Contract for marketing the packages of tourist services
No. ........ from Date ........
The Contracting Parties
ULTRAVOYAGE SRL company, based in Timișoara, Lugojului str., No. 16, ap. 20, registration number
at the Trade Register RO31588254, fiscal registration code J 35/1152/2013, bank account RO41 BACX
0000000 891930002, opened at UNICREDIT BANK, holder of the Tourism License 1285/2019, for
ULTRAVOYAGE agency, represented by Petcana Gabriela Antonela, as administrator,
hereinafter referred to as the Agency;
And the tourist / tourist representative,
..............., have agreed to conclude this contract.
 I. The object of the contract 
1.1. The object of the contract is the sale by the Agency of the package of registered tourist services
in the voucher, resting ticket, treatment, excursion ticket, other document attached to this contract and
issuing payment and travel documents.
II. Conclusion of the contract 2.1. The contract is concluded, as the case may be, in any of the following situations:
a) when it is signed by the tourist or by accepting the contractual conditions of services
tourist, including those purchased remotely by electronic means;
b) when the tourist receives the written confirmation of the booking from the Agency, in the maximum 60
calendar days from the date of the purchase order. It is the responsibility of the Travel Agency
inform the tourist by any means agreed in writing with him (e-mail, fax, etc.) if booking on
who requested it was confirmed. For the processing of a service reservation, the Agency may request a
advance of up to 30% of the price of the package or the full payment of the value of the package, depending on
the date the tourist requests the services.
1. If the content of the purchase order does not differ from the content of the confirmation of the tour
and the confirmation was made within 60 calendar days from the date of signing the receipt
order, the tourist who decides to give up the tourist trip owes the Agency penalties according to cap.
VI.
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2. If the content of the purchase order differs from the content of the confirmation of the tour
received in writing from the Agency or if this confirmation has not been made within 60 days
calendar from the date of signing the purchase order, the tourist may consider that the trip was not
reserved and entitled to immediate reimbursement of all sums already paid;
c) when issuing travel documents (voucher, rest and / or treatment ticket,
excursion, etc.), including in electronic format, if the packages of tourist services are part of
the standard offer of the travel agency or there is already a reservation confirmation from other providers.
2.2. If this contract is fully available to the tourist in the form of a catalog,
leaflet, other documents, the Agency's website or other electronic means of communication (e-mail, fax, etc.),
the tourist information obligation is considered fulfilled by entering this information in
any of the travel documents or tax documents provided by the Agency, not being required
conclusion in written form of the contract for marketing the packages of tourist services, respectively
if the present contract presented to the tourist in the modalities provided above contains the clauses provided
in art. 12 paragraph (2) of the Government Ordinance no. 107/1999 regarding the marketing activity of
packages of tourist services, republished.
2.3. The contract terminates as soon as the effective provision of the package of tourist services is completed
entered in the travel documents.
 III. Contract price and payment methods 
3.1. The price of the contract is ........ and is made up of the cost of the actual tourist services, the commission
Agency and VAT
 3.2. Methods of payment: 
3.2.1. At the conclusion of the contract, an advance of 30% of the established price or, as the case may be, the payment will be charged
integral of the value of the package of tourist services.
3.2.2. If an advance was received at the conclusion of the contract, the final payment will be made as follows:
a) for the tourist services that require confirmation from the providers, according to the terms of
payment communicated by the Agency in writing through the purchase order or other means of communication.
b) for the tourist services that do not require confirmation from the providers, the payment will be made after
as follows:
b) 1. in the case of external tourist services (with the place of deployment outside Romania) - according to the terms
of payment communicated by the Agency in writing, by means of the purchase order or other means of communication
b) 2. in the case of domestic tourist services (with place in Romania), as follows:
b) 2.1. standard offers - the final payment difference is paid up to the latest 15 calendar days in advance
the date of the first day of stay
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b) 2.2. special offers type Early Registration, Early booking, others - the difference of the final payment is paid until
at the latest on the date mentioned in the payment term of the offer
b) 2.3. special offers type New Year package, Christmas package, Easter package - the final payment difference is
pay until no later than 30 calendar days before the first day of stay. In the case of services
tourist with the place of development in Romania, the difference of the final payment can be divided in maximum 9
installments, respecting the final payment term.
3.3.The payment of the external tourist services related to the contract can be made in a single currency, in
the currency specified in the contract or in Lei at the reference rate of the NBR + 2% from the day the invoice was issued.
3.4. In case the payment of the services is made by transfer or deposit, in the bank accounts of
To the agency, the client can opt for one of the following payment methods:
a) Payment in the accounts of the Agency opened at the bank Unicredit Bank SA, by transfer or by deposit
directly in the agency's accounts:
- for payments in LEI: RO68BACX0000000891930001;
- for payments in EUR RO41BACX0000000891930002.
IV. The rights and obligations of the Agency
4.1. The agency is obliged to provide the tourist with an order form, only in case of requesting some
packages of tourist services that are not part of the own / standard offer of the travel agency and which
requires confirmation from other providers. in case of requesting some packages of services
touristic that can be found in the own offer of the tourism agency or if there is already confirmation
upon booking by other providers, the Agency may provide the tourist with an order form, if
deems necessary.
4.2. In case of modification of one of the essential provisions of the contract, such as: the services included
in the package, the travel data, the modification of the category of the accommodation unit, the Agency is obliged to
inform the tourist at least 15 days before the start of the trip.
In the cases provided for in point 4.7 lit. b) and c), the information will be made in time to allow
the tourist to decide to start the trip.
4.3. In the case of purchasing a package of tourist services having in component and insurance
air transport, the air carrier, without the approval of the travel agency which
runs the tourist program, has the right to change the flight hours. Therefore, the Agency is not
responsible for taking off / landing of airplanes at a time other than that registered in the program
tourism. For these delays, the airline is obliged to assist tourists accordingly
Regulation (EC) no. 261/2004 of the European Parliament and of the Council of 11 February 2004 by
establishing common rules regarding compensation and assistance of passengers in the event
the refusal to board and the cancellation or long delay of the flights and repealing the Regulation
(EEC) no. 295/91, implemented by Government Decision no. 1912/2006. Any problem regarding
the operation of the flight and the actions adjacent to it are within the competence and responsibility
to the carrier, the plane ticket representing the contract between the passenger and the carrier. if
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these packages of tourist services, the day of departure and the day of arrival are not considered tourist days,
these are intended for transport.
4.4. In the case of purchasing a cruise product, the cruise line may change from
reasons related to the safety of navigation, cabin number and its location on the decks (one lower deck, one
superior, more towards the stern or the bow, etc.), only with a cabin of the same category as the reserved one
initially, the case in which the tourist will not be compensated in any way considering that it is the same type
of the cabin as the reserved one.
4.5. The agency may change the contract price in the sense of increasing or decreasing, as the case may be, showing
at the same time, how to calculate the increases or decreases in the price of the contract and only if
the modification takes place as a result of the variations in transport costs, royalties and related taxes
landing services, landing / boarding in ports and airports, tourist fees or courses
exchange rate related to the package of tourist services contracted. The prices established in the contract no
they can be increased, in no case, during the 20 calendar days preceding the departure date.
4.6. In case, after the beginning of the tourist trip, an important part of the tourist services
provided in the contract is not realized or the Agency finds that it will not be able to fulfill them, that is
required:
a) to offer to the tourist suitable alternatives for the continuation of the tourist trip without
the increase of the price, respectively the tourist services offered to be of the same quality and quantity;
b) to refund to the tourist the amounts that represent the difference between the paid tourist services and those
effectively rendered during the tour;
c) in case the corresponding alternatives cannot be offered to the tourist or he does not accept them from
well-founded reasons to ensure the return transport of the tourist to the place of departure without additional costs
or in another place agreed by it and, as the case may be, compensation for unpaid services.
