider tourist, travel date or other factors indicated by the Service Provider Travel. The cancellation policy will be specified at the time of booking, on the details page reservations, in the confirmation page and in the confirmation email of the reservation. Attention: please read the cancellation terms and conditions before confirming the reservation. If you do not agree with cancellation policy imposed, reservation cannot be confirmed.
Collection of reviews Ultravoyage.ro can collect reviews (opinions about hotels, destinations, services offered by ultravoyage.ro and its partners) from its clients, after they returned from their vacation.
Customers agree to publish reviews on the site or to be used offline by ultravoyage.ro consultants for the recommendation of hotels / destinations, on the publication of names to the people who offered the review and their dates. The reviews can be collected online, in the system of reviews collection available on the site ultravoyage.ro or offline (by email or telephone) by the ultravoyage.ro consultants.
Ultravoyage.ro reserves the right to refuse certain reviews, especially those with vulgar language. Before by publishing the reviews on the site, ultravoyage.ro reserves the right to edit the grammar errors and to expression, without changing the meaning of the words. Customer reviews become the property ultravoyage.ro and can not be published on other sites. Other general terms and conditions applied to ultravoyage.ro services
Product return policy
According to OG 34/2014, ultravoyage.ro does not have a product return policy.
Warranty / service conditions
Before placing the order, the client must agree to the "Terms and Conditions" ultravoyage.ro. There are differences between the types of services offered, namely air tickets, hotels, city breaks, medical travel insurance, the reservation can not be made until the end if the client does not check the box for accepting the "Terms and Conditions". According to OG 34/2014, the conditions of warranty / service does not apply to the services reserved on the website www.ultravoyage.ro.
Complaints
The problem that occurred during the tourist's stay must be communicated urgently to ultravoyage.ro to solve it in a timely manner. Also, any complaint must be made in writing to the unit accommodation, and a copy must reach ultravoyage.ro within 2 days from the end of the stay. All the complaints / complaints will be investigated and an answer will be provided immediately after the complete analysis of the situation presented. To solve as quickly as possible, efficiently and amicably any problems that may arise, you will please send your messages to the address [email@e-mail.ro]
Visas and vaccines
Visas are not included in the rates displayed. Tourists are responsible for getting them in a timely manner. Of also, tourists must ensure that travel documents (passport or identity card) are valid at least 6 months from the date of leaving Romania.
Vaccinations required for certain destinations also fall within the tourist's responsibility.
The payment
We do not accept other payment methods other than those presented on the Site and we do not accept any responsibility for the amounts of money sent by courier. Depending on the terms and conditions imposed by the hotels, at the time of booking you may be required to pay integral or partial of the reserved service, and the payment will be made in the account ultravoyage.ro, of the
hotel
or its representative.
In some cases, your credit card details may be transferred to the Travel Service Provider.
The supplier, in the case, will take over the payments for your reservations.
Payments for hotels are made in accordance with the paragraph above.
Ultravoyage.ro or the Tourist Services Provider assumes no obligation to issue tickets,
voucher or other travel documents in case of non-payment of the ordered services. In any
situation, you are responsible for the payment of the amounts related to the ordered tourist services.
Payment can be made with the main credit cards recognized and presented in detail on the Site (in its basement). Ultravoyage.ro or the Tourist Services Provider reserves the right to charge any additional fees (or commissions) that may appear at the time of booking through credit cards. In this case you will be informed of applicable fees. Ultravoyage.ro reserves the right to transfer costs generated by charge back penalties. If your reservation is paid with another's credit card persons, we reserve the right to request a written authorization from that person.
If the issuer of your credit card requests it, ultravoyage.ro or the Tourist Service Provider reserves the right to send tickets, vouchers or other travel documents to your address declared at the time of issuing the credit card. Wrong information about this address can be made reflects in the cancellation of the reservation, the delay in the delivery of the travel documents and can determine increase of the confirmed tariff. Please make sure the details of your billing address match with those on your account statement.
In addition, to minimize the effects of trying to fraud your credit card, before issuing travel documents, we reserve the right to perform random checks, to request proof of address and a copy of your credit card, as well as a recent account statement.
All fees and charges may fluctuate due to the change in the exchange rate. For more details on payments please access the Frequently Asked Questions area. Payment methods the travel documents related to the reservation (plane ticket, travel voucher or invoice) can be sent by e - mail, at the address entered at the time of initiating the reservation, by post (at the address specified at the time of booking) or can be picked up directly from our headquarters. consultants ours can give you detailed information at any time, if necessary.
Use of the Site
SC ultravoyage.ro SRL is not responsible for the User's abilities to access or use the Site nor for the failures generated by the lack of these skills. Ultravoyage.ro does not guarantee that the Site it cannot be affected by viruses or other actions that can lead to defects or other losses.
The user's obligations
You agree to comply with the following obligations including (without limitation): financial responsibility for all transactions in your account or name. you are over 18 years old and have the legal capacity to initiate legal actions ensuring the accuracy of the data provided about you or your family members not using the Site for speculative purposes, generating false or fraudulent reservations
Prohibition of the transmission of political, pornographic, racist or other material that contravenes laws the obligation not to alter, copy, transmit, distribute, sell, display, license or reproduce the content.The site, except for the personal and non-commercial use of a single copy of the information contained on the Site Ultravoyage.ro does not guarantee any guarantee regarding the arrangements of the travel documents (passports, visas, vaccines needed, etc.), and not that the information on the Site is updated. Right therefore, it is the responsibility of the User to ensure that he travels in accordance with the measures applicable to these travel documents.
Newsletter
You can subscribe to the ultravoyage.ro newsletter, which will be sent to your e-mail address and includes news and special offers as well as other information.
Prohibition of access to the Site
Ultravoyage.ro reserves the right to prohibit you from accessing the Site at any time without prior notice.
Responsibility of SC ultravoyage.ro SRL
Ultravoyage.ro is not responsible for the indirect losses resulting from its provisions contract, due to the incorrect use of the Site or of the tourist services reserved and purchased from Site.
Ultravoyage.ro is not responsible for the direct and / or indirect losses suffered by the user caused by, but not limited to: possible differences in tariff, lack of availability, as well as any other incorrect information communicated and / or retrieved from the airlines and / or hotels or by all and / or any of the partner companies that provide tourist services through ultravoyage.ro).
Ultravoyage.ro reserves the right not to provide tourist services whose prices have been displayed in a manner erroneous. In the event of the occurrence, respectively of displaying possible pricing errors, the user agrees to give up all and any claims against ultravoyage.ro, following as soon as possible ultravoyage.ro to return the amounts paid by the user.
Ultravoyage.ro is only responsible for the direct losses whose value will not exceed the total tariff of the tourist services purchased (except the cases of death or personal accidents whose value has no limit).
Ultravoyage.ro cannot guarantee the continuous supply of the Site and cannot be held responsible losses of any kind incurred as a result of this fact, including unrealized profits.
Links to other Sites
This Site may contain links to other external web pages and operated by other parties. Ultravoyage.ro has no control or association with these web pages and does not assume any liability in connection with the accuracy, integrity or quality of these web pages of the parties involved.
The content of these external web pages does not reflect the products, services or information provided by ultravoyage.ro. Any opinions regarding the content of these external web pages will have to be redirected to the administrators of the pages in question.Force majeure or Insolvency of the Tourist Services Provider
Ultravoyage.ro is not responsible for the occurrence of events caused by force majeure or in case the tourist service provider goes into insolvency. Major events include, but are not limited to limit, government interventions, wars, kidnappings, fires, floods, accidents, storms, strikes, attacks terrorist etc. which may affect ultravoyage.ro or its suppliers.
Exchange rate
Exchange rates quoted on the Site come from several sources and may not always be updated daily. It is mandatory to check the exchange rates from the day you make the reservation.
Modifications to the Site
Ultravoyage.ro may modify the design or content of the Site, including the availability of the suppliers tourist services, database, as well as other features of the Site.
Copyright and Trademark
The copyright, property rights and content of the Site are reserved by SC ultravoyage.ro SRL. The material contained on the Site is the property of SC ultravoyage.ro SRL or its affiliates, except if they are recognized as belonging to other parties involved. The name ultravoyage.ro, as well as the other brands, logos or graphic elements contained in the Site are registered trademarks of ultravoyage.ro or its affiliates. Other company names, products or services appearing on the Site may be registered trademarks of the respective owners.
Privacy
The terms of the privacy policy of ultravoyage.ro are provided in these Terms and Conditions. You agree to the use of your personal information by ultravoyage.ro or affiliates and a to other parties involved, in accordance with the terms and for the stated purpose stipulated in the Policy confidentiality of ultravoyage.ro.
Security Policy
Ultravoyage.ro uses secure technology to protect your personal information and transactions financial. Ultravoyage.ro complies with the security procedures and standards stipulated in the Policy Security of ultravoyage.ro. Online shopping is no longer a novelty. If you choose to pay
With the credit card, your credit card details are encrypted during the transaction, determining it increased security. Ultravoyage.ro uses Secure Socket Layer (SSL) technology that assures the processes for online purchase through credit card, increased security.
Changes to the Terms and Conditions
Ultravoyage.ro reserves the right to modify or update at any time the Terms and Conditions relating to use of this Site, without prior notification to Users. The current version of the Terms and the conditions will be posted on the Site from the date the changes enter into force. Continue to use this
Site after posting these changes will be your acceptance of these changes.
The governing law These Terms and Conditions represent the contract between the User and ultravoyage.ro and it is governed by the laws of Romania. In case of litigation, the competent court is considered the court of Bucharest. In case of litigation, it will be considered the Romanian version of the terms and conditions.