4.7. The agency is responsible for the good execution of the obligations assumed by the contract, with
except for the following cases:
a) when the non-fulfillment or the defective fulfillment of the obligations assumed by the contract is due
tourists;
b) when the breach of the obligations is due to force majeure causes or circumstances on
which neither the Agency nor the service providers could foresee or avoid, including, but not limited to
at: modification of the airline, schedule or itinerary, delays in the traffic of the means of transport,
failure of the means of transport, accident, blockages, works or repairs on public roads),
failure to meet the minimum group as a result of last-minute waivers or failure to obtain visas for
all participants. The agency is not responsible for the damages caused to the tourist as a result of
flight delays (including charter), baggage loss and other circumstances that are exclusively
the carrier's task under the specific normative acts;
c) when the breach of the obligations is due to a third party that is not related to the provision of services
provided in the contract, and the causes that have determined the non-fulfillment of the obligations have a character
unpredictable and inevitable.
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4.8. The agency has the obligation to provide in writing to the tourist or through any means of communication
electronic agreements agreed in writing with the tourist (e-mail, fax, sms, etc.), with 7 days, but not less than 3 days,
before departure, the following information:
a) schedules, places of stairs and connections, as well as, where appropriate, the place to be occupied by
tourist in each of the means of transport included;
b) the name, headquarters / address, telephone and fax numbers, e-mail addresses of the representative
premises of the organizer and / or the retailer or, in their absence, an emergency call number to
allow the organizer and / or the retailer to be contacted;
c) for the trips of minors not accompanied by parents, information that will allow the parents to establish
a direct contact with the child or the person in charge of the child's place of accommodation;
d) the tourist obligations stipulated in sections 5.10, 5.11 and 5.13.
4.9. The agency party to the contract is obliged to promptly assist the tourist in difficulty,
in cases of force majeure or an event that neither the travel agency nor the supplier
or the service provider, with all the effort, could not foresee or avoid it.
V. Tourist rights and obligations
5.1. In case the tourist cannot participate in the tourist trip regardless of the reasons
they are the basis of the impossibility of participation, he may assign the contract to a third person who
fulfills all the conditions applicable to the package of tourist services contracted, with the obligation to announce
in writing The Agency at least 5 days before the departure date. in this case, between the tourist who cannot
participates in the contracted travel (the transferor), the third person (the assignee) and the travel agency
(ceded debtor) is going to conclude a cession contract regarding the package of tourist services
contracted and assigned. The responsibility for concluding the assignment contract is, as the case may be, either
to the transferor, or to the transferee, and never to the tourism agency (the ceded debtor). The tourist giving in
his package of services, as well as the assignee are jointly and severally liable for the payment of the travel price
and any additional costs incurred during this assignment.
5.2. In the case of rest and / or treatment stays with the place of development in Romania, the tourist has
the obligation to comply with the following program for the provision of services: accommodation is usually at 18.00
of the day of entry and ends, usually, at 10:00 am of the day of departure recorded on the documents of
travel (voucher, rest and / or treatment ticket, excursion ticket, etc.). Any costs
additional times generated by the non-release of the accommodation spaces until the latest at the times specified above fall
in the exclusive task of the tourist.
5.3. If the prices established in the contract are increased by more than 10%, for whatever reasons
on the increase, the tourist can unilaterally terminate / denounce the contract without any obligation to the Agency
having the right to immediate reimbursement by the Agency of the amounts paid, including the commission.
5.4. The tourist is obliged to communicate to the Agency within 5 calendar days from receipt
the notifications provided in chap. IV point 4.2 modification of the essential provisions of the contract or in time
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useful before the start of the trip, and if the clauses provided in the chapter are applied. IV section 4.7 lit.
b) and c), its decision to opt for:
a) unilateral termination / termination of the contract without payment of penalties; or
b) acceptance of the new conditions of the contract.
5.5. In case the tourist decides to participate in the trip on which modifications were made in
conditions cap. IV point 4.2 is considered that all the modifications have been accepted and the tourist cannot request
subsequent damages due to such modifications.
5.6. In case the tourist unilaterally terminates / denounces the contract under section 5.4 or the Agency
cancel the travel before the departure date, the tourist has the right:
a) to accept at the same price another package of tourist services of equivalent or superior quality,
proposed by the Agency;
b) to accept a package of tourist services of lower quality proposed by the Agency, with the reimbursement
immediate price difference, in the sense of reimbursing the price difference between the two tour packages,
at the time of the conclusion of the new service contract;
c) to be reimbursed immediately all amounts paid under the contract.
5.7. In all the cases mentioned in point 5.6, the tourist has the right to request the Agency and a compensation,
the amount of which can be determined by mutual agreement of the parties or based on a decision of the court of
judgment, for failure to comply with the provisions of the initial contract, except in cases where:
a) the cancellation was made due to the non-fulfillment of the minimum number of persons mentioned in the contract, and
The agency informed the tourist in writing with at least 15 calendar days prior to the departure date;
b) the cancellation was due to a case of force majeure (unforeseeable circumstances, independent of the will
to those who invoke them and whose consequences could not be avoided in spite of any efforts made, in
this does not include overbooking, in which case the airline is responsible or
the accommodation unit) or to some of the causes provided for in chap. IV section 4.7 lit. b);
c) the cancellation was made by the tourist's fault.
5.8. The tourist has the right to terminate / withdraw unilaterally at any time, in whole or in part, the contract,
and in case the unilateral termination / denunciation is imputed to him, he is obliged to compensate
The agency for the damage created to it, according to the provisions chap. VI, except in cases of force
major defined according to the law. The compensation can be raised to the maximum of the price of the service package
contracted tourism.
5.9. In case the tourist chooses to move to another hotel than the one initially contracted and paid,
the financial responsibility for the waiver belongs to him. The agency will solve the tourist requirements within the limit
to the possibilities, the possible price differences to be borne by the tourist.
If the tourist asks for the change of the hotel, the structure of the rooms or any of them without any motivation
services, this is equivalent to unilateral termination / termination of the contract, with the application of penalties
provided in the chapter. VI at that time and the conclusion of a new contract.
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5.10. The tourist is required to pay at the reception of the hotel unit the resort tax, the sanitation fee,
as well as other local taxes, without being able to claim compensation or return the amounts from the Agency.
5.11. The tourist is required to present at the reception of the hotel unit his identity papers, as well
the travel document issued by the Agency (voucher, rest and / or treatment ticket, etc.), in
view of providing tourist services. in case the tourist benefits from rest and tickets
treatment, is obliged to submit at the reception of the hotel unit a referral ticket from the doctor
family and proof of payment of social security contributions, up to date.
5.12. The tourist is aware that the services they purchase without being part of
the contract with the travel agency are under the strict responsibility of the local provider, are governed by
the legislation of the country of destination, and the travel agency has no responsibility for the services in
Cause.
5.13. If it is necessary for the traveler to carry out certain formalities
additional (for example, travel with minors, situation in which the name of the tourist is changed
as a result of her marriage / marriage, etc.), she has the obligation to fulfill all the legal requirements. For
For optimal information, the Agency also recommends consulting the website of the Border Police. In case of
the tourist does not respect his obligation to inform about the additional formalities required in
view of the travel that is not the responsibility of the Agency (for example, in the case of travel with minors,
power of attorney from the parent or legal representative who does not accompany him or any other documents
additional - the enumeration being exemplary), the Agency is exempted from any liability in the case
the impossibility of making the trip.
5.14. The travel agency recommends that tourists contact it 24 hours before departure
for reconfirmation of boarding details (flight schedule, place of boarding, etc.).
5.15. If only one person hires services for a larger number of tourists,
the contractual conditions automatically extend to the whole group for which they were paid
services.
5.16. The tourist is obliged to use the means of transport, the hotel room and the goods from
endowing it as a good owner and according to their destination. The agency is not guilty of
any damages or damages suffered by the tourist as a result of non-compliance with this paragraph.
5.17. The tourist has the obligation to respect the place, date and time of departure both at the shower and at the return, as well as
the places, dates and times established during the contracted tourist program. All expenses and damages
produced as a result of the non-compliance by the tourist of the provisions regarding the meeting places and schedules
will be borne by it.
5.18. In case the tourist who entered the territory of the state where the package is made
tourist services refuse to return to Romania and the authorities of the respective country make expenses
whatever the nature, the tourist has the obligation to bear all these expenses.
VI. Waivers, penalties, compensations
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6.1. In case the tourist gives up his fault to the package of tourist services that is the object
of this contract, he owes to the Penal Agency as follows:
6.1.1. In the case of external tourist services (with the place of deployment outside Romania) the penalties are
of:
A. Penalties for tourist accommodations in pensions or hotels, car rentals (rent-a-car):
a) .1. maximum 30% for cancellations up to 35 days before the first day of stay
a) .2. maximum 50% for cancellations between 34 days and 21 days before the date of the first day of stay
a) .3. 100% for cancellations less than 21 days before the first day of stay or for
not present in the program
B. Penalties for tourist accommodations in apartments or holiday homes; circuits with transport included;
tourist packages with transport included on line flights; packages that include entry tickets to
cultural, entertainment and sporting events:
b) 1. maximum 50% for cancellations up to 35 days before the start of the services
b) .2. maximum 80% for cancellations between 34 and 21 days before the start of the services
b) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
C. Penalties for cruises or tour packages that include sea and river cruises
c) .1. maximum 40% for cancellations up to 65 days before the start of the services
c) .2. maximum 75% for cancellations between 64 days and 21 days before the start of the services
c) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program.
D. Penalties for services or packages of tourist services with transport included, other than those from
points A, B, C above
d) .1. maximum 30% for cancellations up to 45 days before the start of the services
d) .2. maximum 50% for cancellations between 44 days and 31 days before the start of the services
d) .3. maximum 75% for cancellations between 30 days and 21 days before the start of the services
d) .4. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
E. 100% of the price of tourist services / package of tourist services if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (eg Early booking, special non-refundable offers), regardless of the date
the tourist asks to give up.
6.1.2. In the case of domestic tourist services (with place in Romania) the penalties are:
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a) 25% of the price of the service package if the cancellation is made with more than 15 calendar days
before the start of the stay;
b) 100% of the price of the package of services, if the renunciation is made in less than 15 days
schedules before the date of the start of the stay or for not showing up to the program.
c) 100% of the price of the tourist services / the package of tourist services, if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (for example “Early Booking, Early Registration, special non-refundable offers
etc.), regardless of the date when the tourist asks to give up.
6.2. In case the tourist who contracted a package of tourist services with the Agency and paid one
advance is not presented within the term specified in the purchase order or in the term communicated in writing,
to pay the related rates or the rest of the payment, the contract is considered terminated by law, and the Agency
has the right to cancel the reservations made for the benefit of the tourist with the retention of the penalties provided for
section 6.1.
6.3. For rest and / or treatment tickets purchased through trade union organizations, the Agency will
makes refunds only on the basis of waiver requests countersigned and stamped by the representative
trade union organization.
6.4. In case an embassy refuses to grant the entry visa for carrying out the package
services, the tourist will be withheld all taxes due by the Agency to the direct providers, as well
its own operating expenses.
6.5. Penalties equivalent to those indicated in point 6.1.1 letter. c) or d), respectively 6.1.2 lit. b) or c) if
also applies if the tourist does not arrive on time at the airport or at the place of departure / destination, if not
can go on the trip because the personal documents needed for the trip do not
are in compliance with the legal norms or it is impossible to leave the territory of the country, for other reasons
I belong to his person.
6.6. The tourist must submit in writing the request to renounce the package of tourist services at
The agency to which the services paid. otherwise, the waiver request is not taken into account.
6.7. The agency will award compensation depending on the degree of non-compliance with the obligations in the contract.
6.8. The agency does not respond in situations of strike, political and war conflicts, disasters, danger
public, terrorist attack, international embargo, as well as when the airlines establish
limits of liability. All these situations that are not attributable to any party are considered as
force majeure and exempt from liability Agency.
6.9. All amounts mentioned in points 6.1, 6.2, 6.4 and 6.5 will be withheld by the Agency from its advance
the total price of the package of tourist services paid by the tourist, without the intervention of the courts
judgment.
ARE YOU COMING. Complaints
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7.1. In case the tourist is dissatisfied with the tourist services received, he has the obligation to
make a written notification on the spot, clearly and explicitly, regarding the deficiencies found, related to
the realization of the package of tourist services contracted, which will be transmitted promptly to the representative
The agency, as well as the tourist service provider (management of the hotel, restaurant, representatives)
premises of the tour operator).
SC ULTRAVOYAGE SRL, Telephone: 0256499706, Fax: 0256274828, E-mail: office@ULTRAVOYAGE.ro
7.2. Both the Agency and the tourism service provider will act immediately for the solution
referral. In case the notification is not solved or is partially solved, the tourist will submit to
the headquarters of the Agency a written complaint, within a maximum of 5 calendar days from the conclusion
for the trip, the Agency will, within 30 calendar days, communicate it to the tourist
the compensation due to him, as the case may be.
VIII. insurance
8.1. The tourist is insured for the reimbursement of the repatriation expenses and / or the amounts paid by
in case of insolvency or bankruptcy of the Agency, at the Insurance Company OMNIASIG VIG SA
insurance in case of insolvency or bankruptcy Series I, Nr. 45476, issued by SC OMNIASIG VIENNA
INSURANCE GROUP SA, is displayed on the web page: www.ULTRAVOYAGE.ro
8.2. The conditions in which the tourist will be compensated by the insurance company are:
8.2.1. In case the Agency does not repatriate the tourist, he has the obligation to announce
immediately the insurance company by telephone, fax or e-mail. in this situation the insurance company
does not have the obligation to pay immediately the amount of the repatriation expenses, but to reimburse them after
the return of the tourist to Romania, under the conditions of the insurance policy concluded between the Agency and the company
insurance.
8.2.2. In case the tourist asks the Agency to value the amounts paid and / or the expenses
for repatriation, he must send the supporting documents to the Agency by letter
recommended with acknowledgment of receipt. The tourist has the obligation to keep the photocopies on the respective ones
justifiyng documents. The tourist can request the Agency to reimburse the amounts paid and / or a
repatriation expenses within 15 (fifteen) calendar days from the closing date
the development of the package of tourist services or from the date of repatriation.
8.2.3. The tourist has the obligation to notify the insurance company, by registered letter with
confirmation of receipt, in connection with the request addressed to the Agency regarding the reimbursement of the amounts paid
and / or repatriation expenses, within 5 (five) calendar days from the date of confirmation of
reception provided for in section 8.2.2.
8.2.4. In case, within 15 (fifteen) calendar days from the date of confirmation of
receipt of the supporting documents by the Agency, the tourist did not receive the amounts requested from it,
the insured event takes place.
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8.2.5. Within 10 (ten) calendar days from the date of production of the insured event, the tourist
has the obligation to send to the insurance company, by registered letter with acknowledgment of receipt,
the claim for compensation accompanied by the supporting documents.
8.2.6. The supporting documents consist mainly of:
a) the contract for marketing the package of tourist services;
b) the acknowledgment of receipt specified in points 8.2.2, 8.2.3 and 8.2.5;
c) photocopies on the advance payment documents (receipts, payment orders, etc.), in the case
requests for reimbursement of the amounts paid by the tourist;
d) photocopies of the transport and accommodation documents, in case of reimbursement requests a
repatriation expenses. The insurance company has the right to request the tourist and other documents
evidence.
8.2.7. The compensation may not exceed the amount paid by the tourist in the marketing contract of
the package of tourist services and the amounts necessary for its repatriation, in compliance with the provisions
in force.
8.2.8. The compensation will be paid within 30 (thirty) calendar days from the date of receipt of
to the insurance company for the supporting documents from the tourist.
8.2.9. If, after payment of the compensation, the Agency pays the debit to the tourist, it has
the obligation to repay to the insurer the compensation received, within 5 (five) working days from
the date of receipt from the Agency of the amounts representing the debit.
8.2.10. Optionally, the tourist has the possibility to conclude an insurance contract, which will cover
transfer fees, or an assistance contract to cover repatriation fees in case of
accidents, illness or death, of an insurance contract for luggage, of an insurance contract
for medical services at the destination or of a reverse insurance or other types of travel insurance.
The agency recommends the conclusion of a cancellation insurance to cover any possible penalties
cancellation. The tourist can inform in the agencies about the cases covered by the cancellation insurance, this one
it can be concluded in the travel agency from where it purchased the package of tourist services, if
The agency offers this type of service.
8.3. The agency is not guilty of any failure to comply with the obligations stipulated in the policies
insurance contracted through the Agency, as this is only an intermediary between tourist and
insurer.
IX. The contract documents are constituted as an annex to it and are the following:
a) the voucher, the rest / treatment ticket, the trip ticket, the order receipt, as the case may be;
b) the tourist program, in case of tourist actions;
c) catalogs / leaflets / offers / other entries / etc. of the Agency made available to the tourist, in format
printed or electronically.
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X. Final provisions
10.1. This contract was concluded in two copies, one for each party.
10.2. The marketing of the packages of tourist services will be done in accordance with the provisions
of this contract and in compliance with the provisions of Government Ordinance no. 107/1999, republished.
10.3. All accommodation units, as well as the means of transport are classified by
the authorized bodies of the countries of destination, according to the internal procedures and local regulations, there
where they exist, which differs from one country to another and from one type of destination to another.
10.4. The tourist states that the Travel Agency has fully informed him about the conditions
commercialization of packages of tourist services in accordance with the provisions of the Government Ordinance
no. 107/1999, republished. By signing this contract or by accepting the service packages
tourist, including those purchased remotely by electronic means, the tourist expresses himself
the agreement and acquaintance with the general conditions of commercialization of the packages of services
according to the offer of the travel agency.
10.5. Disputes between the parties are resolved amicably, otherwise the parties agree to
address to the competent courts.
10.6. The contract will be interpreted according to the Romanian laws.
Agency,
tourists
ULTRAVOYAGE SRL
Agency representative
Tourist name
Name of Tourism Agent
Agent Signature
Contract for marketing the packages of tourist services
No. ........ from Date ........
The Contracting Parties
ULTRAVOYAGE SRL company, based in Timișoara, Lugojului str., No. 16, ap. 20, registration number
at the Trade Register RO 31588254, fiscal registration code J 35/1152/2013, bank account
RO68BACX0000000891930001, opened at UNICREDIT BANK, holder of the Tourism License no. 1285/2019________________________________________
for the ULTRAVOYAGE Agency, represented by Petcana Gabriela Antonela, as
administrator, hereinafter referred to as the Agency;
And the tourist / tourist representative,
..............., have agreed to conclude this contract.
 I. The object of the contract 
1.1. The object of the contract is the sale by the Agency of the package of registered tourist services
in the voucher, resting ticket, treatment, excursion ticket, other document attached to this contract and
issuing payment and travel documents.
 II. Conclusion of the contract 2.1. The contract is concluded, as the case may be, in any of the following
situations: 
a) when it is signed by the tourist or by accepting the contractual conditions of services
tourist, including those purchased remotely by electronic means;
b) when the tourist receives the written confirmation of the booking from the Agency, in the maximum 60
calendar days from the date of the purchase order. It is the responsibility of the Travel Agency
inform the tourist by any means agreed in writing with him (e-mail, fax, etc.) if booking on
who requested it was confirmed. For the processing of a service reservation, the Agency may request a
advance of up to 30% of the price of the package or the full payment of the value of the package, depending on
the date the tourist requests the services.
1. If the content of the purchase order does not differ from the content of the confirmation of the tour
and the confirmation was made within 60 calendar days from the date of signing the receipt
order, the tourist who decides to give up the tourist trip owes the Agency penalties according to cap.
VI.
2. If the content of the purchase order differs from the content of the confirmation of the tour
received in writing from the Agency or if this confirmation has not been made within 60 days
calendar from the date of signing the purchase order, the tourist may consider that the trip was not
reserved and entitled to immediate reimbursement of all sums already paid;
c) when issuing travel documents (voucher, rest and / or treatment ticket,
excursion, etc.), including in electronic format, if the packages of tourist services are part of
the standard offer of the travel agency or there is already a reservation confirmation from other providers.
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2.2. If this contract is fully available to the tourist in the form of a catalog,
leaflet, other documents, the Agency's website or other electronic means of communication (e-mail, fax, etc.),
the tourist information obligation is considered fulfilled by entering this information in
any of the travel documents or tax documents provided by the Agency, not being required
conclusion in written form of the contract for marketing the packages of tourist services, respectively
if the present contract presented to the tourist in the modalities provided above contains the clauses provided
in art. 12 paragraph (2) of the Government Ordinance no. 107/1999 regarding the marketing activity of
packages of tourist services, republished.
2.3. The contract terminates as soon as the effective provision of the package of tourist services is completed
entered in the travel documents.
 III. Contract price and payment methods 
3.1. The price of the contract is ........ and is made up of the cost of the actual tourist services, the commission
Agency and VAT
3.2. Payment methods:
3.2.1. At the conclusion of the contract, an advance of 30% of the established price or, as the case may be, the payment will be charged
integral of the value of the package of tourist services.
3.2.2. If an advance was received at the conclusion of the contract, the final payment will be made as follows:
a) for the tourist services that require confirmation from the providers, according to the terms of
payment communicated by the Agency in writing through the purchase order or other means of communication.
b) for the tourist services that do not require confirmation from the providers, the payment will be made after
as follows:
b) 1. in the case of external tourist services (with the place of deployment outside Romania) - according to the terms
of payment communicated by the Agency in writing, by means of the purchase order or other means of communication
b) 2. in the case of domestic tourist services (with place in Romania), as follows:
b) 2.1. standard offers - the final payment difference is paid up to the latest 15 calendar days in advance
the date of the first day of stay
b) 2.2. special offers type Early Registration, Early booking, others - the difference of the final payment is paid until
at the latest on the date mentioned in the payment term of the offer
b) 2.3. special offers type New Year package, Christmas package, Easter package - the final payment difference is
pay until no later than 30 calendar days before the first day of stay. In the case of services
tourist with the place of development in Romania, the difference of the final payment can be divided in maximum 9
installments, respecting the final payment term.
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3.3.The payment of the external tourist services related to the contract can be made in a single currency, in
the currency specified in the contract or in Lei at the reference rate of the NBR + 2% from the day the invoice was issued.
3.4. In case the payment of the services is made by transfer or deposit, in the bank accounts of
To the agency, the client can opt for one of the following payment methods:
a) Payment in the accounts of the Agency opened at the bank Unicredit Bank SA, by transfer or by deposit
directly in the agency's accounts:
- for payments in LEI: RO06BACX0000000235296310;
- for payments in EUR RO27BACX0000000235296320.
 IV. Rights and obligations of the Agency 
4.1. The agency is obliged to provide the tourist with an order form, only in case of requesting some
packages of tourist services that are not part of the own / standard offer of the travel agency and which
requires confirmation from other providers. in case of requesting some packages of services
touristic that can be found in the own offer of the tourism agency or if there is already confirmation
upon booking by other providers, the Agency may provide the tourist with an order form, if
deems necessary.
4.2. In case of modification of one of the essential provisions of the contract, such as: the services included
in the package, the travel data, the modification of the category of the accommodation unit, the Agency is obliged to
inform the tourist at least 15 days before the start of the trip.
In the cases provided for in point 4.7 lit. b) and c), the information will be made in time to allow
the tourist to decide to start the trip.
4.3. In the case of purchasing a package of tourist services having in component and insurance
air transport, the air carrier, without the approval of the travel agency which
runs the tourist program, has the right to change the flight hours. Therefore, the Agency is not
responsible for taking off / landing of airplanes at a time other than that registered in the program
tourism. For these delays, the airline is obliged to assist tourists accordingly
Regulation (EC) no. 261/2004 of the European Parliament and of the Council of 11 February 2004 by
establishing common rules regarding compensation and assistance of passengers in the event
the refusal to board and the cancellation or long delay of the flights and repealing the Regulation
(EEC) no. 295/91, implemented by Government Decision no. 1912/2006. Any problem regarding
the operation of the flight and the actions adjacent to it are within the competence and responsibility
to the carrier, the plane ticket representing the contract between the passenger and the carrier. if
these packages of tourist services, the day of departure and the day of arrival are not considered tourist days,
these are intended for transport.
4.4. In the case of purchasing a cruise product, the cruise line may change from
reasons related to the safety of navigation, cabin number and its location on the decks (one lower deck, one
superior, more towards the stern or the bow, etc.), only with a cabin of the same category as the reserved one
________________________________________
initially, the case in which the tourist will not be compensated in any way considering that it is the same type
of the cabin as the reserved one.
4.5. The agency may change the contract price in the sense of increasing or decreasing, as the case may be, showing
at the same time, how to calculate the increases or decreases in the price of the contract and only if
the modification takes place as a result of the variations in transport costs, royalties and related taxes
landing services, landing / boarding in ports and airports, tourist fees or courses
exchange rate related to the package of tourist services contracted. The prices established in the contract no
they can be increased, in no case, during the 20 calendar days preceding the departure date.
4.6. In case, after the beginning of the tourist trip, an important part of the tourist services
provided in the contract is not realized or the Agency finds that it will not be able to fulfill them, that is
required:
a) to offer to the tourist suitable alternatives for the continuation of the tourist trip without
the increase of the price, respectively the tourist services offered to be of the same quality and quantity;
b) to refund to the tourist the amounts that represent the difference between the paid tourist services and those
effectively rendered during the tour;
c) in case the corresponding alternatives cannot be offered to the tourist or he does not accept them from
well-founded reasons to ensure the return transport of the tourist to the place of departure without additional costs
or in another place agreed by it and, as the case may be, compensation for unpaid services.
4.7. The agency is responsible for the good execution of the obligations assumed by the contract, with
except for the following cases:
a) when the non-fulfillment or the defective fulfillment of the obligations assumed by the contract is due
tourists;
b) when the breach of the obligations is due to force majeure causes or circumstances on
which neither the Agency nor the service providers could foresee or avoid, including, but not limited to
at: modification of the airline, schedule or itinerary, delays in the traffic of the means of transport,
failure of the means of transport, accident, blockages, works or repairs on public roads),
failure to meet the minimum group as a result of last-minute waivers or failure to obtain visas for
all participants. The agency is not responsible for the damages caused to the tourist as a result of
flight delays (including charter), baggage loss and other circumstances that are exclusively
the carrier's task under the specific normative acts;
c) when the breach of the obligations is due to a third party that is not related to the provision of services
provided in the contract, and the causes that have determined the non-fulfillment of the obligations have a character
unpredictable and inevitable.
4.8. The agency has the obligation to provide in writing to the tourist or through any means of communication
electronic agreements agreed in writing with the tourist (e-mail, fax, sms, etc.), with 7 days, but not less than 3 days,
before departure, the following information:
a) schedules, places of stairs and connections, as well as, where appropriate, the place to be occupied by
tourist in each of the means of transport included;
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b) the name, headquarters / address, telephone and fax numbers, e-mail addresses of the representative
premises of the organizer and / or the retailer or, in their absence, an emergency call number to
allow the organizer and / or the retailer to be contacted;
c) for the trips of minors not accompanied by parents, information that will allow the parents to establish
a direct contact with the child or the person in charge of the child's place of accommodation;
d) the tourist obligations stipulated in sections 5.10, 5.11 and 5.13.
4.9. The agency party to the contract is obliged to promptly assist the tourist in difficulty,
in cases of force majeure or an event that neither the travel agency nor the supplier
or the service provider, with all the effort, could not foresee or avoid it.
 V. Tourist rights and obligations 
5.1. In case the tourist cannot participate in the tourist trip regardless of the reasons
they are the basis of the impossibility of participation, he may assign the contract to a third person who
fulfills all the conditions applicable to the package of tourist services contracted, with the obligation to announce
in writing The Agency at least 5 days before the departure date. in this case, between the tourist who cannot
participates in the contracted travel (the transferor), the third person (the assignee) and the travel agency
(ceded debtor) is going to conclude a cession contract regarding the package of tourist services
contracted and assigned. The responsibility for concluding the assignment contract is, as the case may be, either
to the transferor, or to the transferee, and never to the tourism agency (the ceded debtor). The tourist giving in
his package of services, as well as the assignee are jointly and severally liable for the payment of the travel price
and any additional costs incurred during this assignment.
5.2. In the case of rest and / or treatment stays with the place of development in Romania, the tourist has
the obligation to comply with the following program for the provision of services: accommodation is usually at 18.00
of the day of entry and ends, usually, at 10:00 am of the day of departure recorded on the documents of
travel (voucher, rest and / or treatment ticket, excursion ticket, etc.). Any costs
additional times generated by the non-release of the accommodation spaces until the latest at the times specified above fall
in the exclusive task of the tourist.
5.3. If the prices established in the contract are increased by more than 10%, for whatever reasons
on the increase, the tourist can unilaterally terminate / denounce the contract without any obligation to the Agency
having the right to immediate reimbursement by the Agency of the amounts paid, including the commission.
5.4. The tourist is obliged to communicate to the Agency within 5 calendar days from receipt
the notifications provided in chap. IV point 4.2 modification of the essential provisions of the contract or in time
useful before the start of the trip, and if the clauses provided in the chapter are applied. IV section 4.7 lit.
b) and c), its decision to opt for:
a) unilateral termination / termination of the contract without payment of penalties; or
b) acceptance of the new conditions of the contract.
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5.5. In case the tourist decides to participate in the trip on which modifications were made in
conditions cap. IV point 4.2 is considered that all the modifications have been accepted and the tourist cannot request
subsequent damages due to such modifications.
5.6. In case the tourist unilaterally terminates / denounces the contract under section 5.4 or the Agency
cancel the travel before the departure date, the tourist has the right:
a) to accept at the same price another package of tourist services of equivalent or superior quality,
proposed by the Agency;
b) to accept a package of tourist services of lower quality proposed by the Agency, with the reimbursement
immediate price difference, in the sense of reimbursing the price difference between the two tour packages,
at the time of the conclusion of the new service contract;
c) to be reimbursed immediately all amounts paid under the contract.
5.7. In all the cases mentioned in point 5.6, the tourist has the right to request the Agency and a compensation,
the amount of which can be determined by mutual agreement of the parties or based on a decision of the court of
judgment, for failure to comply with the provisions of the initial contract, except in cases where:
a) the cancellation was made due to the non-fulfillment of the minimum number of persons mentioned in the contract, and
The agency informed the tourist in writing with at least 15 calendar days prior to the departure date;
b) the cancellation was due to a case of force majeure (unforeseeable circumstances, independent of the will
to those who invoke them and whose consequences could not be avoided in spite of any efforts made, in
this does not include overbooking, in which case the airline is responsible or
the accommodation unit) or to some of the causes provided for in chap. IV section 4.7 lit. b);
c) the cancellation was made by the tourist's fault.
5.8. The tourist has the right to terminate / withdraw unilaterally at any time, in whole or in part, the contract,
and in case the unilateral termination / denunciation is imputed to him, he is obliged to compensate
The agency for the damage created to it, according to the provisions chap. VI, except in cases of force
major defined according to the law. The compensation can be raised to the maximum of the price of the service package
contracted tourism.
5.9. In case the tourist chooses to move to another hotel than the one initially contracted and paid,
the financial responsibility for the waiver belongs to him. The agency will solve the tourist requirements within the limit
to the possibilities, the possible price differences to be borne by the tourist.
If the tourist asks for the change of the hotel, the structure of the rooms or any of them without any motivation
services, this is equivalent to unilateral termination / termination of the contract, with the application of penalties
provided in the chapter. VI at that time and the conclusion of a new contract.
5.10. The tourist is required to pay at the reception of the hotel unit the resort tax, the sanitation fee,
as well as other local taxes, without being able to claim compensation or return the amounts from the Agency.
5.11. The tourist is required to present at the reception of the hotel unit his identity papers, as well
the travel document issued by the Agency (voucher, rest and / or treatment ticket, etc.), in
view of providing tourist services. in case the tourist benefits from rest and tickets
________________________________________
treatment, is obliged to submit at the reception of the hotel unit a referral ticket from the doctor
family and proof of payment of social security contributions, up to date.
5.12. The tourist is aware that the services they purchase without being part of
the contract with the travel agency are under the strict responsibility of the local provider, are governed by
the legislation of the country of destination, and the travel agency has no responsibility for the services in
Cause.
5.13. If it is necessary for the traveler to carry out certain formalities
additional (for example, travel with minors, situation in which the name of the tourist is changed
as a result of her marriage / marriage, etc.), she has the obligation to fulfill all the legal requirements. For
For optimal information, the Agency also recommends consulting the website of the Border Police. In case of
the tourist does not respect his obligation to inform about the additional formalities required in
view of the travel that is not the responsibility of the Agency (for example, in the case of travel with minors,
power of attorney from the parent or legal representative who does not accompany him or any other documents
additional - the enumeration being exemplary), the Agency is exempted from any liability in the case
the impossibility of making the trip.
5.14. The travel agency recommends that tourists contact it 24 hours before departure
for reconfirmation of boarding details (flight schedule, place of boarding, etc.).
5.15. If only one person hires services for a larger number of tourists,
the contractual conditions automatically extend to the whole group for which they were paid
services.
5.16. The tourist is obliged to use the means of transport, the hotel room and the goods from
endowing it as a good owner and according to their destination. The agency is not guilty of
any damages or damages suffered by the tourist as a result of non-compliance with this paragraph.
5.17. The tourist has the obligation to respect the place, date and time of departure both at the shower and at the return, as well as
the places, dates and times established during the contracted tourist program. All expenses and damages
produced as a result of the non-compliance by the tourist of the provisions regarding the meeting places and schedules
will be borne by it.
5.18. In case the tourist who entered the territory of the state where the package is made
tourist services refuse to return to Romania and the authorities of the respective country make expenses
whatever the nature, the tourist has the obligation to bear all these expenses.
 VI. Waivers, penalties, damages 
6.1. In case the tourist gives up his fault to the package of tourist services that is the object
of this contract, he owes to the Penal Agency as follows:
6.1.1. In the case of external tourist services (with the place of deployment outside Romania) the penalties are
of:
A. Penalties for tourist accommodations in pensions or hotels, car rentals (rent-a-car):
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a) .1. maximum 30% for cancellations up to 35 days before the first day of stay
a) .2. maximum 50% for cancellations between 34 days and 21 days before the date of the first day of stay
a) .3. 100% for cancellations less than 21 days before the first day of stay or for
not present in the program
B. Penalties for tourist accommodations in apartments or holiday homes; circuits with transport included;
tourist packages with transport included on line flights; packages that include entry tickets to
cultural, entertainment and sporting events:
b) 1. maximum 50% for cancellations up to 35 days before the start of the services
b) .2. maximum 80% for cancellations between 34 and 21 days before the start of the services
b) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
C. Penalties for cruises or tour packages that include sea and river cruises
c) .1. maximum 40% for cancellations up to 65 days before the start of the services
c) .2. maximum 75% for cancellations between 64 days and 21 days before the start of the services
c) .3. 100% for cancellations less than 21 days before the start of the services or for
not present in the program.
D. Penalties for services or packages of tourist services with transport included, other than those from
points A, B, C above
d) .1. maximum 30% for cancellations up to 45 days before the start of the services
d) .2. maximum 50% for cancellations between 44 days and 31 days before the start of the services
d) .3. maximum 75% for cancellations between 30 days and 21 days before the start of the services
d) .4. 100% for cancellations less than 21 days before the start of the services or for
not present in the program
E. 100% of the price of tourist services / package of tourist services if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (eg Early booking, special non-refundable offers), regardless of the date
the tourist asks to give up.
6.1.2. In the case of domestic tourist services (with place in Romania) the penalties are:
a) 25% of the price of the service package if the cancellation is made with more than 15 calendar days
before the start of the stay;
b) 100% of the price of the package of services, if the renunciation is made in less than 15 days
schedules before the date of the start of the stay or for not showing up to the program.
________________________________________
c) 100% of the price of the tourist services / the package of tourist services, if the tourist has
purchased the tourist services / package of tourist services within the special program with it
penalty condition (for example “Early Booking, Early Registration, special non-refundable offers
etc.), regardless of the date when the tourist asks to give up.
6.2. In case the tourist who contracted a package of tourist services with the Agency and paid one
advance is not presented within the term specified in the purchase order or in the term communicated in writing,
to pay the related rates or the rest of the payment, the contract is considered terminated by law, and the Agency
has the right to cancel the reservations made for the benefit of the tourist with the retention of the penalties provided for
section 6.1.
6.3. For rest and / or treatment tickets purchased through trade union organizations, the Agency will
makes refunds only on the basis of waiver requests countersigned and stamped by the representative
trade union organization.
6.4. In case an embassy refuses to grant the entry visa for carrying out the package
services, the tourist will be withheld all taxes due by the Agency to the direct providers, as well
its own operating expenses.
6.5. Penalties equivalent to those indicated in point 6.1.1 letter. c) or d), respectively 6.1.2 lit. b) or c) if
also applies if the tourist does not arrive on time at the airport or at the place of departure / destination, if not
can go on the trip because the personal documents needed for the trip do not
are in compliance with the legal norms or it is impossible to leave the territory of the country, for other reasons
I belong to his person.
6.6. The tourist must submit in writing the request to renounce the package of tourist services at
The agency to which the services paid. otherwise, the waiver request is not taken into account.
6.7. The agency will award compensation depending on the degree of non-compliance with the obligations in the contract.
6.8. The agency does not respond in situations of strike, political and war conflicts, disasters, danger
public, terrorist attack, international embargo, as well as when the airlines establish
limits of liability. All these situations that are not attributable to any party are considered as
force majeure and exempt from liability Agency.
6.9. All amounts mentioned in points 6.1, 6.2, 6.4 and 6.5 will be withheld by the Agency from its advance
the total price of the package of tourist services paid by the tourist, without the intervention of the courts
judgment.
 VII. Claims 
7.1. In case the tourist is dissatisfied with the tourist services received, he has the obligation to
make a written notification on the spot, clearly and explicitly, regarding the deficiencies found, related to
the realization of the package of tourist services contracted, which will be transmitted promptly to the representative
The agency, as well as the tourist service provider (management of the hotel, restaurant, representatives)
premises of the tour operator).
SC ULTRAVOYAGE SRL, Telephone: 0256499706, Fax: 0256274828, E-mail: office@ULTRAVOYAGE.ro
________________________________________
7.2. Both the Agency and the tourism service provider will act immediately for the solution
referral. In case the notification is not solved or is partially solved, the tourist will submit to
the headquarters of the Agency a written complaint, within a maximum of 5 calendar days from the conclusion
for the trip, the Agency will, within 30 calendar days, communicate it to the tourist
the compensation due to him, as the case may be.
 VIII. Insurance 
8.1. The tourist is insured for the reimbursement of the repatriation expenses and / or the amounts paid by
in case of insolvency or bankruptcy of the Agency, at the Insurance Company OMNIASIG VIG SA
insurance in case of insolvency or bankruptcy Series I, Nr. 45476, issued by SC OMNIASIG VIENNA
INSURANCE GROUP SA, is displayed on the web page: www.ultravoyage.ro
8.2. The conditions in which the tourist will be compensated by the insurance company are:
8.2.1. In case the Agency does not repatriate the tourist, he has the obligation to announce
immediately the insurance company by telephone, fax or e-mail. in this situation the insurance company
does not have the obligation to pay immediately the amount of the repatriation expenses, but to reimburse them after
the return of the tourist to Romania, under the conditions of the insurance policy concluded between the Agency and the company
insurance.
8.2.2. In case the tourist asks the Agency to value the amounts paid and / or the expenses
for repatriation, he must send the supporting documents to the Agency by letter
recommended with acknowledgment of receipt. The tourist has the obligation to keep the photocopies on the respective ones
justifiyng documents. The tourist can request the Agency to reimburse the amounts paid and / or a
repatriation expenses within 15 (fifteen) calendar days from the closing date
the development of the package of tourist services or from the date of repatriation.
8.2.3. The tourist has the obligation to notify the insurance company, by registered letter with
confirmation of receipt, in connection with the request addressed to the Agency regarding the reimbursement of the amounts paid
and / or repatriation expenses, within 5 (five) calendar days from the date of confirmation of
reception provided for in section 8.2.2.
8.2.4. In case, within 15 (fifteen) calendar days from the date of confirmation of
receipt of the supporting documents by the Agency, the tourist did not receive the amounts requested from it,
the insured event takes place.
8.2.5. Within 10 (ten) calendar days from the date of production of the insured event, the tourist
has the obligation to send to the insurance company, by registered letter with acknowledgment of receipt,
the claim for compensation accompanied by the supporting documents.
8.2.6. The supporting documents consist mainly of:
a) the contract for marketing the package of tourist services;
b) the acknowledgment of receipt specified in points 8.2.2, 8.2.3 and 8.2.5;
________________________________________
c) photocopies on the advance payment documents (receipts, payment orders, etc.), in the case
requests for reimbursement of the amounts paid by the tourist;
d) photocopies of the transport and accommodation documents, in case of reimbursement requests a
repatriation expenses. The insurance company has the right to request the tourist and other documents
evidence.
8.2.7. The compensation may not exceed the amount paid by the tourist in the marketing contract of
the package of tourist services and the amounts necessary for its repatriation, in compliance with the provisions
in force.
8.2.8. The compensation will be paid within 30 (thirty) calendar days from the date of receipt of
to the insurance company for the supporting documents from the tourist.
8.2.9. If, after payment of the compensation, the Agency pays the debit to the tourist, it has
the obligation to repay to the insurer the compensation received, within 5 (five) working days from
the date of receipt from the Agency of the amounts representing the debit.
8.2.10. Optionally, the tourist has the possibility to conclude an insurance contract, which will cover
transfer fees, or an assistance contract to cover repatriation fees in case of
accidents, illness or death, of an insurance contract for luggage, of an insurance contract
for medical services at the destination or of a reverse insurance or other types of travel insurance.
The agency recommends the conclusion of a cancellation insurance to cover any possible penalties
cancellation. The tourist can inform in the agencies about the cases covered by the cancellation insurance, this one
it can be concluded in the travel agency from where it purchased the package of tourist services, if
The agency offers this type of service.
8.3. The agency is not guilty of any failure to comply with the obligations stipulated in the policies
insurance contracted through the Agency, as this is only an intermediary between tourist and
insurer.
 IX. The contract documents are constituted as an annex to the contract and are the following: 
a) the voucher, the rest / treatment ticket, the trip ticket, the order receipt, as the case may be;
b) the tourist program, in case of tourist actions;
c) catalogs / leaflets / offers / other entries / etc. of the Agency made available to the tourist, in format
printed or electronically.
 X. Final provisions 
10.1. This contract was concluded in two copies, one for each party.
10.2. The marketing of the packages of tourist services will be done in accordance with the provisions
of this contract and in compliance with the provisions of Government Ordinance no. 107/1999, republished.
________________________________________
10.3. All accommodation units, as well as the means of transport are classified by
the authorized bodies of the countries of destination, according to the internal procedures and local regulations, there
where they exist, which differs from one country to another and from one type of destination to another.
10.4. The tourist states that the Travel Agency has fully informed him about the conditions
commercialization of packages of tourist services in accordance with the provisions of the Government Ordinance
no. 107/1999, republished. By signing this contract or by accepting the service packages
tourist, including those purchased remotely by electronic means, the tourist expresses himself
the agreement and acquaintance with the general conditions of commercialization of the packages of services
according to the offer of the travel agency.
10.5. Disputes between the parties are resolved amicably, otherwise the parties agree to
address to the competent courts.
10.6. The contract will be interpreted according to the Romanian laws.
Agency,
tourists
ULTRAVOYAGE SRL
Agency representative
Tourist name
Name of Tourism Agent
Agent Signature
 TERMS AND CONDITIONS OF USE OF THE WEBSITE www.ultravoyage.ro 
This document refers to the conditions under which the website of the Travel Agency ULTRAVOYAGE can be used,
www.ULTRAVOYAGE.ro.
By accessing or using the Website, you agree to the terms and conditions below.
This site is owned and managed by the Travel Agency ULTRAVOYAGE.
All the identification and contact details of the agency can be found on the Contact page.
User rights
The user has the right to view the website www.ULTRAVOYAGE.ro on the computer monitor, on
mobile phone or tablet, print parts of the site content on paper or
electronic, for personal, non-commercial purposes only.
________________________________________
User obligations
The user agrees to comply with the following obligations including (but not limited to):
Agree to the agency's terms and conditions before making a reservation on the site;
To have the financial responsibility for any transaction carried out in the account or on its behalf;
To have the legal capacity to initiate legal actions (age over 18);
To guarantee the veracity of the data provided about him or his family members;
Not to use the site for speculative purposes, not to generate false or fraudulent reservations;
Not to transmit political, pornographic, racist material that contains licentious language or which contravenes
laws;
Not to alter, copy, transmit, distribute, sell, display, license or reproduce the content
the site, except for the use of information for personal, non-commercial purposes;
Not to use the site for commercial purposes;
Not to remove the notification about the copyright and / or the trademark on the copies of the content;
Not to create databases or manuals by downloading page by page content of the site.
General conditions for reservation and purchase of services on the website www.ULTRAVOYAGE.ro
Any reservations made on the site will be considered as the user's intention to purchase a certain one
tourist product or service from the Travel Agency ULTRAVOYAGE;
If the user's request is accepted, he will receive a confirmation email from the agency and will
enter into force the Contract with the tourist;
All the tourist services published on the site are valid according to the availability of the suppliers;
Provider's terms and conditions (including the rules for passenger transport required by the airlines)
additional terms and conditions of this site will apply;
The terms of the suppliers may include provisions that refer to different payment procedures, obligations, cancellations,
Changes to reservations, refunds (if applicable) or other restrictions. some
airlines may impose additional fees;
The travel agency ULTRAVOYAGE is not responsible for the costs that may arise at the moment
transfers from one airport to another or for the local taxes that certain hotels charge;
When browsing the site, the user can see references to different conditions that apply
special offers. The user must carefully read these terms and contact the agency
for complete details;
Any reservation made by the user on the site is considered a confirmed reservation only after the agency will
confirm the reservation and will notify the user;
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The reservation confirmed by the agency, becomes a firm order, only after the user has made
full payment.
Cancellations and changes
Cancellation / modification of a firm order is made according to the terms and conditions of each supplier and
it is the user's responsibility to inform the agency in writing, with acknowledgment of receipt or by telephone,
about his intentions;
In some cases, you may not be able to cancel / modify certain tourist services purchased through
firm order or you will have to meet certain requirements for these actions;
The agency or supplier accepts any form of written request;
In the event of the cancellation of a firm order, the user will bear, as the case may be, the specified penalties
in the terms and conditions of each supplier;
In the event of changing a firm order (including, but not limited to cancellations, refunds of
amounts, name changes), the agency reserves the right to apply certain fees, to cover
the administrative costs associated with this action. These taxes are different from the taxes imposed directly by
to the supplier.
 Payment 
The user receives an invoice following the confirmation by the agency of the reservation that he has made
website and payment methods for this invoice. These payment methods are specified on the site;
Only those payment methods that are presented on the site are accepted;
The reservation made by the user on the site is considered a firm order only after the payment has been made
performed by it;
The Agency assumes no responsibility for the amounts of money sent by courier;
Depending on the terms and conditions imposed by the hotels, at the time of booking, the user can
request the payment in full or in part, the payment to be made on behalf of the agency, the hotel or
its representative;
The agency or supplier will not issue tickets, vouchers or other travel documents in the event of non-payment
integral services ordered;
The agency or supplier reserves the right to charge any additional fees / commissions that may arise
at the time of booking, in which case the user will be informed in advance about the commissions
applicable;
The Agency reserves the right to transfer the costs generated by charge back penalties;
In some cases, there are additional fees to be paid at the destination, directly to the supplier
services.
Online card payment
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For certain services, the payment can be made with the main credit cards recognized and presented
on the site;
The Agency reserves the right to charge any additional fees that may arise at the time of booking
by credit card, in which case the user will be informed about the applicable fees or commissions;
If the reservation was paid with another person's credit card, the agency reserves the right to
request a written authorization from that person;
If at the time of booking the tourist service you choose the online payment option with the card, the user will
be redirected to the secure websites of electronic payment processors;
The transactions will be carried out in lei or euro, under the conditions agreed with the card issuing bank
user.
Payment by card at the agency
If the user does not want to make the payment with the card online, he can pay with
the card at the SOPs located in the agency;
The user must confirm with the agency the intention to pay by card to the POS for confirmation
prior.
 Bank transfer / transfer 
If the user chooses this payment option, he will receive by e-mail a copy of the proform invoice.
or tax, based on which it can make the payment;
Bank accounts of the agency will be found on the pro forma or fiscal invoice.
Holiday vouchers / Holiday vouchers
Employees can receive from the employer holiday vouchers paid in full by the employer,
for spending holidays in Romania;
The user will be present at the agency with the holiday vouchers / vouchers to pay the reservation
made on the site, for a stay in Romania;
The user must confirm with the agency the intention to pay by voucher or holiday ticket for
prior confirmation.
 Cash 
The user can pay in cash any confirmed reservation at the agency, in Lei or Euro;
Based on the invoice received from the agency, the user can go to any branch of the bank with which
the agency works to deposit the money in the account specified on the invoice.
Availability, rates and fees may fluctuate and a reservation can be canceled at any time if it is not
paid in full.
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 Claims 
Any complaint must be made in writing to the tourist service provider (accommodation unit, company
aerial, etc.), and a copy must reach the agency, within 2 days from the end of the stay.
Non-irresponsibility clauses
Our site has informative content, therefore, the agency assumes no responsibility regarding
the accuracy and accuracy of the information;
The Agency does not guarantee, in any way, explicitly or implicitly, the reality, actuality and completeness of the data and
information presented on the site;
The data and information on this site do not constitute recommendations, guarantees, consultancy or commitment
from the agency;
The Agency cannot be held liable to any person / entity for any damages that
would result, directly or indirectly, from using the agency's website or as a result of any error or omission;
The agency also acts as a third-party agent: airlines, hotels, rent-a-car companies or
other tourism service providers, hereinafter referred to as suppliers;
The Agency assumes no responsibility for the tourism products and services offered by suppliers and
does not in any way (explicitly or implicitly) guarantee the accuracy or quality of the products and services
reflected on this site.
Force Majeure or Insolvency of the tourist service provider
The Agency is not responsible in the event of force majeure events or in the event that the supplier of
tourist services go into insolvency;
Force majeure events include (but are not limited to): government interventions, wars, kidnappings,
fires, floods, accidents, storms, strikes, terrorist attacks, which may affect the agency or its suppliers.
Changes in the terms and conditions of use
The Agency may make changes to the terms and conditions of use without prior notice;
These rules are in accordance with the Romanian legislation in force. Violation of the provisions of this
document constitutes a violation of the rights of the agency and may attract civil, contraventional liability
or criminal, of the person at fault;
Conflicts arising in relation to the terms of use of the site will be subject to resolution
the courts.
This site may contain links to various sites. By accessing these sites, the user is located
implicitly outside the agency's website, having the obligation to comply with the terms and conditions of use of
new sites accessed.